H-E-B

H-E-B is an American privately held supermarket chain based in San Antonio, Texas, with more than 340 stores throughout the U.S. state of Texas, as well as in northeast Mexico.[2][3] The company also operates Central Market, an upscale organic and fine foods retailer.[4] As of 2017, the company has a total revenue surpassing US$25 billion.[5] H-E-B ranked No. 12 on Forbes' 2019 list of "America's Largest Private Companies".[6] H-E-B was named Retailer of the Year in 2010 by Progressive Grocer.[7] Supermarket News ranks H-E-B 13th on the list of "Top 75 North American Food Retailers" by sales.[8] Based on 2014 revenues, H-E-B is the 20th largest retailer in the United States.[9] It donates 5% of pre-tax profits to charity.[10]

HEB Grocery Company, LP
Private
IndustryGrocery retail
FoundedNovember 26, 1905 (1905-11-26) as C.C. Butt Grocery Store in Kerrville, Texas, United States
FounderFlorence Butt
HeadquartersSan Antonio, Texas, U.S.
Number of locations
340 (2018)
Area served
Texas, Nuevo León, Tamaulipas, Coahuila, San Luis Potosí, Guanajuato, Aguascalientes & Querétaro.
Key people
Charles Butt (Chairman & CEO)
Craig Boyan,[1] President
Martin Otto, COO
ProductsBakery, dairy, deli, frozen foods, gasoline, general grocery, meat, pharmacy, produce, seafood, snacks
ServicesAuto health, fuel, ticket sales, utilities, and licenses
Revenue $21 billion+ (2018)
Number of employees
100,000 (2018)
SubsidiariesCentral Market
Favor Delivery
H-E-B Mexico
Websiteheb.com

History

The company was founded on November 26, 1905, when Florence Butt opened the C.C. Butt Grocery Store on the ground floor of her family home in Kerrville, Texas.[11] In 1919, Howard Edward Butt, Florence's youngest son, took over the store upon his return from World War I. Shortly after becoming owner of his mother's small store, Howard tried four expansions into Central Texas, including one in Junction, all of which failed. Finally, in 1927, Howard launched a successful second store in Del Rio, Texas, followed by the purchase of three grocery stores in the Lower Rio Grande Valley. The initials of Howard E. Butt became the name of the store.[12]

Charles, the younger son of Howard E. Butt, became president of H-E-B in 1971. As of 2019, Charles Butt is chairman and CEO of H-E-B, having grown the business from annual sales of $250 million in 1971 to $13 billion in 2006. In 2010, Craig Boyan was named H-E-B's President and COO.[13] By 2018, Martin Otto, the former CFO and Chief Merchant, had become the COO.[14] In 2011, the company was #12[15] H-E-B is the largest privately held company and largest private employer in Texas.[16] H-E-B acquired Favor Delivery as a wholly owned subsidiary in February 2018. The details of the merger were not disclosed.[17]

In 2019, H-E-B is investing millions of dollars to replace cashier stations with self-checkout kiosks or smartphone apps, at the same time that many other supermarkets (such as Walmart, Target, etc) are shifting towards more self-checkout lane and app usage, and displacing cashiers.[18]

Operations
Houston's Buffalo Market H-E-B (#51)

Headquartered in Downtown San Antonio, H-E-B operates more than 300 stores in over 150 communities across Texas.[19][20] As of late 2010, its operations serve approximately "55-plus" percent of the Texas market, according to Progressive Grocer,[21][22] with primary Texas markets including the Corpus Christi, San Antonio, Austin, Laredo and Houston metro areas. The company does business in five different retail formats: general H-E-B stores, Central Market, H-E-B Plus, Mi Tienda and Joe V's Smart Shop. In 2010, the company announced plans to build 19 new stores in Texas.[23] H-E-B opened its first store outside of Texas in 1996, a 24,000-square-foot (2,200 m2) H-E-B Pantry store in Lake Charles, Louisiana; though the expansion was, in comparison, short-lived and ultimately failed to catch on, either with planners or with the community. The H-E-B Pantry store format was discontinued in 2000,[24] and the company closed its sole Louisiana store in 2003. In 2010, H-E-B offered consumers the opportunity to vote on possible designs for new stores as they expand into new communities.[25]

