Grok Knowledge Base

GROK Knowledge Base
Type of site
 Knowledge Resource
Available in English
Owner Louisiana State University
Created by Louisiana State University
Website grok.lsu.edu
Current status Online

The GROK /ˈɡrɒk/ Knowledge Base is a website of Louisiana State University that provides automated computing assistance for the campus and university.[1] The GROK Knowledge Base was created by Brandon Johnson as a graduate student while attending LSU. The site consists of articles which provide computer-based assistance to LSU students, faculty, and staff. As technology continues to grow, the website and its operators develop new ways to help its users by constantly updating new articles.[1]

Articles

The GROK website provides articles for users to answer any questions and provide visual walkthroughs for various computing problems. The articles within the GROK Knowledge Base are created primarily by LSU student workers with help from LSU faculty and staff. The articles span a wide range of topics, from general IT support for connecting its user's Windows, Linux, or Mac computer to the LSU wireless network,[2] to how-to articles such as mounting a Windows shared folder in Linux.[3] One of the most common uses for GROK is for student and faculty technical support for Moodle, LSU's website for displaying course information from teachers to students.[4] Many of the articles have helpful links at the top of the page to help users find other relevant content.

Technology

The GROK Knowledge Base is written in ASP.NET with a VB.NET backend[5] and utilizes XHTML, Cascading Style Sheets, OpenSearch, and JavaScript. GROK also uses Google Analytics to track users visiting the site, which can support cost-effective updating of articles are heavily consulted articles. GROK's servers run Microsoft IIS 7, and are housed on LSU's campus in Baton Rouge, Louisiana.

Mobile Site

GROK mobile site as of October 2011

If browsed on a mobile device such as a smartphone or a tablet computer, you will be redirected to a mobile version of the GROK Knowledge Base intended to enhance the users experience while viewing on the smaller device. There is also a soon-to-be-released GROK Knowledge Base iPhone App created by LSU student Jeremy Meador.

References

  1. 1 2 "GROK: About - GROK Knowledge Base". Retrieved 8 October 2011.
  2. ↑ "Wireless at LSU: Connecting to the secure wireless network at LSU - GROK Knowledge Base". Retrieved 8 October 2011.
  3. ↑ "Linux: Mount a Windows Shared Folder in Linux - GROK Knowledge Base". Retrieved 8 October 2011.
  4. ↑ "GROK Knowledge Base". Retrieved 9 October 2011.
  5. ↑ "grok.lsu.edu Technology Profile". Retrieved 8 October 2011.
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