List of Airport Service Quality Award winners
Seoul's Incheon International Airport has won "Best Airport Worldwide" on every occasion.
This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]
Best Airports Worldwide
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006[2] |  |  |  |
| 2007[3] | | |  |
| 2008[4] | | | |
| 2009[5] | | | |
| 2010[6] | | | |
| 2011[7] | | |  |
Best Airport by Region
Africa
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a |  |  |  | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | |  | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | |  | |
| 2013 | | | | | |
| 2014 | |
|
|
|
 |
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
Asia - Pacific
| Year | 1st | 2nd | 3rd | 4th | 5th | ||
|---|---|---|---|---|---|---|---|
| 2006 | | | | N/A | N/A | ||
| 2007 | | | | N/A | N/A | ||
| 2008 | | | | N/A | N/A | ||
| 2009 | | | | N/A | N/A | ||
| 2010 | | | | N/A | N/A | ||
| 2011 | | | | N/A | N/A | ||
| 2012 | | | |  | | ||
| 2013 | | | | | | ||
| 2014 | |
|
|
|
| ||
| 2015 | |
|
 |
N/A | N/A | ||
| 2016 | |
|
|
|
|
N/A | N/A |
Europe
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  | .svg.png){kind=small} |   | N/A | N/A |
| 2007 | | |  | N/A | N/A |
| 2008 | |  | | N/A | N/A |
| 2009 |  | | | N/A | N/A |
| 2010 |  | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 |  | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
  |
  |
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
Latin America & Caribbean
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2007 |  |  |  | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | |  | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | |  | | |
| 2013 | | | |  | |
| 2014 | |
|
|
|
 |
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
 |
N/A | N/A |
Middle East
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a | | | | N/A | N/A |
| 2007 |  | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | |  |
| 2013 | | | | |  |
| 2014 | |
|
|
|
|
| 2015 | |
|
 |
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
^a In 2006, the category was called "Africa - Middle East".
North America
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  |  | | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
Best Airport by Size
Over 40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | | | | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
25-40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | | | | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | |  | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
15-25 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | | | | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
|
 |
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
5-15 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | |  |  | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012 | | | | | |
| 2013 | | | | | |
| 2014 | |
|
|
|
|
| 2015 | |
|
|
N/A | N/A |
| 2016 | |
|
 |
N/A | N/A |
Fewer than 5 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | | | | N/A | N/A |
| 2007 | | | | N/A | N/A |
| 2008 | | | | N/A | N/A |
| 2009 | | | | N/A | N/A |
| 2010 | | | | N/A | N/A |
| 2011 | | | | N/A | N/A |
| 2012b | | | | | |
| 2013b | | | | | |
| 2014b | |
|
|
|
|
| 2015b | |
|
|
N/A | N/A |
| 2016 | |
|
|
N/A | N/A |
^b Since 2012 the category is called "2-5 million".
Best Improvement
Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006 | | | |
| 2007 | | | |
| 2008 | | | |
Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
|---|---|---|---|---|---|
| 2010 | | | | | N/A |
| 2011 | | | | | N/A |
| 2012 | |  | N/A | | N/A |
| 2013 | | | | | |
| 2014 | |
 |
|
|
|
| 2015 | |
|
|
|
N/A |
Airport People Awards
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
| Year | Africa - Middle East | Americas | Asia Pacific | Europe |
|---|---|---|---|---|
| 2006 | | | | |
| 2007 | N/A | | | |
| 2008 | N/A | | | |
References
- ↑ "World's best airports announced – Asia dominates" CNN Go. 15 February 2012. Retrieved 12 April 2012
- ↑ "ASQ Award Winners 2006". ACI. Retrieved 14 February 2015.
- ↑ "ASQ Award Winners 2007". ACI. Retrieved 14 February 2015.
- ↑ "ASQ Award Winners 2008". ACI. Retrieved 14 February 2015.
- ↑ "ASQ Award Winners 2009". ACI. Retrieved 14 February 2015.
- ↑ "ASQ Award Winners 2010". ACI. Retrieved 14 February 2015.
- ↑ "ASQ Award Winners 2011". ACI. Retrieved 14 February 2015.
External links
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