Royal Jordanian

Alia Boeing 707-300 at London Heathrow Airport in 1971. This aircraft was later destroyed in the Kano air disaster.

The airline was established on 9 December 1963 and started operations on 15 December 1963 after a royal decree by the late King Hussein. It was named Alia (or Aalya) after King Hussein's eldest child, Princess Alia bint Al Hussein of Jordan (born on 13 February 1956). It is a common misconception that the airline was named after the King's third wife, Queen Alia whom King Hussein did not marry until 1972. The airline was founded with capital from private shareholders but the Jordanian government later took over the company.[4]

Alia (the Royal Jordanian Airline) started operations with two Handley Page Dart Heralds and a Douglas DC-7 aircraft, serving Kuwait City, Beirut and Cairo from Amman. In 1964, another DC-7 was added and service began to Jeddah. In 1965, Alia initiated service to Rome, its first destination in Europe. The progress made by the airline was threatened by an Israeli air raid during the 1967 Six-Day War when the DC-7 aircraft were destroyed. They were replaced by two Fokker F27 Friendship airliners.

In 1968, the airline joined the jet age when it introduced the Sud Aviation Caravelle, and expanded the route network to Nicosia, Benghazi, Dhahran and Doha. 1969 saw the addition of service to Munich, Istanbul and Tehran.

Lockheed L-1011 TriStar of Alia in the short-lived, experimental early-1980s livery

In 1970, Alia phased out the F27s and ordered Boeing 707 aircraft. Frankfurt and Abu Dhabi were added to the network. The 707s were delivered in 1971. In that year, service was initiated to Madrid, Copenhagen and Karachi. During the rest of the decade, Boeing 720s, Boeing 727s, and Boeing 747s were added to the fleet. A catering department was established, and duty-free shops were opened at Amman airport. Services were added to destinations including: Bahrain, Dubai, Muscat, Rabat, Geneva, Amsterdam, Baghdad, Bangkok, Vienna, Damascus, New York City, Houston and Ras al-Khaimah. In 1979, Alia became a founding member of the Arab Airlines Technical Consortium (AATC).

In the 1980s, Tunis and Tripoli joined the route map, and Alia's IBM computer center was inaugurated. Lockheed L-1011 Tristars, Airbus A310s and Airbus A320s joined the fleet. In 1986, Alia changed its name to Royal Jordanian, when princess Alia was nearing her divorce. The airline's first woman pilot flew one of their aircraft during this decade. Service was added to Belgrade, Chicago, Los Angeles, Miami, Bucharest, Singapore, Riyadh, Kuala Lumpur – in cooperation with MAS, Sana'a, Moscow, Montreal, Delhi, Calcutta and Ankara. This decade also saw the introduction of the Gabriel Automated Ticket System – (GATS).

A Boeing 747-200 of the airline as seen in 1978.

The 1990s saw further expansion. Royal Jordanian and nine other Arab air carriers signed up for the Galileo CRS. The IMCS maintenance and engineering system was added, a new Amman city air terminal was opened at the 7th Circle of the Jordanian capital, and services to Rafah started, since then halted. The cities of Toronto, Colombo, Jakarta, Berlin, Mumbai, Milan and Tel Aviv were added to the network. In November, 1997 Royal Jordanian became a code-sharing partner with the US carrier Trans World Airlines and moved operations into the TWA Flight Center (Terminal 5) at the John F. Kennedy International Airport in New York.[5]

In 2000, the U.S. Federal Aviation Administration (FAA) renewed the airline's maintenance and engineering department's license. The duty-free shop was among the services to be privatised. A holding company, RJI, wholly owned by the government, was incorporated as a public limited company in February 2001 to hold all the airline's and associated investments. The airline's name was changed on 5 February 2001 to Alia – The Royal Jordanian Airlines Company, although travellers still use the popular name of Royal Jordanian.

The flag carrier's subsidiary Royal Wings now operates an Airbus A320-212 aircraft on both scheduled and charter services to destinations in Egypt, Cyprus and Israel.

On 20 December 2006, Royal Jordanian announced that they would replace two Airbus A321s with two new units, and order four new Airbus A319s to enter service in early 2008.

