Service 4.0

Service 4.0 is a collective term for technologies and concepts of service and support function organizations, based on new disruptive technological concepts (big data, mobility), the Internet of Things and the Internet of Services. It is a similar concept to industry 4.0, applied to value chain. The proponents of Service 4.0 claim that it is a major opportunity for service companies to make a leap forward in terms of efficiency and effectiveness, and an opportunity for service users to discover and benefit from new features, impossible to be delivered before this disruption.^[1]

There is not much literature about Service 4.0.

Definition of service

In economics, a service is an intangible commodity, an economic activity where the buyer does not generally, except by exclusive contract, obtain exclusive ownership of the thing purchased.

According to the North American Standard Industry Classification System and the International Standard Industrial Classification of All Economic Activities ^[2] there are two major sectors in the economy: the goods-producing sector and the service-producing sector. The goods-producing sector includes agriculture, forestry, and fishing; mining; construction; and manufacturing. The service-producing sector includes the divisions of (1) transportation, communications, and utilities; (2) wholesale trade; (3) retail trade; (4) finance, insurance, and real estate; (5) public administration; and (6) services. This sixth group—the services division—includes a number of industries.

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