Datacom Group

Datacom Group
Private company
Industry IT Services: managed services, consulting, cloud services, data centre services, software development, business process management, payroll services
Founded 1965 (1965)
Founders
  • Dr Bernard Battersby
  • Paul Hargreaves
Headquarters Wellington, New Zealand
Key people
  • Craig Boyce, Chairman
  • Simon Holdsworth, Deputy Chairman
  • Greg Davidson, Group CEO
  • Alexandra Coates, Group CCO
  • Rachel Ward, Group CFO
Revenue NZ$1.27 billion (2018)[1]
NZ$23.5 million (2018)[2]
Owners

Evander Management (52.3%)[3]

New Zealand Superannuation Fund (37.6 per cent)
Number of employees
 5,300 (March 2018)[4]
Website www.datacomgroup.net

Datacom Group Limited is an Information Technology services company, offering management and consulting, cloud services, ITO, data centre services, custom software development, and payroll services. The company was started in New Zealand in 1965, but has expanded to operate in Australia, Malaysia, Vietnam, the Philippines, the USA and the UK, employing 5,300 people across 36 offices globally.[5]

The company's two biggest shareholders are Evander Management Ltd (the family company of John Holdsworth)[6] with 52.3 per cent and the New Zealand Superannuation Fund with 37.6 per cent. The New Zealand Superannuation Fund spent $142 million in 2012 buying out New Zealand Post's 35 per cent shareholding.[7] John Holdsworth stepped down as chairman of the board in 2012 and was replaced by New Zealand businessman Craig Boyce.[8]

Datacom was founded as Computer Bureau Ltd in Christchurch, New Zealand in 1965. It expanded nationally through the holding company Datacom Group Ltd in 1971, before opening offices in Australia in 1992, and in Asia in 1994. Greg Davidson serves as Group CEO[9].

History

1960s

Datacom was founded as Computer Bureau Ltd in 1965 by two Christchurch accountants, Dr Bernard Battersby and Paul Hargreaves.[10] Their vision was to provide cost effective IT services to clients who needed automation, but could not afford to take on the risk alone in a market in which skills were scarce, risks significant, and the cost of the technology very high.[11]

A group of clients put up the original capital for the company - £30,000 - and an order was placed for an ICL 1902 computer, which didn't arrive in New Zealand for another year.

The company hired its first systems analysts and programmers in August, 1965, and installed the first computer for a client in September of the following year.

In 1968, the company, now called CBL added additional offices in Wellington, Auckland and Hamilton between 1968 and 1970.[12]

1970s

In 1970, Hargreaves quit his family's accounting firm to run CBL full-time, and the business expanded to Auckland via the acquisition of the Fletcher Computer Bureau.

In 1971, the Datacom Group holding company is established.

CBL began offering remote on-line services through onsite terminals beginning in 1976.

1980s

CBL expanded its software development arm, introducing User-11, the first 4GL (Fourth-generation programming language) seen in New Zealand in 1981. The company also set up a data communications network and a New Zealand-wide timesharing service in the early 1980s initially using DEC PDP 11/70s and then added DEC VAX 11/750s and PDP 11/84s. These systems were also used for 'Facilities Management' customers including the Canterbury Building Society and Hertz Rental Cars.

In 1983, CBL was the first to bring Oracle database technology to New Zealand for the NZ Dairy Company (now Fonterra).

In 1984, CBL changed its name to Datacom. Hargreaves is appointed executive director, and later CEO when Battersby retires.

Datacom merged with computer-services company CCL in 1989, added facilities management and payroll divisions.[13]

1990s

In 1991, Datacom signs its first large outsourcing contract in Auckland with Telecom Directories. The same year Datacom Wellington merges with the IT department of New Zealand Post, boosting staff numbers by 90.

In 1992, Datacom established a contact centre in Sydney, and in 1994 its first Australian office. This expanded its NZ-based services to Microsoft Australia. This regional service provided diagnostic technical support services to clients and customers. Datacom began exporting some of its facilities management and IT services into its Australian offices in the late 1990s, leading to the company’s first data centre in Australia.

1996 saw the company open its first office in Asia, in Malaysia's Kuala Lumpur.

The business also further established partner programs and sales services with the channel and reseller community.

