delivery.com

Delivery.com LLC
Type of business Private
Type of site
 Online ordering
Headquarters New York City, New York
Area served United States
Key people Jed Kleckner (CEO)
Website delivery.com

Delivery.com LLC is an online platform and suite of mobile apps that enables users to order from local restaurants and stores for on-demand delivery. The company currently has more than one million users and an online marketplace of more than 10,000 restaurants, wine and liquor stores, grocery stores, and laundry/dry cleaning providers.[1] Headquartered in New York, delivery.com offers service in cities across the United States, including Chicago, Boston, San Francisco, Los Angeles, and Washington D.C.[2] In 2014, delivery.com expanded into Hong Kong as well.[3] The Hong Kong assets were then sold to Foodpanda in 2016, ending delivery.com's international business.[4]

Products and services

Online ordering

Users can place orders online at www.delivery.com or download the mobile app for iOS or Android. To place an order, the user must first enter their address to find out what merchants are available for delivery or pickup. From there, they can add items to their “bag”, including food, alcohol, groceries, or laundry services like wash-and-fold, dry cleaning, or tailoring. Secure payment methods available to delivery.com users include credit card, PayPal, Apple Pay, Visa Checkout, or cash.[5] They also have the option to leave a tip at the time of checkout.

As a marketplace platform, delivery.com does not make or prepare food, nor does it handle laundry or deliver any of the items sold. When a user places an order, the order details are automatically sent to the intended merchant; the merchant confirms receipt from delivery.com then prepares and delivers the order.

Logistics

After developing its own proprietary API for last-mile delivery logistics, delivery.com announced a partnership with UberRUSH on October 21, 2015, that enables merchants to request delivery of their goods via UberRUSH drivers and bike messengers in New York, Chicago, and San Francisco.[6][7][8] As of May 8, 2017, UberRush informed restaurants that they will no longer be able to use the platform, thereby ending the partnership.[9]

API Partners

Along with its Logistics API, delivery.com offers an open Developer API that enables developers to tap into its merchant.[10] As a result of these efforts, delivery.com currently powers online ordering for a number of companies and third-party apps, including Yelp, WeWork, LevelUp, BringMeThat.com, Menuless.com Zipongo, Foodme.io, and others.[11][12][13]

On February 11, 2016, delivery.com announced an integration with Foursquare, powering online ordering for the local discovery app.[14]

Competitors

Delivery.com's main competitors are GrubHub, Seamless, Eat24, ChowNow, UberEATS, Postmates, and DoorDash.

References

  1. ↑ Archived 2016-08-26 at the Wayback Machine.
  2. ↑ "Archived copy". Archived from the original on 2016-04-04. Retrieved 2016-02-11.
  3. ↑ "Food Ordering Site Delivery.com Expands To Hong Kong". TechCrunch. 2014-04-29. Retrieved 2017-03-09.
  4. ↑ "Foodpanda buys Delivery.com's HK business, consolidating territories". Reuters. 2016-03-16. Retrieved 2018-02-05.
  5. ↑ "LoopPay Breach, Samsung Pay, Apple Pay Updates". PYMNTS.com. 2015-10-08. Retrieved 2017-03-09.
  6. ↑ "With Logistics, delivery.com Puts the 'Delivery' into its Merchant Offering". Prnewswire.com. Retrieved 2017-03-09.
  7. ↑ Jason Droege (2015-10-14). "Uber Takes On Postmates With UberRUSH, An On-Demand Delivery Service". TechCrunch. Retrieved 2017-03-09.
  8. ↑ "UberRUSH API Enables Custom Delivery Solutions". Newsroom.uber.com. Retrieved 2017-03-09.
  9. ↑ "Uber is shutting down one of its restaurant delivery services". Quartz. 2017-04-14. Retrieved 2018-02-05.
  10. ↑ "Introduction – API Documentation | delivery.com". Developers.delivery.com. 2013-08-02. Retrieved 2017-03-09.
  11. ↑ "Introducing Yelp Platform! Transactions Made Easy, Directly Through Yelp - Yelp". Officialblog.yelp.com. 2013-07-09. Retrieved 2017-03-09.
  12. ↑ "Yelp Delivery Platform Could Kill Seamless". Business Insider. 2013-09-29. Retrieved 2017-03-09.
  13. ↑ "delivery.com Rolls Out On-Demand Service At WeWork". Prnewswire.com. Retrieved 2017-03-09.
  14. ↑ "Foursquare Expands On-Demand Food And Alcohol Delivery Options". TechCrunch. 2016-02-11. Retrieved 2017-03-09.
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