Spectrum (cable service)

Spectrum
Formerly
 Charter Spectrum (2014-2016)
Subsidiary
Industry Telecommunication
Predecessors Time Warner Cable
Bright House Networks
Founded
  • 2014 (As Charter Spectrum)
  • May 2016 (As Spectrum)
Products Broadband
Cable television
Digital cable
Digital telephone
HDTV
Home security
Internet
Internet security
Mobile phone
VoIP phone
Parent Charter Communications
Website www.spectrum.com/ Edit this on Wikidata

Spectrum (formerly Charter Spectrum) is a brand of Charter Communications which was launched in 2014 and used to market consumer cable television, Internet, and telephone provided by the company, and formerly provided by Time Warner Cable and Bright House Networks, which Charter Communications acquired in May 2016.


Cable television

Spectrum TV offers cable television service in three tiers:

  • Select: 125+ channels
  • Silver: 175+ channels (includes HBO, Cinemax, and Showtime)
  • Gold: 200+ channels (includes TMC, Starz, and Starz Encore)

Spectrum TV Choice: allows a choice of 10 channels to create a custom channel lineup and includes local broadcast channels.

Spectrum TV Stream: offers 25 channels including local news and live sports.

No Spectrum equipment is required for TV Choice or TV Stream options.

Original programming

On June 26, 2018, it was announced that Charter Communications had given L.A.'s Finest a series order for a first season consisting of thirteen episodes. The series is set to premiere on Spectrum, marking the cable service's first original series.[1] Late the following August, it also picked up Curfew[2] and E is for Edie[3].

Internet Service

History

Road Runner's official logo and mascot

Time Warner Cable first launched what would become Road Runner with a 1995 market test in Elmira, NY, under the banner Southern Tier On-Line Community.[4][5] Later it became known as LineRunner[6] (a moniker subsequently employed by VoIP service), before Time Warner Cable adopted the Road Runner brand name.

Road Runner High Speed Online employed the Road Runner character from the Road Runner/Wile E. Coyote cartoons as its mascot and brand name. However, in 2012, it was rebranded as simply Time Warner Cable Internet, dropping the Road Runner branding which Time Warner Cable had to license from the now-unaffiliated Warner Bros.[7] With Charter's acquisition of Time Warner Cable in May 2016, the service was rebranded as "Spectrum Internet" on September 20, 2016.

Tier service

With the completion of DOCSIS 3.0 rollout in 2012,[8] Time Warner Cable Internet has standardized the Internet tiered service data rates across most of its franchises, although some minor regional variations might still exist. The maximum advertised speeds[9] for these services are:

  • Everyday Low Price: 3 Mbit/s / 1 Mbit/s
  • Basic: 10 Mbit/s / 1 Mbit/s
  • Extreme: 50 Mbit/s / 5 Mbit/s
  • Ultimate 100: 100 Mbit/s / 10 Mbit/s or 100 Mbit/s / 5 Mbit/s [Depending on service area]
  • Ultimate 200: 200 Mbit/s / 20 Mbit/s
  • Ultimate 300: 300 Mbit/s / 20 Mbit/s

The Lite tier was intended as a low-cost, low-speed (1 Mbit/s or less) cable Internet alternative to dial-up Internet service. The Lite tier was retired from Time Warner's Internet lineup for a time, but in the summer of 2013 it returned to Time Warner's Internet offerings. In late 2013, it was upgraded from 1.0 Mbit/s download to 2.0 Mbit/s and rebranded as Everyday Low Price.[10]

The Standard service tier was Time Warner Cable's base package. At 3.0 Mbit/s download, it was the only speed offered when the Road Runner service was created. It was upgraded to 4.0 Mbit/s later on, then to 5.0 Mbit/s in 2005,[11] 7.0 Mbit/s in 2009, 10.0 Mbit/s in 2011,[12] and 15.0 Mbit/s in 2012.[13] The pricing for the Standard service started at $39.99/month, and gradually increased to $59.99/month as of 2016, although promotional and bundle pricing are available. The Standard tier as the base package was renamed to the Extreme tier under the TWC Maxx speed levels.

