Tata Communications

Tata Communications offers Ethernet services that can connect its customers in global offices at speeds of up to 10 Gbit/s in point-to-point or multipoint configurations.[13]

Its Global Network provides flexible bandwidth options from 2MB up to 10,000MB using Fast-E, Gig-E, and 10 Gig-E. Its Ethernet services include: Global Dedicated Ethernet, External Ethernet Network-to-Network Interface, Low Latency Ethernet and Ethernet Over MPLS.[13]

Ethernet over MPLS is a high-performance, global MPLS backbone that streams audio video, live broadcasts, and IP services with the scalability and security of a private network.[13]

Its Ethernet services are certified by the MEF—a worldwide non-profit organization dedicated to improving carrier-class Ethernet products and services.[13]

Tata Communications International Private Line offers customers a variety of routing, uptime, and service options for its customers global communications. It delivers voice, video and data connectivity built on its subsea cable network, including a fibre optic ring, and more than 20 consortium cables covering 300,000 km over 200 countries and territories.[14]

In February 2011, as part of a strategy to enhance its global Content Delivery Network (CDN), Tata Communications acquired BitGravity, a US-based CDN provider.[15] This acquisition enabled it to offer its customers a cloud-based service for content delivery, including the delivery of HTML, CSS, JavaScript, videos and live streaming HD.[16] This service was then integrated with other support services, like security, satellite teleports, fibre-based video network and transcoding.[16]

Tata Communications has a data centre network located in 44 locations worldwide.[17] Tata Communications data centres meet international standards for redundancy, and are integrated directly with its global IP network. Its collocation services provide regulated power, cooling and physical security for the server, storage and networking equipment.[17] In May 2016, in order to redeploy capital in other areas of its business, Tata Communications sold a 74% stake in its data centre business to Singapore Technologies Telemedia. Tata communications has more than 10,000 racks and one million square feet of Data center space.

Tata Communications delivers a portfolio of Unified Communication and Collaboration (UCC) solutions worldwide. These services include: Global SIP Connect, Unified Conferencing, Unified Communications as a Service (UCaaS) and Hosted contact centre.[18]

On January 18, 2016, Tata Communications launched a white-label Unified Communications solution called Global SIP Connect.[19] This solution was designed to address the voice requirements of its enterprise customers, while simultaneously expanding its Unified Communications portfolio. The SIP Trunking solution enables its service provider customers to consolidate and manage voice services, while providing all global on-net and off-net voice services to link their businesses globally.[19]

Tata Communications Unified Communications as a Service (UCaaS) integrates and works with other service provider solutions including Microsoft and Cisco.[20] Its global UC services on the Microsoft Skype for Business platform provide a solution including conferencing, online meetings, instant messaging, voice and video.[20]

Tata Communications InstaCC was launched at Enterprise Connect 2015 in Orlando on March 16, 2015. The UCC solution includes a series of outbound and Omni-channel communications, enabling its customers to quickly establish contact and call centres.[21]

In October 2014, Tata Communications launched its IZO platform, “a global platform for enhanced hybrid multi cloud enablement”.[22] Tata Communications IZO Cloud Platform brings together 20+ cloud providers, three large hyperscale cloud platforms and 43+ data centres, that its customers can interconnect with.[22]

Under the IZO Cloud and Managed Hosting Services portfolio, Tata Communications provides various cloud and hosting solutions.

Tata Communications IZO Internet WAN is a global-internet-based WAN service. This service can be integrated with Tata Communications Global VPN solution to build a global hybrid network.[23] IZO Internet WAN reaches 42 countries, 700+ cities, over 1 million buildings and covers 85% of the world’s GDP.[23]

IZO Private Connect links businesses to leading cloud service providers including Amazon Web Services, Microsoft Azure, Google, Office 365 and Salesforce.com.[24] Its customers can connect using MPLS or Ethernet and gain access to Ethernet connectivity to Tata Communications’ data centres and across 85 third party data centres globally.[24] In addition to global connections, IZO Private Connect is available in 6 data centres in India. IZO Private Connect is now expanding to include internet direct connectivity in addition to MPLS and Ethernet. Connection speeds are available from 2 MB to 10 GB.