2000s

During the 2000s, Datacom made a series of acquisitions that spread its services to other locations in Australia. In 2004, it purchased GlobalCenter for $7.15 million, its second data centre,[14] and the following year, the company purchased NetOptions to establish a presence in Queensland.[15]

It expanded from this base in 2007 after acquiring IT services company Agire Pty Ltd, located in Townsville.

Through start-up opportunities with local partners, Datacom moved into South Australia in 2006, and Western Australia in 2007. By the end of 2007, the company had acquired a third data centre in Sydney through Hansen Professional Services. [16] Its fourth data centre came in 2011 in Western Australia.[17]

Datacom commenced business in Asia in 1994, building contact centres in Malaysia in 1996, and the Philippines in 2008, at the same time establishing a presence in China.[18] In 2009 Datacom opened its Auckland data centre, Orbit.[19]

2010s

Datacom Technical Security Services (DTSS) is founded by former DSD security expert, Richard Byfield.[20]

Datacom opened a sister facility to Orbit, Kapua, in Hamilton in 2013.[21]

In 2013 Datacom also sold the contact centre arm of its Asia business,[12] but continued to serve the market with IT services.

In the same year Datacom acquired a SAP payroll firm in Melbourne to establish a strong relationship in the Australian health sector, and as a provider of SAP services.[22]

Datacom purchases WA-based IT services provider, XciteLogic, after it collapses.[23]

In 2014, Datacom announced its acquisition of Tauranga-based software company Origen Technology Ltd.[24]

August 2014 - Datacom co-founder, Paul Hargreaves, dies after a short illness[25]

September 18, 2014, Datacom acquires a 20% stake in health informatics company, Smartward[26]

The company also produced the (then) world's largest SAP migration to the Microsoft Azure cloud platform, with the world's largest kiwifruit exporter, Zespri.[27] For its work, Datacom was awarded Microsoft's Cloud Enterprise Award at the 2013 Microsoft NZ Partner Awards.[28]

In March 2015, Datacom won the Australian Federal Department of Health support services contract after a competitive tender process. The $242 million, five-year deal will see Datacom providing technology infrastructure and support services under a fully managed, consumption-based model.[29] This joined its other Australian long term government contracts, such as Australian Customs, Australian Border Force and CrimTrac, the Department of the Environment, the Australian Taxation Office, and Airservices Australia.

In July 2015, Datacom was announced as Australia's first company to join Amazon Web Services Managed Service Program, one of only 20 worldwide.[30]

In November 2015, Microsoft Australia announced Datacom as one of the latest partners to join its one-tier Cloud Solution Provider (CSP) program, which allows them to own the billing for products such as Office 365.[31]

Datacom opens its third office in Melbourne in April 2016, bring 100 new jobs to the region[32]

In August 2016, Datacom launches its Augmented Reality practice, the ANZ region's first,[33] focused around Microsoft's Hololens.

In September 2016, Datacom was selected to deliver the Western Australian State Government's $1bn GovNext-ICT programme. This will encapsulate a blend of data centre, server, cloud services, storage and telephone services across all state government departments.[34][35]

In December 2016, Datacom won a contract to supply IT infrastructure and support services to Toyota Australia, delivering end-to-end services following a competitive tender process.[36]

In March 2017, Datacom New Zealand consolidated its five existing Auckland offices into a single location in Auckland's Wynyard Innovation Quarter.[37]

Datacom completes Australia's first migration of SAP HANA into AWS, by taking $800 million-turnover resources company Oz Minerals into the cloud in early 2017.[38]

Datacom Chairman, Craig Boyce, announced in November 2017, that Greg Davidson, Datacom Systems ANZ CEO, would succeed Jonathan Ladd, as Group CEO.[39] Ladd became the Chairman of the International Business, and Greg Davidson formally took over the Group CEO role on March 31, 2018, alongside a new leadership team and organisational structure. [40]

Financial Results

At the conclusion of the 2017/2018 NZ Financial Year, Datacom continued its 20 year record of revenue growth, up 9.3% to NZ$1.27bn. Net profit after tax was NZ$23.5m.[41]