Premium was Road Runner's first foray into faster tiered service levels, introduced in 2004.[14] It offered 6.0 Mbit/s download speeds, compared to the Standard speed of 4.0 Mbit/s. It was later increased to 8.0 Mbit/s in 2005, when the Standard speeds increased. The Premium tier was later renamed to Turbo, and the speeds it offered continued to increase, as the Standard speeds continued to increase. Turbo was also the first service tier to receive the PowerBoost technology. Turbo Plus was a previously offered tier that was at a faster speed tier than Turbo, but slower than the future DOCSIS 3.0-based tiers. As Extreme and Ultimate tiers became available, the Turbo Plus name was retired.

The Extreme and Ultimate service tier offerings were created in 2009 at 30 Mbit/s and 50 Mbit/s download, respectively, and gradually became available in all markets over several years as Time Warner Cable rolled out DOCSIS 3.0 upgrades nationwide.[15] In late 2013, the Ultimate tier was extended to include Ultimate 75 and Ultimate 100.[10]

Time Warner Cable Maxx

On January 30, 2014, Time Warner Cable announced its new TWC Maxx initiative in New York City and Los Angeles which substantially boosted service speeds at no additional cost compared to the existing speed tiers, with the highest speed tier tripling from 100 Mbit/s to 300 Mbit/s.[16]

As of mid 2016, TWC Maxx upgrades have been completed in New York City up the Hudson Valley, Los Angeles,[17] Austin, Kansas City, Dallas, San Antonio, Raleigh, Hawaii, and Charlotte. Rollouts of TWC Maxx are in progress in San Diego, Greensboro, and Wilmington and should be completed in early 2016.[18]

After the TWC acquisition by Charter in June 2016, TWC Maxx upgrades have indefinitely been put on hold.[19]

Legacy Internet PlansTWC Maxx Internet Plans
Everyday Low Price
2/1 Mbit/s		Everyday Low Price
3/1 Mbit/s
Basic
3/1 or 6/1 Mbit/s		Basic
10/1 Mbit/s
Standard
15/1 Mbit/s		Extreme
50/5 Mbit/s
Turbo
20/2 Mbit/s		Ultimate 100
100/10 Mbit/s
Extreme
30/5 Mbit/s		Ultimate 200
200/20 Mbit/s
Ultimate
50/5, 75/5, or 100/5 Mbit/s		Ultimate 300
300/20 Mbit/s

Spectrum Internet

After its merger with TWC and Bright House Networks, Charter Spectrum offered the following broadband internet plans across its entire service area. In December 2017, Charter began its rollout of DOCSIS 3.1,[20] initially in early TWC Maxx markets, which increased speeds and added a gigabit tier. Now they offer WiFi hotspots where you can have free access to internet even outside of the home as long as you are subscribed to one of their internet packages. Also, with your internet subscription, a free modem, anti-virus protection on up to 10 devices and no data caps.[Modem]Spectrum Internet Information You can test your internet speed at their speed test site and to get the most accurate speeds with your service you will need a personal computer or laptop connected to your provided modem via an ethernet cord. Speed Test [cord]

Spectrum Internet PlansSpectrum Internet Plans (DOCSIS 3.1)
Spectrum Internet Assist^
30/4 Mbit/s (download/upload speeds)		Spectrum Internet Assist^
30/4 Mbit/s (download/upload speeds)
Spectrum Internet
100/10 Mbit/s		Spectrum Internet
200/10 Mbit/s
Spectrum Internet Ultra
300/20 Mbit/s		Spectrum Internet Ultra
400/20 Mbit/s
Spectrum Internet GIG
940/35 Mbit/s