IZO Public Connect is a cloud enablement service that provides a route for Tata Communications’ enterprise customers by tagging their data packets for pre-determined delivery over the public internet.[24]

In November 2016, Tata Communications launched its new addition to the IZO platform, IZO SDWAN.[25] The solution, delivered as a managed service, combines IZO WAN with software-defined and virtualised network technologies in 130+ countries.[25] IZO SDWAN cloud service gateways are built next to cloud service providers in 20 locations across the globe.[25]

Tata Communications offers a range of services and solutions for enterprises in all segments of media and entertainment, including gaming, hospitality, sports, leisure, education, news, music, cable and broadcasting.

In April 2015, Tata Communications launched its Media Ecosystem, to drive innovation throughout broadcast.[26] The ecosystem combines traditional video contribution services with IP-connectivity. Services include: asset management, workflow management, channel origination, internet contribution feeds, OTT platform and transcoding as a service.[27]

Tata Communications offers a complete array of managed security services, that provides enterprise customers with 24x7x365 protection from attacks.[28] Its managed security offering includes firewalls, threat management, intrusion detection and prevention, DDoS detection and mitigation, email security, vulnerability testing and management.[28]

Tata Communications offers a fraud prevention toolkit to identify and proactively prevent fraudulent call activity.[29] The toolkit uses technologies including big data, analytics, machine learning, crowd sourcing, real-time monitoring, subscriber alerts and automated reporting.[29]

The toolkit monitors 30 million calls per day for fraud, and blocks over 400,000 fraudulent calls every day.[29] When the fraud fighting toolkit identifies a fraudulent call, Tata Communications blocks the number across its entire network.[29]

Tata Communications combined its Diameter Signalling eXchange (DSX) platform with its IPX Connect service to offer its customers 3G/4G roaming.[30] It provides a solution for LTE roaming migration, supporting 2G, 3G and 4G roaming within one framework.[30] This framework addresses signalling, routing, inter-working, transport, clearing, settlement, business intelligence, security and service assurance.[30]

With an on-net signalling network, directly connecting 300 mobile network operators and with reach to 900+ mobile network operators, Tata Communication’s interconnects mobile ecosystem players for messaging and roaming.[31]

Its signalling services can be delivered over a number of network options including TDM, IP, Global VPN and IPX Connect (SCCP over IPX). Also supported is signalling evolution from SCCP to Diameter, ready for IMS and LTE roaming capabilities.[31]

In March 2016, Tata Communications announced its partnership with messaging service provider Anam to create a Mobile Messaging Exchange designed to protect Mobile Network Operator customers' from fraud.[32] The service offers an A2P mobile messaging hub environment, that feature cloud-based centralised messaging exchanges between customers and enterprises/OTTs/SMS aggregators.[32] The Mobile Messaging Exchange combined with Anam’s SMS firewall products is designed to provide reliable and secure SMS delivery for Tata Communications' customers.[32]

Tata Communications offers its customers a market model to distribute and promote their content for free, via its Sponsored Data Exchange.[33] The service leverages Tata Communications’ global network and carrier relationships to offer a cloud-based solution that supports the use of mobile data for customer loyalty and peer-to-peer gifting.[33]

Voice Direct Transit creates a virtual direct to any of the 300+ mobile operators directly connected to its network. It provides full support for HD Voice, complies with GSMA’s IPX specifications for direct transit and is future proof for operators migrating to Voice over LTE.[34]

Tata Communications provides its customers with a full suite of Access Services, that cover 105 countries. Customers can receive toll-free calls from both fixed and mobile phones in more than 90 countries with ITFS.[35] They can provide a single number that is accessible from more than 45 countries worldwide, with UIFN. It also enables customers to purchase large volumes of numbers through its Bulk Local Number Service offering.[35]

In June 2016, Tata Communications launched its Wi-Fi+, a cloud communications solutions for its mobile network operator customers.[36] Operators are able to provide their customers with unlimited calling, messaging and data over high-quality, secure Wi-Fi.[37] It harnesses Tata Communications’ Cloud RTC expertise and iPass's more than 21 million Wi-Fi hotspots in more than 100 countries.[37]

In January 2017, Tata Communications announced its partnership with Bharat Sanchar Nigam Limited (BSNL) to provide 44 million Wi-Fi hotspots in more than 100 countries,[38] including rail systems and international flights.