Salmat

Salmat
Publicly listed company
Traded as
Industry Internet marketing
Founded 1979 (1979) in Sydney, Australia
Founders Phil Salter
Peter Mattick
Headquarters Sydney, Australia
Area served
 Australia
Asia
Key people
 Phil Salter (Founder)[1]
Peter Mattick (Co-Founder)[1]
Rebecca Lowde (CEO)[2]
Services Multichannel marketing
Revenue Rise AU$ 452.8 million[3]
Number of employees
 4,000+
Divisions Targeted Media Solutions
Local Direct Network
Lasoo
Website salmat.com.au

Salmat is an Australian ASX listed company, which was founded by Phil Salter and Peter Mattick in 1979.[1] with headquarters in Sydney, Australia. The company provides multichannel marketing for Australian companies such as Woolworths Limited, Target Australia, Telstra and the Government of Australia. Salmat has over 4,000 employees throughout Australia, New Zealand and Asia.

Currently the company provides marketing services such as digital catalogues, competitions, loyalty programs, customer contact solutions, speech voice biometrics, learning and development expertise and other business to consumer platforms. The company also operates the "Do Not Call Register".

History

Salmat was founded in 1979 in Sydney, Australia by Peter Mattick and Phil Salter as a catalogue distribution company. In 1984, the company received a capital injection from News Limited, which acquired 49% of the company for $5 million after a bidding war with rival newspaper publishers Fairfax. The founders regained full control of the company again in 1998 when they bought back News Limited's stake.[4]

In 2000, the company's revenues reached over $200 millions, in 2004 it passed $400 millions and passed $800 million in 2008. Driving Salmat's growth was its public listing on the ASX on 2 December 2002. Following the public listing, the company made a series of acquisitions, including SalesForce Australia for $64million on 6 December 2004, the NSW printing service on 7 March 2005, VeCommerce on 27 July 2006 for $28.7 million, Dialect Interactive on 5 December 2006 for $6 million. The New Zealand targeted media operations Deltarg was sold to New Zealand Post for $1 million as the two organisation established a joint venture call Reach Media.[5] Salmat acquired its largest rival SPA from Kodak Australia for $318 million on 18 July, 2007. The HPA acquisition was accompanied by a captual raising that diluted the founders' stake in Salmat from 60% to 40%.

In 2012, the company changed strategic direction and shifted from a multichannel to an omni-channel communication company.[6]

In early 2014, Craig Dower was appointed the company's CEO.[2][7]

In September 2014, the company was awarded the contract to operate the "Do Not Call Register" on behalf of the Australian Communications and Media Authority.[8]

Awards and recognition

The company, its entities and staff have won a number of industry awards over the years. Salmat’s ATO Technical Help Desk won the 2014 Auscontact Victorian Contact Centre of the Year (31-80 FTE) and Salmat MicroSourcing (MicroSourcing Philippines) was named the Best Non-Voice Excellence Company of the Year in the International ICT Awards Philippines 2014. The previous year, Salmat’s digital catalogue and shopping website, Lasoo, won the Best Aggregation Channel at the Online Retail Industry Awards (ORIA) 2013. In New Zealand, MSD and Salmat VeCommerce won the 2009 Telecommunications Users Association of New Zealand (TUANZ) Award for the introduction of the Salmat VeCommerceVeConnect and VeSecure solutions in MSD’s Work and Income contact centre. Salmat has also won the Work Safety Award from the Government of Western Australia.

Controversies

On 7 December 2016, the company inadvertently sent out over 2,000 VCE scores to high school students 5 days before the scheduled release on 12 December.[9]

See also

References

  1. 1 2 3 Bell, Nathan (9 January 2009). "Salmat founders call it a day". Intelligent Investor. Retrieved 15 October 2014.
  2. 1 2 Simpkins, Sarah (13 December 2017). "Salmat appoints new CEO". ProPrint. Retrieved 13 December 2017.
  3. ↑ "2014 Salmat Financial Report" (PDF). Salmat. 30 June 2014. Retrieved 15 October 2014.
  4. ↑ "An Overnight 30-year Success". Australian Institute of Management. 1 July 2009. Retrieved 15 October 2014.
  5. ↑ "New Zealand Post and Salmat Apply for Clearance to Form Joint Venture". Commerce Commission New Zealand. 9 August 2007. Retrieved 15 October 2014.
  6. ↑ Kruger, Colin (28 August 2012). "Salmat changing the few for the all". Sydney Morning Harald. Retrieved 15 October 2014.
  7. ↑ Heffernan, Madeleine (24 July 2014). "Junk mail company Salmat upbeat on plan to add digital to 'old media'". The Sydney Morning Harald. Retrieved 15 October 2014.
  8. ↑ "Salmat Digital awarded Do Not Call Register contract". ACMA. 22 September 2014. Retrieved 15 October 2014.
  9. ↑ "VCE bodies branded 'incompetent' after fresh blunder". The Age. 9 December 2016. Retrieved 9 December 2016.
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