PlumChoice
| Privately held company | |
| Industry | Software Delivery Platform, Technical Support, Help Desk, Customer Service, |
| Founded | 2001 |
| Headquarters | Lowell, MA, United States |
Key people |
David Shimoni (President and CEO) |
Number of employees | 650 |
| Website | www.plumchoice.com |
PlumChoice is a privately held corporation with headquarters located in Lowell, Massachusetts. The company provides remote technical services and support to various telecommunications, ISP, OEM, cable, retail and e-tail companies in the United States. PlumChoice uses its patented SAFElink platform[1] to deliver service, covering devices such as personal computers and laptops, Macintosh computers, network equipment, software, printers, peripherals, MP3 players, digital cameras, and smartphones.
History
PlumChoice started in CEO and Founder Ted Werth’s basement in 2001.[2]
In January 2006, the company moved to an office location in Bedford, Massachusetts.[2] Shortly after, PlumChoice and Firedog finalized their service contract,[3] and PlumChoice began operating its first call center in April of that year.
In April 2007, PlumChoice moved office locations to Billerica, Massachusetts.
In 2009, Edison Ventures announced it was investing $2.8 million in PlumChoice to help “grow the company’s markets, expand sales, and support marketing, business operations, and product development”.[4]
In October 2009, PlumChoice opened its second location in Scarborough, Maine.[5]
In September 2011, PlumChoice announced a partnership with N.E.W. and Asurion that will bring customer help services to NEWAsurion's existing warranty, insurance, and product offerings. PlumChoice's Americas president and COO Fred King believes this new partnership will result in the ability for PlumChoice, Asurion, and N.E.W. to collectively "meet more than 95 percent of consumer and small business technology needs."[6]
In October 2012, PlumChoice moved office locations to CrossPoint Towers in Lowell, Massachusetts.[7]
In 2012, PlumChoice introduced technical support services for Internet of Things (ioT), mitigating support costs with installation and configuration assistance for smart solutions.
In 2016, PlumChoice introduced Chromatix Mobile.
In 2017, PlumChoice signed their 1 Millionth subscriber
In 2018, PlumChoice signed their 700,000 Cloud Services customer
Office Locations
PlumChoice corporate headquarters are located in Lowell, Massachusetts.