TTEC

TTEC
Formerly
 TeleTech Holdings, Inc.
Public
Traded as NASDAQ: TTEC
S&P 600 Component
Industry Business process outsourcing, Offshore outsourcing
Founded 1982
Headquarters Englewood, Colorado, United States
Number of locations
 19 countries
Area served
 Multi-national
Key people
 Kenneth D. Tuchman (CEO)
Revenue Increase 1.29 billion USD[1] (2014)
Website http://ttec.com

TTEC (formerly TeleTech Holdings)[2] is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982.[3] As of early 2017, TeleTech had 48,000 employees, operating in 19 countries.[4]

History

A production floor in the Philippines

The company was founded in 1982 by Kenneth D. Tuchman, who is the company's chairman and CEO.[5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]

In 2010, acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7]

In 2018, TeleTech announces name change to TTEC.[8]

Acquisitions

  • Atelka (2016)[9]
  • Connextions (2017)[10]
  • eLoyalty Corporation (integrated contact services business unit, 2011)[11]
  • Guidon Performance Solutions (2012)[12]
  • iKnowtion (2012)[13]
  • Revana Digital (formerly WebMetro, 2013)[14]
  • rogenSi (2014)[15]
  • Sofica (2014)[3]
  • Technology Solutions Group, Inc. (2013)[16]
  • Motif India infotech

References

  1. ↑ "TeleTech - Summary Q4 2014" (PDF). TeleTech. Retrieved March 19, 2015.
  2. ↑ "SEC Filing". Retrieved January 9, 2018.
  3. 1 2 "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  4. ↑ http://www.prnewswire.com/news-releases/humanify-customer-engagement-as-a-service-now-available-from-teletech-300476583.html
  5. ↑ TeleTech, "TeleTech History", "TeleTech", 2012-08027
  6. ↑ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  7. ↑ StreetInsider.com. Retrieved 2012-08-27
  8. ↑ "TeleTech Holdings - now TTEC - rings closing bell". NASDAQ. Retrieved 9 January 2018.
  9. ↑ NearShore Americas
  10. ↑ Denver Business Journal
  11. ↑ Tech News TMCnet.com Retrieved 2012-08-27
  12. ↑ Denver Business Journal. Retrieved 2013-02-06
  13. ↑ ModernHealthCare.com. Retrieved 2012-08-27
  14. ↑ "TeleTech Completes Acquisition of Digital Acquisition Marketing Firm WebMetro". Retrieved August 12, 2013.
  15. ↑ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  16. ↑ NASDAQ. Retrieved 2013-02-06
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