Awards and Certifications

  • Adobe Systems - Gold Partner
  • Amazon Web Services (AWS) - MSP 2015,[42] 2016, 2017 AWS Consulting Partner, AWS Next Generation MSP
  • Apple - Apple Consultants Network
  • ARN - Australian ICT Awards 2017 - Best Partner Performance Initiative[43]
  • Aruba Networks, an HPE Company - NZ Country Partner of the Year 2017
  • Canalys - APAC Channel Partner of the Year 2013[44]
  • Canon - Oceania Supplier of the Year 2014[45]
  • Point Check Point Software - Silver Partner
  • Cisco - Gold Partner, CISCO ANZ Innovation Partner of the Year 2017, New Zealand Partner of the Year 2016, Managed Services Partner of the Year 2016[46][47]
  • Citrix - Gold Solution Advisor, CSP
  • CRN - MVP 2015, 2016,[48] Fast 50 - Icon Award 2016[49]
  • Commvault - Platinum Partner
  • Dell - PartnerDirect Premier, Dell’s Global Solution Win of the Year - Internet of Things 2016[50][51]
  • EMC - Silver Partner, Emerging Service Provider of the Year, Core Technology Partner of the Year, New Zealand Premier Partner of the Year,[52][53] Solution Partner of the Year 2016
  • FireEye - Alliance Partner of the Year 2015[54]
  • Hewlett Packard Enterprise - Platinum Partner, ESSN Data Centre Platinum Partner in Australia,[55] HP Enterprise - Storage Partner of the Year: 2015-16
  • HP Inc - Platinum Partner, Partner of Year 2015, HP Printer Partner of the Year[56]
  • Hitachi Data Systems - Gold Partner, ANZ Partner of the Year 2015[57]
  • IBM - Silver Partner
  • Interactive Intelligence - APAC Partner of the Year, Newcomer of the Year, Largest CaaS Deal of the Year[58]
  • Intel Security/McAfee - Managed Services Provider of the Year ANZ 2016, Managed Services Provider Partner for APAC 2016[59]
  • Lenovo - Premier Diamond Partner, ANZ Partner of the Year 2017[60]
  • Microsoft - Gold Partner, Microsoft Country Partner (NZ) of the Year 2016,[61] CRM Partner of the Year, Platinum Partner - Cloud Services, Cloud Platform – Azure Partner of the Year 2016, Collaboration and Content Partner of the Year 2016[62]
  • Mimecast - Technical Partner of the Year 2017[63]
  • Mulesoft - New Partner of the Year 2016[64]
  • Netapp - Gold Partner[65]
  • Nimble Storage - Gold Partner
  • NZ Reseller News - NZ ICT Industry Awards 2017 - Large Market Partner of the Year 2017[66]
  • Oracle Platinum Partner[67]
  • Palo Alto Networks - Gold Partner
  • Riverbed Technology - Premier Partner
  • Samsung - Platinum Partner[68]
  • SAP - Certified Hosting Partner, Certified Application Management Services Partner
  • Sitecore - Sitecore Awards 2016 - Marketing Agility Award[69]
  • Sophos - Platinum Partner, MSP Partner
  • Symantec - Gold Partner, Managed Services Provider of the Year ANZ 2015,[70] ExSP Partner of the Year ANZ, SMB Market Specialist Partner of the Year ANZ
  • Trend Micro - ANZ Partner of the Year 2014, AffinityOne Partner
  • Veeam Software - Platinum Partner ANZ, ANZ ProPartner of the Year, Veeam Partner of the Year 2015[71]
  • Veritas Technologies - NZ Partner of the Year 2017,[72] Pacific Service Provider Partner of the year, 2016[73]
  • VMware - Premier Solution Provider, Premier Service Provider, Partner of the Year 2012[74]
  • Uptime Institute - Management and Operational Stamp of Approval: Orbit and Kapua datacentres, New Zealand[75]
  • Zerto - Gold Partner[76]

Further reading

"Datacom Group Company Website".

"50 Years of Datacom - a complete timeline (PDF)" (PDF).

"Datacom 2017 Annual Review".