The company operates several manufacturing facilities in Texas, including one of the largest milk- and bread-processing plants in the Southwest.[26] H-E-B produces many of their own-brand products, including milk, ice cream, bread, snacks, and ready-cooked meats and meals. These and other private-label products are sold under various brands, including "Central Market Naturals", "Central Market Organics","H-E-B", "H-E-Buddy", "Hill Country Fare", "H-E-B Creamy Creations" ice cream, "H-E-B Mootopia" milk, and "H-E-B Fully Cooked."

Several stores include multi-tenant operations through third-party lease arrangements. Many stores include a bank operation and cellular kiosk. Common nationally recognized tenants include Sprint-Nextel, IBC Bank, Enterprise Rent-A-Car,[27] Panda Express, Chase Bank, Flexi-Compras, Auntie Anne's Pretzel, AT&T, Gold & Silver Buyers, Wells Fargo, and Maui Wowi.[28][29][30]

The H-E-B corporate offices have more authority over decision-making at individual H-E-B outlets in San Antonio than Foodarama does over individual La Fiesta chains in San Antonio. Because H-E-B is a regional chain, Elizabeth Allen of the San Antonio Express-News said that it is more "nimble" than national grocery companies such as Albertsons.[31]

The Austin Business Journal rated H-E-B as the largest private-sector employer in the region in 2017.[32]

In 2019 the company announced plans to build a technology center at its headquarters complex.[33]

Central Market
Main article: Central Market (Texas)
Central Market store in central Austin

In 1994, H-E-B introduced its Central Market concept in Austin. Based in Austin, Central Market offers an organic and international food selection, including a European-style bakery and extensive wine and beer selections. The chain is now composed of eight stores, two in Austin and one each in Dallas, Fort Worth, Houston, Plano, San Antonio, and Southlake.[34] H-E-B operates four different formats of stores that introduce general merchandise and elements of the Central Market concept: The Woodlands Market in The Woodlands in Montgomery County, Kingwood Market in the Kingwood section of Houston, and the Austin-Escarpment store in south Austin. A fourth store opened on March 22, 2008 in West Lake Hills, and in 2009, the H-E-B in Bee Caves was remodeled. H-E-B's Alon Market opened on October 17, 2008 in San Antonio.[35] In October 2007, H-E-B opened its Cypress Market store, located at the intersection of Highway 290 and Barker-Cypress. In November 2007, the 112,000 sq ft (10,400 m2) Vintage Market store opened in northwest Harris County in greater Houston.[36] In November 2012, H-E-B opened its second Cypress store, Fairfield Market, located at the intersection of Highway 290 and Mason Road to serve the master-planned community of Fairfield and surrounding areas.[37]

In July 2015, the Market concept was expanded as a new Spring Creek Market was opened in southern Montgomery County in Spring, Texas on Rayford Road adjacent to the new Texas State Highway 99 to serve the expanding suburb of Houston.[38]

H-E-B Plus!
H-E-B Plus store in Laredo, Texas

In 2004, the company launched three (in Austin, Corpus Christi, and Waco) H-E-B Plus! stores with an expanded focus on non-food categories, such as entertainment and other general merchandise. The company added three additional locations in 2005 (Corpus Christi, Round Rock and San Antonio). The stores offered several new departments including Do-It-Yourself and Texas Backyard, and greatly expanded product categories in baby, card and party, cosmetics, entertainment, housewares and toys.

Several other locations were later added, including stores in Flour Bluff, Corpus Christi, Brownsville, Bastrop, Beaumont, Belton, Boerne, Katy, Killeen, Cypress, Victoria, Kyle,[39] Laredo, Leander,[40] Mission, Rio Grande City, San Juan, San Antonio,[27] Midland, Pearland,[41][42][43] Copperas Cove [44] and Hutto.