In April 2007, Royal Jordanian became part of Oneworld, thus becoming the first Arab airline to join such a global alliance system. The following month, the airline announced an order for a total of 10 Boeing 787 Dreamliners, for service entry in 2010. This is the first order Royal Jordanian has placed with Boeing.[6]

Montreal was re-added to the network on 25 May 2007, after the route was cancelled in 1997. Also during May, Royal Jordanian was the sponsor of the World Economic Forum, which was held at the Dead Sea, Jordan.

On 11 July 2007, Royal Jordanian celebrated thirty years of non-stop service between Amman and New York City, making it the longest serving Arab airline to this gateway to the U.S.. RJ won the "Airline Strategy Award" in the technology category at the sixth annual Airline Strategy Awards on 16 July 2007. On 23 July, RJ saw the introduction of cargo flights, Damascus being the first destination served from Amman, using a Boeing 737.

Royal Jordanian made its first flight to Budapest, on 28 July, using an Embraer 195. In October, RJ announced the switch of two Embraer 195 jets of its original order to two Embraer 175 jets. Royal Jordanian opened a new lounge at King Hussein International Airport in Aqaba.

RJ will be the first Middle East airline to provide its passengers with OnAir's in-flight Internet and mobile phone services, including e-mail, SMS and voice calls.[7] Royal Jordanian has upgraded its three Airbus A310s at a cost of over 10 million Jordanian dinars (JOD).

Royal Jordanian was privatized at the end of 2007, resulting in 71% of its assets being sold. The market capitalization of the company stands at 260 million JOD, and share-trading commenced on 17 December 2007.

On 24 December 2007, Royal Jordanian confirmed Baku as one of its new destinations for 2008, using an Embraer 195 twice weekly from Amman. In early 2008, however, RJ officials decided against the new route, citing that high fuel prices and a new market were a risk too large to take at that time. Royal Jordanian plans to operate the Amman-Baku route in late 2009 or early 2010. On 22 January 2008, RJ launched flights to Hong Kong via Bangkok, with three flights/week during winter, and five flights/week during summer, making it the airline's first route to China.[8]

The Airbus A319 entered service on 13 March 2008, making RJ the first Middle East airline to operate three aircraft of the Airbus A320 family.[9] On 17 August 2008, Royal Jordanian opened a new route to Kiev, using Embraer 195 jets for this twice weekly service. On 24 August 2008, Royal Jordanian opened its new lounge at Queen Alia International Airport Amman, replacing the "Petra" and "Jerash" lounges. The new lounge is located on the second floor of the South Terminal and is the second-largest airport lounge in the Middle East, being able to handle over 340 passengers.[10]

The airline recorded an 18% increase in passenger numbers in July 2008. With the airline transporting 278,000 passengers, the seat factor grew by 5% in that month to reach 81%.[11] As part of Royal Jordanian's commitment to its airline alliance Oneworld, an announcement was made at the alliance's 10th birthday celebrations on 3 February 2009 that RJ would paint its new A319 (due for delivery in late March) in a scheme that would be based around the Oneworld name and logo. This is the first special colour scheme Royal Jordanian will have used.[12]

Royal Jordanian resumed service to Brussels on 1 April 2009, six years after the route was discontinued by the airline, flying twice weekly from Amman with the airline planning to add a further two flights per week later in 2009.

On 28 March 2010, Royal Jordanian inaugurated regular direct flights to Madinah Munawwarah, Saudi Arabia, with four weekly flights. On the 23 March, Royal Jordanian confirmed that it had ordered two A330-200s and one Embraer 175. Royal Jordanian recommenced operations to Malaysia's capital Kuala Lumpur on June 2, 2010 after it had suspended this route in 2004. Aircraft used on this route is the new Airbus A330-200, and later switched to Boeing 787 Dreamliner.

In May 2011, Royal Jordanian announced that they will retire the Airbus A310 aircraft in December 2011, and January 2012. Royal Jordanian uses an Airbus A330 and an Airbus A321 for non-stop flights to London (Heathrow Terminal 3). [13]

In June 2014, Royal Jordanian announced that it had suspended services to Mosul in northern Iraq due to the capture of the airport by the Islamic State.