^available only in certain low-moderate income areas

PowerBoost

PowerBoost was a technology licensed from Comcast that allowed Road Runner customers to temporarily experience download speeds significantly faster than their current speed at no extra cost. PowerBoost was launched in New York City in 2008,[21] and eventually was rolled out nationwide. PowerBoost was first included only with Turbo service, but eventually was extended to Standard service also in 2009.[22] As of 2012, Time Warner Cable Internet's service offerings no longer make any mention of PowerBoost,[9] though it may still be available with some service tiers on a regional basis. Time Warner Cable does not support PowerBoost on DOCSIS 3.0.[23]

As of August 7, 2013, Time Warner appears to have discontinued the PowerBoost feature as it upgrades more customers to DOCSIS 3.0 cable modems. To compensate for the reduction in average Internet speeds caused by the abandonment of PowerBoost, Time Warner increased Internet speeds across the Standard or higher tiers of service by 10%, though it has yet to officially advertise these speed increases.[24]

Modem rental

Time Warner Cable Internet previously provided the cable modem and modem maintenance to its subscribers as part of their service fee. Beginning in late 2012, they began charging a modem rental fee of $3.95/month for this service. Alternatively, subscribers can buy their own approved modem.[25]

In August 2013, Time Warner raised the modem rental fee to $5.99/month.[26]

In January 2015, Time Warner once again raised their modem rental fee, to $8.00/month. That represents a 100% increase in just over two years, from late 2012 when they created a billing line item for company-owned Internet modems.[27] In April 2016, Time Warner once again raised the modem rental fee, to $10.00/month.

Spectrum internet plans do not charge a separate modem rental fee, but do charge a $5/month Wi-Fi fee for modems/gateways that have built-in Wi-Fi capabilities, or for a stand alone router.

Bandwidth caps

Despite raising prices of its Internet service within the previous year, Time Warner Cable announced in February 2009 that it would expand its bandwidth caps and overage fees into four additional markets by the end of the year.

On April 1, 2009, the cities to have metered billing were announced. In addition to Beaumont, Texas, the cities would be Rochester, New York; Austin, Texas; San Antonio, Texas; and Greensboro, North Carolina.

These metered based billing plans were canceled according to Time Warner "due to customer misunderstanding".

Caps would range from 5 GB to 100 GB with no unlimited option. The bandwidth will include downloads and uploads. If a user goes over, they will be charged $1 per additional gigabyte. Time Warner Cable announced they would provide a meter for users to monitor their usage. The new plan was set to begin in the summer of 2009, however due to protests they had decided against the bandwidth caps. Currently, users have unlimited bandwidth usage given that it does not exceed the predetermined data service maximum as given in the "master agreement".[28] Time Warner would have offered unlimited data for $150/month had the plan continued.[29]

Glenn Britt (1949-2014),[30][31] CEO from 2001 until December 2013, justified the new billing plans by claiming that the infrastructures had to be continuously upgraded and users would pay for how much they use. In February 2015, a Huffington Post article alleges a 97% profit margin on Time Warner's Internet service.[32]

Facebook groups have been created in protest in addition to an online petition and a Web site dedicated to stop the movement.[33] Other Web sites have been recently following the Time Warner cap plans that were already following broadband Internet providers metering and capping plans.[34][35]

U.S. Senator Chuck Schumer and Congressman Eric Massa, both of whom represent portions of the Rochester, New York market that would be affected by the changes, announced their opposition to the plan and even went as far as to threaten legislation to ban such a scheme. On April 16, 2009, Time Warner abandoned the plan.[36]

As a condition of the merger with TWC, Spectrum agreed to not impose any bandwidth usage caps for seven years post-merger.[37]

Landline telephone

Spectrum offers a landline telephone service, which is branded as Spectrum Voice.

