ComfortDelGro

Bus & Rail

SBS Transit Wright Eclipse Gemini bodied Volvo B9TLin November 2017

ComfortDelGro owns 75% of SBS Transit, which is listed separately on the Singapore Exchange. SBS Transit is a leading bus and rail operator in Singapore. Every day, it carries more than three million passengers on its extensive bus and rail network.^[1]

SBS Transit operates about 250 bus services with a fleet of more than 3,200 buses. The buses serve 17 interchanges and more than 3,500 bus stops island-wide. Additionally, SBS Transit operates the North East line, which is the world's first fully automated, underground heavy rail system that connects Punggol to HarbourFront, as well as the Sengkang and Punggol LRT line.

SBS Transit also operates the Downtown line. It is 42 km long with 34 stations, making it the longest underground line in Singapore. The first stage of the Downtown line commenced passenger service on 22 December 2013. The second and third stages were ready for passenger service on 27 December 2015 and 21 October 2017 respectively.

ComfortDelGro Bus, as a private-bus charter subsidiary, is the largest private land-transport company in Singapore, which offers a wide range of bus charter services, including employee and school bus services. It also offers overland bus services to West Malaysia, and operates premium bus services, complementing those offered by SBS Transit.^[4][5]

Taxi

Citycab Hyundai Ioniq Hybrid taxicab in November 2017

Comfort and CityCab, both taxi companies belonging to ComfortDelGro Corporation, are the largest players in Singapore's taxi industry with a combined fleet of 16,600 taxis.^[1] The ComfortDelGro taxi booking system wirelessly connects the taxis using the General Packet Radio Service (GPRS) technology via the in-vehicle Mobile Data Terminals (MDTs). Today, its Customer Contact Centre caters to over 32 million taxi bookings annually.^[6] Comfort and CityCab also operate ComfortDleGro LimoCabs and MaxiCabs in its fleet.^[7]

CityCab was formed in 1995 from the merger of SABS (Singapore Airport Bus Services), SBS Taxi and Singapore Commuters.^[8]

Automotive Engineering

Besides servicing private cars through its SPARK Car Care business, ComfortDelGro Engineering provides accident repair for most of ComfortDelGro’s taxi fleet, as well as vehicle fleets for ComfortDelGro Bus and ComfortDelGro Rent-A-Car. Its diesel sale department’s 17 diesel kiosks provide diesel at subsidised rate to ComfortDelGro’s 16,600-strong taxi fleet islandwide.

Its vehicle construction unit custom-builds vehicles for passenger transportation as well as for special function for both local and regional customers. It also provides modifications, retrofitting and refurbishment to existing vehicles. ComfortDelGro Engineering is also the authorised distributor for Volvo Buses in Singapore.^[9]

Inspection & Testing Services

VICOM is offering testing and inspection services to a wide spectrum of industries such as automotive, petrochemical, aerospace, manufacturing, building, construction, marine and gas.^[10]

Driving Centre

ComfortDelGro Driving Centre is a partnership with Chofu Driving School of Japan. The Centre provides driving instruction for motorcars, motorcycles, bus and taxi vocational licences as well as corporate training.^[1][11]

Car Rental

ComfortDelGro Rent-A-Car operates as a car-rental and leasing-service provider in Singapore with a fleet of more than 1,100 vehicles.^[1][12]

Insurance Broking Service

ComfortDelGro Insurance Brokers is an associate company of the Group, and its principal activities relate to risk protection and transfer solutions through the disciplines of insurance broking, employee benefits consulting, risk management operations, claims and loss management and customised solutions. It proposes and implements solutions involving a blend of traditional insurance products, alternative risk financing instruments and methods to help the Group mitigate any risks faced in an increasingly complex environment.^[13]

Outdoor Advertising

Moove Media advertising on a Comfort Hyundai i40 taxicab

Moove Media is the advertising arm of ComfortDelGro and has been in operations since 2005 through the merger of Comfort Ads and SBS Transit Advertising.

In Singapore, Moove Media offers an integrated outdoor advertisement platform on buses (SBS Transit and ComfortDelGro) and Bus interchanges, rail (North East Line, Downtown Line, Sengkang and Punggol LRT line) and taxis (Comfort and CityCab), reaching commuters island-wide.

Since 2011, Moove Media offers the same outdoor advertising services in Sydney and Melbourne, Australia.^[14]

China

In China, the Group operates and manages an inter-city bus station, Tianhe Bus Station, in Guangzhou. Hengyang's CityCab Bus Services, in which the Group owns a 25% stake, operates 88 buses.