References

  1. ↑ "datacomgroup.net: Datacom Reports Revenue Growth on New Strategy and Investment". 2018.
  2. ↑ "datacomgroup.net: Datacom Reports Revenue Growth on New Strategy and Investment". 2018.
  3. ↑ "NZ Company List". NZ Company list. 2015.
  4. ↑ "datacomgroup.net: Datacom Reports Revenue Growth on New Strategy and Investment". 2018.
  5. ↑ "datacomgroup.net: Datacom Reports Revenue Growth on New Strategy and Investment". 2018.
  6. ↑ "HOLDSWORTH, John, The NBR Rich List". National Business Review. 2015.
  7. ↑ "NZ Post sells Datacom stake to Cullen Fund". Stuff.co.nz. 2012.
  8. ↑ "Holdsworth hands over Datacom reins". Stuff.co.nz. 2012.
  9. ↑ "Datacom Group Leadership Appointments and New Organisational Structure". 2018.
  10. ↑ "Paul Hargreaves Bio". NZ Hi-Tech Awards. 2015.
  11. ↑ "Datacom: Low Profile High Flier". The New Zealand Herald. 2011.
  12. 1 2 "Datacom History". Datacom. 31 March 2014.
  13. ↑ "Datacom History". Datacom. 31 March 2014.
  14. ↑ "Datacom buys GlobalCenter building". ITNews. 2005.
  15. ↑ "Datacom, NetOptions merge for further growth". ITNews. 2005.
  16. ↑ "Datacom Australia Acquires Hansen Professional Services". Datacentres.com. 2007.
  17. ↑ "Datacom Ranked Among Most Trusted Cloud Providers in Australia". arnnet.com.au. 2012.
  18. ↑ "Datacom opens $3m KL office". Stuff.co.nz. 2009.
  19. ↑ "PM salutes new data centre". IT Brief NZ. 2009.
  20. ↑ "Australia's cyber talent shortage". InnovationsAus.com (in Australia). Retrieved 2017-09-12.
  21. ↑ "Inside Datacom's Kapua datacentre". Computerworld. 27 May 2013.
  22. ↑ "Datacom to offer SAP applications in the cloud". Datacom. 31 March 2014.
  23. ↑ "Exclusive: Understanding Datacom's Xcite'ment". CRN Australia. Retrieved 2017-09-12.
  24. ↑ "Datacom further strengthens its Local Government Solutions capability with the acquisition of Origen". Datacom. 31 March 2014.
  25. ↑ "Datacom co-founder Paul Hargreaves dies". Stuff.co.nz. August 15, 2014.
  26. ↑ O'Neill, Rob. "Datacom takes 20 percent stake in Australia's SmartWard | ZDNet". ZDNet. Retrieved 2017-09-12.
  27. ↑ "Datacom and Zespri deliver a world first in public cloud". The National Business Review. November 13, 2014.
  28. ↑ "Cloud solutions dominate 2013 Microsoft NZ Partner Awards". Scoop.co.nz. 2014.
  29. ↑ "Datacom wins $242 million tech contract with Department of Health". The Australian Financial Review. 1 April 2015.
  30. ↑ "Datacom one of world's first Amazon MSPs". CRN Australia. 2 July 2015.
  31. ↑ "Microsoft adds Datacom, DiData and more to cloud program". CRN Australia. 17 November 2015.
  32. ↑ Palmer, Daniel (2016-04-08). "New Datacom office in Victoria to create 100 jobs | Delimiter". Delimiter. Retrieved 2017-09-12.
  33. ↑ "Datacom is first to bring HoloLens to Australia". CRN Australia. Retrieved 2017-09-12.
  34. ↑ "WA Govt goes with Datacom following $3 billion ICT tender". ARN. Retrieved 2017-09-12.
  35. ↑ "Datacom delivers to take out mega WA Govt ICT deal". ARN. Retrieved 2017-09-12.
  36. ↑ "Datacom races ahead with managed services Toyota Australia contract". ARN. Retrieved 2017-09-12.
  37. ↑ Gibson, Anne (2017-05-24). "NZ's biggest corporate relocation: Datacom shift under way". NZ Herald. ISSN 1170-0777. Retrieved 2017-09-11.
  38. ↑ "Datacom takes Oz Minerals to SAP HANA on Amazon Web Services". CRN Australia. Retrieved 2017-09-12.
  39. ↑ "Datacom Chairman announces Greg Davidson as successor to Datacom Group CEO, Jonathan Ladd". 2017.
  40. ↑ "Datacom Group Leadership Appointments and New Organisational Structure". 2018.