Wireless service/Spectrum Mobile

In late 2009, Time Warner Cable began reselling Clearwire Mobile WiMax service as Road Runner Mobile, including in bundles with the company's existing broadband, TV and VoIP services. In October 2009, the company indicated that they'd be launching their incarnation of the service starting December 1 in Raleigh, Durham, Cary, Chapel Hill, Charlotte and Greensboro, and later, Dallas, San Antonio, Austin, Honolulu, and Maui.[38] Pricing for the "up to 6 Mbit/s" service ranged from $39.95 a month to $79.95 a month depending on the chosen bundling options, and came in three flavors:

  • Road Runner Mobile 4G National Elite: gave customers unlimited access to both Time Warner Cable's 4G Mobile Network and Sprint's 3G EVDO network for $79.95 if the customer was a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Elite: gave customers unlimited access to the Time Warner Cable 4G Mobile Network for $49.95 if already a Roadrunner Standard or Turbo customer.
  • Road Runner Mobile 4G Choice: gave customers access to the Time Warner Cable 4G Mobile Network for $39.95 if the customer was already bundling at least two Time Warner Cable services. The tier also capped usage at 250 MB per month.

Users received additional discounts if they were triple play customers.

As of late 2011, Time Warner Cable stopped signing up new Road Runner Mobile customers under resold Clearwire WiMax service. Existing WiMax customers could continue to use the service, but TWC began signing up new Road Runner Mobile customers under resold Verizon Wireless 4G LTE services. As of late 2012, however, all mention of Time Warner Cable-branded mobile broadband services have been removed from Time Warner Cable's website and most regional franchises.

On June 30, 2018, Charter launched Spectrum Mobile, wireless service primarily taking advantage of WiFi connectivity for calling, text, and data usage and backed up by the Verizon Wireless mobile network when WiFi is unavailable. Pricing plans are $45 for unlimited mobile data, or $14 per gigabyte of mobile data. You would need to subscribe to a Spectrum internet plan to take advantage of Spectrum Mobile.[39][40]

