Teleperformance Philippines

Teleperformance Philippines

Industry	Customer management, outsourcing, consulting, professional services
Founded	1996
Headquarters	EDSA Greenfield, Mandaluyong
Number of locations	19
Key people	Travis Coates (Managing Director)
Number of employees	40,000 (October 2017)
Website	www.teleperformance.ph

Teleperformance (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Group.

Company Profile

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).

The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

This 2018, Teleperformance marks its 22nd year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please contact us:

Call: Manila (02) 857-3222; Bacolod (034) 433-8167; Baguio (074) 447-9900; Cagayan de Oro (088) 864-8111; Cebu (032) 230-2900; Davao (082) 244-3111

E-mail: philippines@teleperformance.com

Website: www.teleperformance.ph

Facebook: www.facebook.com/teleperformance.philippines

LinkedIn: www.linkedin.com/company/teleperformance-philippines

Twitter: twitter.com/TP_Philippines

Citizen of the World (COTW)

Established in 2006, Citizen of the World (COTW) is the corporate social responsibility arm of Teleperformance with primary focus on helping underserved sectors of society, including children and the elderly.

Its core objectives are to make Teleperformance charitable efforts systematic and participative for all employees and entities, to unite in a worthy common cause compatible with local needs, to maximize giving levels and encourage colleagues, clients and other audiences to join the company's significant humanitarian commitment and to elevate the pride, loyalty and satisfaction of its employees.

Citizen of the Planet (COTP)

Citizen of the Planet (COTP) is a global corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner.

In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper and other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy and atmosphere Improvements.

A key focus is to minimize our overall Carbon Footprint on a worldwide basis.

Company Milestones

Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.

In 2002, the company opened its headquarters at the Octagon Building in Ortigas Center, Pasig City.

In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.

In 2007, Teleperformance launched its largest contact center in Greenfield District, Mandaluyong City, which later became its official headquarters.

In 2009, the company acquired opened its site at the SM Mall of Asia in Pasay City.

From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque and in Fairview, Quezon City.

In 2011, Teleperformance further expanded with the opening of its sites at the Alphaland Southgate in Makati and at the Cebu Business Park, its first site in Cebu.

Also in 2011, Teleperformance Philippines was recognized by the International ICT Awards as Employer of the Year for its excellent employee support programs.

In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.

In July 2014, Teleperformance announced its acquisition of Aegis’ operations in the Philippines, United States and Puerto Rico from Essar Global Fund’s AGC Holdings for $610 million.

In 2015, Teleperformance opens two more sites SM Aura in Taguig City and Fairview Terraces in Quezon City

From 2012 to 2015, Teleperformance has consecutively won the Frost & Sullivan Asia Pacific Contact Center Provider of the Year award.

In 2016, Teleperformance launched its sites in Silver City, Pasig City and Cagayan de Oro City

In 2017, Teleperformance receives the Philippine Economic Zone Authority (PEZA) Outstanding Employer of the Year, Community Project of the Year and the Outstanding Employer of the Year, 2017 National Outstanding Volunteer Award and the Asia CEO Awards Top Employer of the Year.

In 2018, the company acquired the 2018 Award for Impact Sourcing in a Large Organization, IAOP GISA Global Impact Sourcing Award, Silver Anvil Award (Specialized Public Relations Programs Advocacy Campaign) at the 53rd Anvil Awards, Public Relations Society of the Philippines (PRSP) and the 2018 PEZA Hall of Fame for Outstanding Community Project, Best in Communications at the 2018 Business Awards Night organized by the French Chamber of Commerce in the Philippines, Award of Merit for the Communication Management Division, Internal Communications and Employee Engagement at the 16th Philippine Quill Awards.

Also, Teleperformance Philippines is officially certified as a Great Place to Work® by the Great Place to Work Institute.

Awards and Recognition

Locations

Metro Manila and Luzon

• Alphaland Southgate: Alphaland Southgate Mall, Chino Roces Ext., Makati City
• Antipolo: SM City Masinag, Marcos Highway, Antipolo City
• Aura: SM Aura Tower, McKinley Parkway, Taguig City
• Ayala: Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City
• Baguio: SM Fiesta Strip, Harrison Rd., Baguio City
• EDSA - Greenfield: EDSA-IT Center 2, Greenfield District, EDSA cor. United St., Mandaluyong City
• Fairview: New Annex, SM City Fairview, Greater Lagro, Quezon City
• Fairview Terraces: BPO Building, Fairview Terraces, Quirino Highway cor. Maligaya Dr., Quezon City
• Pasay: Mall of Asia Annex Building, SM Mall of Asia Complex, Pasay City
• Octagon: Octagon Centre, San Miguel Ave. Ortigas Center, Pasig City 1605 Philippines
• Rockwell: Rockwell Business Center Tower 2, Ortigas Ave., Pasig City
• Silver City: Silver City 2, Ortigas East, Ugong, Pasig City
• Sucat: Santana Grove, Dr. A. Santos Ave., Parañaque City
• Vertis North 2F Vertis North, Mindanao Avenue, Quezon City

Visayas

• Bacolod: Luxur Place, Magsaysay Ave., Bacolod City
• Cebu - Insular: Insular Life Bldg., Cebu Business Park, Cebu City
• Cebu - I.T. Park: Teleperformance Tower, I. Villa St., Cebu IT Park, Apas, Cebu City

Mindanao

• Davao: Annex Building, SM City Davao, Quimpo Blvd., Ecoland, Matina, Davao City
• Cagayan de Oro: Centrio Gardens, Capt. Vicente Roa St., Cagayan de Oro City

References