  41. ↑ "Datacom Reports Revenue Growth on New Strategy and Investment". 2018.
  42. ↑ "Datacom one of world's first Amazon MSPs". CRN Australia. Retrieved 2017-09-12.
  43. ↑ "ARN ICT Industry Awards 2017 - And the winners are…". ARN. Retrieved 2017-09-20.
  44. ↑ "Candefero Channel Partner of the Year Awards | Canalys". www.canalys.com. Retrieved 2017-09-12.
  45. ↑ "Tech partnership enhanced as Canon Oceania honours Datacom NZ". New Zealand Reseller News. Retrieved 2017-09-12.
  46. ↑ "Datacom shines on both sides of the Tasman as Cisco honours key partners". New Zealand Reseller News. Retrieved 2017-09-12.
  47. ↑ "Cisco Live 2016: Top A/NZ partners share the glory". ARN. Retrieved 2017-09-12.
  48. ↑ "Meet the CRN MVPs: Datacom Australia". CRN Australia. Retrieved 2017-09-12.
  49. ↑ "The Missing Link Security, EFEX and Araza top 2016 CRN Fast50". CRN Australia. Retrieved 2017-09-12.
  50. ↑ "Datacom Case Study - Santos". www.datacom.com.au.
  51. ↑ "How Datacom transformed Santos' data through Cisco". ARN. Retrieved 2017-09-12.
  52. ↑ "NZ presence felt as Datacom hat-trick dominates EMC partners awards". New Zealand Reseller News. Retrieved 2017-09-12.
  53. ↑ "EMC names top A/NZ partners". ARN. Retrieved 2017-09-12.
  54. ↑ "Datacom, Optus win FireEye partner awards". CRN Australia. Retrieved 2017-09-12.
  55. ↑ "HP honours top performing Kiwi partners". New Zealand Reseller News. Retrieved 2017-09-12.
  56. ↑ "Magnificent Seven as top performing Kiwi partners win big at HP Partner Awards". New Zealand Reseller News. Retrieved 2017-09-12.
  57. ↑ "Datacom wins Hitachi Data Systems' partner of the year". CRN Australia. Retrieved 2017-09-12.
  58. ↑ "Datacom becomes Elite Interactive Intelligence partner". ARN. Retrieved 2017-09-12.
  59. ↑ "Datacom wins big at Intel Security awards". CRN Australia. Retrieved 2017-09-12.
  60. ↑ "Lenovo honours top performing A/NZ partners". ARN. Retrieved 2017-09-11.
  61. ↑ "Datacom recognised as 2016 Microsoft Country Partner of the Year for New Zealand". www.datacom.co.nz.
  62. ↑ "Microsoft NZ announces 2016 Partner Awards winners - New Zealand News Centre". New Zealand News Centre. 2016-04-01. Retrieved 2017-09-12.
  63. ↑ "Dimension Data, Missing Link, Datacom and Brennan IT named as Mimecast's top Australian partners". CRN Australia. Retrieved 2017-09-20.
  64. ↑ "Datacom named Mulesoft new partner of the year". ARN. Retrieved 2017-09-12.
  65. ↑ "Datacom promoted to NetApp gold partner". ARN. Retrieved 2017-09-12.
  66. ↑ https://www.reseller.co.nz/article/628494/reseller-news-ict-industry-awards-2017-winners/
  67. ↑ "About our partners - Oracle".
  68. ↑ "About our Partners - Samsung". www.datacomgroup.net.
  69. ↑ "Sitecore Announces Winners Of The Sitecore Experience Awards For 2016 - B&T". B&T. 2017-03-08. Retrieved 2017-09-12.
  70. ↑ "Datacom wins big at Symantec partner awards". New Zealand Reseller News. Retrieved 2017-09-12.
  71. ↑ "Datacom named Veeam partner of the year". CRN Australia. Retrieved 2017-09-12.
  72. ↑ "Datacom takes home NZ honours as Veritas awards top performing partners". New Zealand Reseller News. Retrieved 2017-09-11.
  73. ↑ "Top-performing partners light up Veritas awards night". ARN. Retrieved 2017-09-12.
  74. ↑ "Press Release: Datacom named VMware ANZ Partner of the year". prwire.com.au. Retrieved 2017-09-12.
  75. ↑ "Datacom among best in the world". Stuff. Retrieved 2017-09-12.
  76. ↑ "Datacom plays key role as Zerto records 300 per cent trans-Tasman growth". New Zealand Reseller News. Retrieved 2017-09-12.
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