References

  1. ↑ Andreeva, Nellie (June 26, 2018). "'L.A.'s Finest': Charter Communications Gives Series Order To 'Bad Boys' Offshoot". Deadline. Retrieved July 8, 2018.
  2. ↑ https://deadline.com/2018/08/adam-brody-curfew-sky-1202453374/
  3. ↑ https://variety.com/2018/tv/news/charter-e-is-for-edie-jeanie-bergen-1202922294/
  4. ↑ "Cable World, March 10, 2003". Findarticles.com. March 10, 2003. Archived from the original on August 9, 2011. Retrieved July 16, 2012.
  5. ↑ Woroch, Glenn (February 1996). Turning the Cables: Economic and Strategic Analysis of Cable Entry into Telecommunications (PDF). Consortium for Research on Telecommunications Policy. p. 27.
  6. ↑ "Time-Warner Announces High Speed Data Services". Listserv.buffalo.edu. Retrieved July 16, 2012.
  7. ↑ "Time Warner Cable Kills the Roadrunner". DSLReports.com. May 15, 2012. Retrieved October 26, 2012.
  8. ↑ "Digging Deeper Into Time Warner Cable's 2011 Results and What Is Coming in 2012". Stop the Cap!. February 1, 2012. Retrieved October 26, 2012.
  9. 1 2 "Internet Plans & Packages". Time WarnerCable.com. Archived from the original on October 25, 2012. Retrieved October 26, 2012.
  10. 1 2 "Get The Download On TWC's Internet Speed Upgrade". Time Warner Cable. October 28, 2013. Retrieved October 30, 2013.
  11. ↑ "RoadRunner to Get Faster in January". Retrieved December 4, 2013.
  12. ↑ "Time Warner boosts standard Internet speed for free". Retrieved December 4, 2013.
  13. ↑ "Time Warner Cable boosts Internet speeds by 50% for 'standard' service". Retrieved December 4, 2013.
  14. ↑ "Followup: Road Runner now has tiered services". Retrieved May 21, 2014.
  15. ↑ "TIME WARNER CABLE LAUNCHES ITS FASTEST INTERNET YET IN NEW YORK CITY WITH TIME WARNER CABLE WIDEBAND INTERNET & BUSINESS CLASS WIDEBAND INTERNET". Time Warner Cable. September 24, 2009. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  16. ↑ "Get the Details on TWC's Plan to Transform TV & Internet Experience". January 30, 2014. Retrieved April 8, 2015.
  17. ↑ "Time Warner Cable Completes "TWC MAXX" Rollout in Los Angeles and New York City". Archived from the original on April 11, 2015. Retrieved April 8, 2015.
  18. ↑ "TWC Maxx Expands Rollout in 2015". Retrieved July 14, 2015.
  19. ↑ "Charter Indefinitely Suspends Time Warner Cable Maxx Upgrades Pending "Review"". Retrieved October 13, 2016.
  20. ↑ "Charter reportedly set to announce 1-gig DOCSIS 3.1 rollouts in 7 cities". FierceCable. December 18, 2017. Retrieved January 22, 2018.
  21. ↑ "POWERBOOST™ LAUNCHES IN NYC". Time Warner Cable. June 27, 2008. Archived from the original on February 4, 2013. Retrieved October 26, 2012.
  22. ↑ "Powerboost Being Deployed At No Charge to All Standard Service Road Runner Customers". Stop the Cap!. April 29, 2009. Retrieved October 26, 2012.
  23. ↑ "[TWC] No more powerboost?". DSLReport. September 6, 2012. Retrieved October 30, 2012.
  24. ↑ "Time Warner Cable Quietly Delivers Nationwide Incremental Internet Speed Upgrade •". August 7, 2013.
  25. ↑ Chen, Brian X. (October 2, 2012). "Time Warner Cable to Charge Modem Rental Fee". New York Times. Retrieved October 26, 2012.
  26. ↑ "Time Warner raising cable modem fees more than 50 percent". The Buffalo News.
  27. ↑ "Comcast and Time Warner Cable hike modem fees as much as 33%. Time to buy your own". CNN. January 2, 2015.
  28. ↑ "Time Warner Cable Business Class Terms and Conditions". Archived from the original on February 14, 2014.
  29. ↑ Eddy, Nathan. "Time Warner to Offer Unlimited Bandwidth for $150 a Month." eWeek. April 10, 2009. Retrieved on May 5, 2009.
  30. ↑ "Glenn Britt timeline" (PDF). Archived from the original (PDF) on 2016-01-13.
  31. ↑ Henry, David; Sherman, Alex (June 11, 2014). "Glenn Britt, Who Raised Time Warner Cable Shares, Dies at 65". Bloomberg. Retrieved September 6, 2014.
  32. ↑ "Time Warner Cable's 97 Percent Profit Margin on High-Speed Internet Service Exposed". Huffington Post. February 2, 2015.
  33. ↑ "Stoptwc.info". Stoptwc.info. April 16, 2009. Retrieved July 16, 2012.
  34. ↑ "Stopthecap.com". Stopthecap.com. Retrieved July 16, 2012.
  35. ↑ "Meterthis.net". Meterthis.net. Archived from the original on 2013-01-21. Retrieved July 16, 2012.
  36. ↑ Stiehl, Renata. Time Warner Cable to Shelve Consumption Billing Archived June 11, 2009, at the Wayback Machine.. WENY-TV. April 16, 2009. Retrieved on May 5, 2009.
  37. ↑ "FCC To Approve Charter Merger, Conditions Ban Caps For 7 Years". DSLReports. April 25, 2016. Retrieved January 22, 2018.
  38. ↑ "DSLreports.com". DSLreports.com. November 24, 2009. Retrieved July 16, 2012.
  39. ↑ "Exclusive: Charter Wireless Launches June 30". DSLReports. May 4, 2018. Retrieved May 14, 2018.
  40. ↑ ' Six Spectrum Issues with Spectrum to be Overcomed '
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