Service NSW
Service NSW is a statutory agency within the Department of Customer Service that provides online, phone and in-person ways to complete over 800 "transactions" (tasks) across the whole of the New South Wales Government.[1] Service NSW is led by its Chief Executive Officer, who is overseen by the Minister for Customer Service.
 | |
| Agency overview | |
|---|---|
| Preceding agency |
|
| Jurisdiction | New South Wales |
| Headquarters | Sydney, Australia |
| Minister responsible | |
| Agency executive |
|
| Parent department | Department of Customer Service |
| Website | service |
History
Development of Service NSW commenced in July 2012, with the appointment of Michael Pratt as Customer Service Commissioner. Over the next year, organisational structure and business processes were developed, and executive team and staff were recruited. The organisation was officially created as a separate agency on 18 March 2013. In April 2013, a "concept store" was opened for testing. In July 2013, its website and a round-the-clock telephone service were launched, and its inaugural Kiama service centre was opened.[2]
Service NSW offices replaced Roads and Maritime Services offices in New South Wales. They provide additional services in multiple locations that were previously only available in the Sydney CBD and at certain regional locations.
References
- "Service NSW". www.service.nsw.gov.au.
- "Service NSW Annual Report 2012-13" (PDF). 12 December 2016. Retrieved 9 December 2017.
- "Service NSW CEO snapped up by Suncorp | The Mandarin". The Mandarin. 17 August 2017. Retrieved 9 December 2017.
- "Feds poach NSW commissioning boss for new Infrastructure and Project Financing Agency | The Mandarin". The Mandarin. 24 November 2017. Retrieved 9 December 2017.