ComfortDelGro also operates taxi services in nine cities - Beijing, Shanghai, Shenyang, Chengdu, Hengyang, Suzhou, Nanning, Nanjing and Jilin City with a total fleet of about 10,650 vehicles.^[1][15]

United Kingdom

Metroline Wright Eclipse Gemini 2 bodied Volvo B9TL on London Buses route 134

In March 2000, DelGro Corporation purchased the Metroline bus company in London.^[18] As of December 2012 it operated 1,200 buses.^[1] In June 2013 a further 494 buses were added to Metroline with the purchase of five depots located in North and West London from First London.^[19] Metroline also operates Westbus, which has a fleet of 36 quality coaches undertaking tourist and general coach work. Westbus is based in Hounslow, London.

Under Transport for London (TfL)'s gross-cost model, operators like Metroline tender for routes and operate them as contractors. The Mayor of London decides on the level of fares as well as the concessions for certain passengers. All fare revenue goes to TfL. Fare revenue is allocated to operators on a mileage basis and meeting performance targets set on contract.

ComfortDelGro also owns the Scottish Citylink express coach business in Scotland. In September 2005 ComfortDelGro entered into a joint venture with Stagecoach that combined Scottish Citylink with Stagecoach's Megabus operation in Scotland.^[20]

In May 2006, the Group acquired Onward Travel, a private car-hire business in Edinburgh, Scotland. It operates an exclusive airport taxi rank concession from Edinburgh Airport. In March 2007, the Group acquired another licensed-taxi and private-hire company in Birmingham. The company has since been renamed Computer Cab (Birmingham) Ltd.^[21]

In June 2015, ComfortDelGro was shortlisted to bid for the London Overground railway concession but lost out to Arriva Rail London.^[22][23] In February 2018 the NAT Group in South Wales was purchased with 117 buses.^[24][25][26]

Ireland

In Ireland ComfortDelGro operates the Irish Citylink ComfortDelGro, an inter-city coach services with over 20 coaches in Dublin, Galway, Clifden and Cork.^[1][31]

Australia

Hillsbus Bustech CDi in Sydney in July 2013

ComfortDelGro Australia is ComfortDelGro's Australian subsidiary, and operates Hillsbus, Hunter Valley Buses, Blue Mountains Transit, Qcity Transit, Transborder Express, CDC Geelong, CDC Ballarat, CDC Melbourne and Tullamarine Bus Lines. The subsidiary started out in 2005 as a joint venture between ComfortDelGro (51%) and Australian taxi company Cabcharge (49%) known as ComfortDelGro Cabcharge (CDC), to purchase Westbus and Hillsbus in Sydney and Hunter Valley Buses from National Express.^[32]

In August 2006 ComfortDelGro Cabcharge expanded purchasing the Western Sydney services of Baxter's Bus Lines followed in August 2007 by Morisett Bus Service, Sugar Valley Coachlines and Toronto Bus Service.^[33][34]

In November 2008 Kefford Corporation in Victoria was purchased^[35] followed in September 2012 by Queanbeyan based Deane's Buslines and Transborder Express,^[36][37] the Melbourne bus services of Driver Group in July 2013^[38] and the Blue Mountains Bus Company in August 2014.^[39] In February 2017, ComfortDelGro purchased Cabcharge's shares in the business with it rebranded ComfortDelGro Australia.^[40][41]

In 2018, ComfortDelGro further acquired Tullamarine Bus Lines,^[42] National Patient Transport, Coastal Liner and Forest Coach Lines.^[43][44][45]

Swan Taxis

Additionally, Swan Taxis based in Perth became wholly owned by ComfortDelGro in 2010.

Vietnam

In Vietnam, a fleet of over 380 taxis are operated by Vietnam Taxi (Vinataxi) in Ho Chi Minh City. Another joint venture with former state-owned enterprise Saigon General Service Corporation (Savico) for the establishment of ComfortDelGro Savico Taxi operates over 220 taxis, a call centre, as well as a workshop which repairs and maintains the taxi fleet.^[46]

Malaysia

In Malaysia, ComfortDelGro offers car-leasing and rental services through CityLimo Leasing (M) Sdn Bhd. The Group currently operates about 230 vehicles in the Capital.^[47] In addition to leasing, the Company also provides a round-the-clock islandwide mobile back-up service that offers assistance to customers in the event of an emergency.