The first of Royal Jordanian's Boeing 787 Dreamliner aircraft (267-seat, two-class configuration) entered service in September 2014, initially linking Amman with Jeddah, Saudi Arabia.[14] The 787 Dreamliner is Royal Jordanian's first Boeing aircraft since the 707s and 747s, and replaced the Airbus A340-200s which had reached the end of their lives. The Dreamliners have replaced the Airbus A330-200s as leases on those aircraft have expired. The Dreamliners are generally used on Royal Jordanian's Far East destinations, to London and North America.

In May 2017, Royal Jordanian announced the appointment of Stefan Pichler, the ex CEO of Air Berlin, Fiji Airways, Jazeera Airways, Virgin Australia and Thomas Cook as the new President and CEO.[15] Pichler developed a turnaround plan which helped moving Royal Jordanian back into profitability by the end of 2017.[16] In this context, the airline cancelled the order of the 8th Dreamliner and also withdrew the A330F from its Cargo fleet for similar reasons. The CEO also stated that the strategy of Royal Jordanian would lead to a single type narrow-body fleet, not mentioning whether it will be Airbus, Boeing, Bombardier, or Embraer.

Royal Jordanian's new headquarters in Amman

As of 2009 Haddadinco Engineering Company for Contracting is building the new Royal Jordanian head office in Amman.[17] The building was designed by Niels Torp.[18] The new building was completed in late 2011, and RJ employees began work in the building on January 3, 2012. In the 1960s Alia's head office was in the Mango Building in Amman.[19]

Royal Jordanian has invested heavily in its crew training facility at its headquarters in Amman. As of 2015, Royal Jordanian has employed 4,394 people, according to the most recent annual report.

Royal Jordanian is the only major Arab carrier serving Israel. It began to put into place a new strategy at the end of 2002 which saw the airline concentrate on its neighboring nations, with increased frequencies. In a plan to establish itself as the Middle East's "regional airline" it began to add smaller routes such as Alexandria in Egypt to Aleppo in Syria which the bigger airlines, such as Emirates, would not undertake with the larger aircraft compared to Royal Jordanian's regional jets. As of the end of 2008, the plan had proven successful for the airline, with its main rivals being Middle East Airlines and Egypt Air.[20]

Since 2008 Royal Jordanian has faced increased competition within the Middle East. The arrival of many new low cost airlines such as Air Arabia, Jazeera Airways and flydubai have caused problems for the Jordanian airline. With the arrival of these new airlines Royal Jordanian has focused upon improving its onboard and ground services in order to retain market share.

• 2007 Airline Strategy Award by Airline Business magazine[22]
• King Abdullah II Award for Excellence, large service organizations category[22]
• Phoenix Award, 2007, by Air Transport World magazine[22]
• CAPA Merit Award for the Airline Turnaround of the Year 2006[22]
• "Airline of the Year 2007" by Air Finance Journal[23]
• Punctuality Award 2009, Intercontinental category, by Schiphol Aviation Awards[24]

The following information can be found in the 2009, 2013, 2015, 2016, 2017 and 2018 Royal Jordanian Annual Reports.[25][26]

Financial and operational statistics

Year	Aircraft kilometers	Departures	Flying hours	Passengers	Seat factor	Employees	Profit/loss
2002	37,767,709	17,096	55,970	1,339,779	66%	3,008	3,044,000 JOD
2003	36,933,462	16,202	54,972	1,404,588	68%	3,162	9,753,000 JOD
2004	44,557,377	19,148	66,004	1,736,637	71%	3,313	15,327,000 JOD
2005	45,557,377	20,777	68,883	1,821,329	69%	3,557	20,516,000 JOD
2006	52,274,917	25,661	77,374	2,004,559	66%	3,799	6,135,000 JOD
2007	56,055,803	30,244	88,378	2,288,000	71%	4,275	24,111,000 JOD
2008	64,379,058	34,285	101,381	2,701,000	72%	4,507	23,400,000 JOD
2009	66,017,391	35,715	105,579	2,668,590	68%	4,399	28,614,000 JOD
2010	70,982,000	38,882	113,113	3,002,000	71%	4700	9,655,000 JOD
2011	73,487,000	39,775	116,175	3,197,000	69%	4545	57,936.000 JOD
2012	72,445,000	39,963	116,275	3,392,000	73%	4541	1,114,000 JOD
2013	73,629,000	39,697	119,197	3,308,000	70%	4643	38,858,000 JOD
2014	73,055,000	39,638	116,837	3,249,000	70%	4543	39,638,000 JOD
2015	65,439,000	36,220	103,836	2,971,000	67%	4394	16,033,000 JOD
2016	68,128,000	37,272	107,502	3,002,000	65%	4185	24,600,000 JOD
2017	67,586,000	37,578	106,579	3,140,000	71%	4135	274,000 JOD
2018			105,542	3,260,000	73.8%	4054	5,857,000 JOD