Mi Tienda
Mi Tienda in northern Houston

In 2006, H-E-B opened Mi Tienda in South Houston (adjacent to Pasadena) in Greater Houston - a 63,000-square-foot (5,900 m2) Latino-themed store.[45][46] Another Mi Tienda opened in north Houston in 2011; it is twice the size of the original location,[47] and has 97,000 square feet (9,000 m2) of space.[48] This second location is off of Little York and U.S. Route 59. Mi Tienda, which means "my store" in Spanish, sells Mexican baked goods; a tortilleria, where employees make tortillas; and a carniceria providing marinated cuts of chicken, beef and pork. In addition, Mi Tienda also houses the Cocina restaurant, which serves Mexican food and drinks.

Joe V's Smart Shop
Joe V's Smart Shop in Harris County, Texas

In 2010, H-E-B opened Joe V's Smart Shop, a brand featuring discount items modeled after discount grocer Aldi.[49] The first location opened was a 54,690-square-foot (5,100 m2) store located in northwest unincorporated Harris County, Texas,[50] near northwest Houston. The store format is smaller compared with a full-service H-E-B store but double the size of an H-E-B Pantry store. A larger, second location with a 65,714-square-foot (6,100 m2) space opened in December in northeast unincorporated Harris County, Texas. As of 2016, there are seven Joe V's stores.[51] The "Joe V" name was based on the name of an executive of the company who was involved in the development of this store format.[52]

True Texas BBQ

True Texas BBQ is located inside select H‑E‑B stores.

Mexico
Main article: H-E-B Mexico
Store in Piedras Negras

H-E-B crossed the $1 billion mark annual sales mark in Mexico in 2012.[53]

Litigation

In the mid-1980s, local grocery chains Handy Andy and Centeno joined a lawsuit against H-E-B citing unfair pricing practices.[54] H-E-B eventually settled the suit out of court with Centeno in 1998 for $6.5 million and with Handy Andy for an undisclosed settlement amount.[55][56]

H-E-B has paid $12 million to settle a whistleblower lawsuit accusing the San Antonio-based grocery chain of Medicaid fraud. Since at least 2006, according to the suit, H-E-B allegedly submitted to Texas Medicaid inflated prices on thousands of claims for prescriptions it filled so the company could obtain higher reimbursements than allowed.[57]

Charitable activity

The company gives five percent of annual pretax earnings to causes in the areas in which it operates, including education and food banks.[58] The Excellence in Education Awards are an annual charitable program maintained by H-E-B since 2000, in which teachers, administrators and schools in Texas are recognized, with awards totaling $500,000 in contributions in 2009.[59]

H-E-B coordinated donations to relief efforts in the wake of a fertilizer plant fire and explosion in West, Texas. The company donated $50,000 to the American Red Cross and launched a checkstand campaign benefiting the organization to get the community involved in the relief effort. The company said in a news release 100 percent of the donations from the campaign will support the American Red Cross’s disaster relief efforts. H-E-B also activated its emergency response units, sending the H-E-B Eddie Garcia Mobile Kitchen and water tanker to West, including donations of meals and water to the victims and first responders.[60]

In the aftermath of Hurricane Harvey in 2017, H-E-B donated $100,000 toward its relief efforts. Its campaign drive for customer contributions totaled $1,000,000.[61] In addition, H-E-B's Mobile Kitchen and Disaster Relief Units distributed 10,000 hot meals to volunteers and victims in the affected areas in Texas.[61][62]

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  • Official website
  • H-E-B at YouTube
  • Forbes.com Forbes' 2004 List of World's Richest People: Charles Butt
  • "H-E-B". Archived from the original on April 5, 1997. Retrieved October 30, 2013.CS1 maint: BOT: original-url status unknown (link)
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