Microsoft Kaizala

Microsoft Kaizala was started off as a product under Microsoft Garage and was later fully integrated as a standalone product/Office 365.[12] Corporate Vice President Rajiv Kumar, conceived the idea of the product for mobile phone users who are on the go, and rely on their phones to do much of their work. For over a year, he engaged himself with customers across the world to elicit their views on its functionality and obtained feedback. As chat applications and plugging-in of consumer technologies in organisations work-flows began taking primacy over other modes of communication, the infusion of points obtained from the feedback became central to the making of Kaizala. The Microsoft Office team in India learned through multiple interactions with focus groups and personal interviews that most businesses and individuals were not just mobile-first, but even mobile-only. They indeed wanted better mobile apps for their phones to perform three key functions – create content on the fly, manage contacts in a phone-based customer relationship management system, and have a shared, secure mobile environment for teams to collaborate.

Celebrating the first anniversary release of Kaizala through Microsoft Garage, CEO Satya Nadella announced the product in preview in the “Future Decoded”, an event focussed on India.[13]In fact, Kaizala was launched as a Garage project on 22 Feb 2016. Andhra Pradesh government has begun using it by April 2016 for group communication among its officials during large-scale events.[14] Kaizala was first used to effectively manage and coordinate a festival attended by 20 million people. This became an inspiration for many. The use of Kaizala and the seamless flow of information has inspired many government departments in India to take notice and use Kaizala. This led to many other organisations in the country too began using it. [15]

With the growing digital payment culture in India, Microsoft introduced digital payments services in its social network app Kaizala.[16] Payment integration would enable users to quickly send or receive money without leaving the app.[17] Kaizala has seen a strong uptake across banking and financial services to help customers connect and collaborate. By integrating the payment of both organisations’ mobile payment infrastructure services of Yes Bank and MobiKwik users may swiftly send or receive money. Microsoft Kaizala users will have the option to make P2P payments in one to one and group chat conversations via the MobiKwik wallet and via Yes Bank’s Unified Payment Interface (UPI) integration.[18] [19] [20]

Kaizala's ease of set up and actionable features has helped GrabOn better communicate with the users and maintain pleasant customer relations.[21]Kaizala expanded its operations in South Africa as part of enabling businesses to embrace the fourth industrial revolution and digitally transform their operations.[22][23]

Microsoft Kaizala connects users with their employees, irrespective of their physical locations, helps collect data even from large groups, assimilate insights and generate automated reports. For ease in workplace coordination, task monitoring, assigning of jobs, performance tracking and scheduling of meetings could be handled through the App. Custom “actions” could be built based on business needs through open API systems.

• Workflow management
• Message broadcasts
• Surveys and polls
• Integration with third-party applications
• Extensibility through REST APIs
• Job and task assignments
• Reports for visualising productivity trends and performance
• Power BI-based dashboard
• Controlled access and security features
• Quick on-boarding and group management

Microsoft Kaizala will be integrated with its Teams collaboration platform in the next 12 to 18 months, according to Microsoft’s blog post. This integration is part of a larger plan to appeal to the “first-line workers” like retail, healthcare and service employees. Having a Microsoft account is not mandatory for users to access Kaizala. They can directly sign up with their phone number. Experts feel that the “open directory” approach has made it easy even for temporary employees and contractors to access the service. Kaizala’s future roadmap features are likely to be launched in a few months. They include support for languages like Arabic and Hebrew which have right-to-left scripts, Azure Active Directory sync within Kaizala, email invites for new users, and the ability to assign dedicated admins to manage Kaizala policies.[24] Microsoft in its blog post on April 4, 2019 said that the capabilities of Kaizala would complement the robust communication and collaboration features of Microsoft Teams, the hub for teamwork in Microsoft 365.[25]

• Comparison of instant messaging clients
• Internet privacy
• Secure instant messaging

• Official website
• Microsoft Kaizala for Web