Royal Jordanian codeshares with the following airlines:[27]

Royal Jordanian Airbus A319-100

Royal Jordanian Airbus A321-200

Royal Jordanian Boeing 787-8

As of June 2020, the Royal Jordanian fleet consists of the following aircraft:[29]

Royal Jordanian previously operated the following aircraft types:[33]

Until 2009 Royal Jordanian had never had an aircraft painted in a special colour scheme. It announced at the 10th birthday celebrations in February 2009 of the airline alliance Oneworld that it would paint its new A319 due for delivery in late March in a special scheme, which would be based around the Oneworld name and logo.

The aircraft, registration JY-AYP, has its fuselage painted white, with the tailfin and engines in normal Royal Jordanian colours. "A member of Oneworld" in prominent lettering is located at the front of the aircraft, with the usual title "Royal Jordanian" further back.[37]

Food and drinks served on flights leaving Amman are provided by Dnata. Hot meals will be served on a flight of at least three hour length. If the flight is shorter than one hour the cabin crew will provide snacks and drinks throughout the flight. These flights include those to Tel Aviv, Cairo, Baghdad, Beirut and Aqaba from Amman.

Royal Jordanian's onboard entertainment system is called "Sky Cinema".

• In Economy Class on board the Airbus and Boeing aircraft all passengers are supplied with personal televisions (PTV), the system is audio- and video-on-demand system (AVOD). The system provides passengers with a selection of movies, television shows, audio and games.
• In Crown Class, passengers are provided with AVOD which includes a large library of movies, television shows, audio and games on board the Airbus and Boeing aircraft. Portable entertainment devices (IMS) are only available for Crown Class passengers flying on Embraer aircraft. The IMS service is provided on all international flights. The IMS library contains movies, short subjects, an audio library and games.

Interactive games are available in all classes on all flights, as well as news provided by CNN on all flights. On very short flights, from Amman to Tel Aviv, Amman to Beirut and Amman to Damascus, the AVOD system is turned on but there is only the selection of games, CNN News, the "Flight Show", and the comedy channel. This is due to the flights being less than 45 minutes hence movies/shows would not be complete upon arrival.

Crown Class seats on Boeing 787s are fully flat beds. Seat pitch is 83 inches on the Dreamliners and 46 inches on the short and medium haul aircraft. In Economy Class Royal Jordanian offers 32-inch seat pitch on board its Embraer aircraft, whilst it offers 34-inch seat pitch on board its Airbus aircraft. All Royal Jordanian Economy class seats also offer a foot-rest. On the Airbus A330-200s, Royal Jordanian offers lie-flat seats in Crown Class with a 62-inch seat pitch, as well as a 34-inch seat pitch in the economy class cabin.

Crown Class passengers can use lounges across the world including all Oneworld member airline lounges. As of August 2008 Royal Jordanian operates two lounges: one in Amman, at Queen Alia International Airport, and one at Aqaba, at King Hussein International Airport. In August 2008 Royal Jordanian opened its new lounge, which can handle over 340 passengers. It is located in the South Terminal on the second floor and replaces the previous Jerash and Petra lounges in the airport.

Royal Club is Royal Jordanian's frequent flyer program.[1] Passengers are awarded miles based on the type, class of flight and destination. Royal Club members can also get miles by traveling on other Oneworld airlines. Card holders of Royal Jordanian's Royal Plus with either Silver, Gold or Platinum can use Oneworld airport services across the world while Gold and Platinum also have lounge access.