People's Choice Credit Union
| |
Credit union | |
Industry | Financial services |
Headquarters | Adelaide, South Australia |
Key people | John Cossons, Chair of Board of Directors, Steve Laidlaw, Chief Executive Officer[1] |
Products | Retail banking, Investment, Insurance, Financial Planning |
Members | 360,000 (2017) |
Number of employees | 1,050 (2017) |
Website | peopleschoicecu.com.au/ |
People's Choice Credit Union is one of Australia’s largest credit unions, offering loans, credit cards, transaction and savings accounts, financial advice and insurance.
With over 1,000 employees, $10.2 billion of funds under management and advice, 360,000 members, 40 branches and 4 advice centres and 2 work-sites, and a network of more than 3,000 rediATMs across Australia,[2] People’s Choice Credit Union offers an alternative to the ‘big four’. The national presence of People's Choice has been reflected in its ranking as one of South Australia's ten-largest businesses in InDaily's annual SA Business Index.[3]
Created through the merger of Australian Central Credit Union and Savings & Loans Credit Union in December 2009, People’s Choice Credit Union’s origins date back to 1949.[4]
People’s Choice Credit Union is involved socially and economically with its members and the wider Australian community. This involvement takes many forms, including:
- The People’s Choice Community Lottery, which has raised more than $17 million for thousands of not-for-profit organisations;
- Corporate social responsibility (CSR) partnerships with Cancer Council SA, The Big Issue, HeartKids and Life Without Barriers;
- Employee fundraising and volunteering, with more than $62,500 raised and 2,360 hours volunteered by hundreds of staff throughout 2015/16;
- Sponsorship of major community events, such as the Credit Union Christmas Pageant, the People’s Choice Classic as part of the Santos Tour Down Under and People’s Choice BASSINTHEGRASS [5]
- People's Choice Credit Union was Australia's first financial institution to become a White Ribbon Accredited Workplace to fight domestic and financial abuse.[6]
History
People's Choice Credit Union represents a series of credit unions that have merged since its 1949 origin, including the Northern Territory Credit Union.[7] In August 2009, it announced plans to merge with another credit union, Savings & Loans,[8] with the first post-merger branch opened in December 2010.[9]
On 27 June 2011, members of the credit union voted to change the name to People's Choice Credit Union.[10] This change was adopted on 18 July 2011.[11]
Awards
People’s Choice Credit Union has been recognised with numerous awards for its products and services, including:
- Customer satisfaction: Credit union of the year (Roy Morgan Customer Satisfaction Awards 2014,[12] 2016,[13] 2017[14]), outstanding customer satisfaction (Mozo People's Choice Award 2018[15]), excellent customer service (Mozo People's Choice Award 2018[16]), customer satisfaction for everyday banking (Mozo People's Choice Award 2018[17]).
- Service and trust: Highly trusted (Mozo People's Choice Awards 2017, 2018[18]), staff friendliness (Mozo People's Choice Awards 2017, 2018[19]) and most recommended (Mozo People's Choice Awards 2018[20]).
- First homebuyer support: Customer-owned institution of the year for first homebuyers in Victoria (CANSTAR 2017[21]), South Australia (CANSTAR 2013,[22] 2014,[23] 2016,[24] 2017[25]) and Northern Territory (CANSTAR 2013,[26] 2014 and 2017[27]).
- Home loans: Best home loan package (Mozo Expert's Choice Award 2018[28]).
- Personal loans: Personal Lender of the Year (Money Magazine/CANSTAR 2018[29][30]), best car loan (Mozo Expert's Choice Award 2015,[31] 2016,[32] 2017[33]).
- Deposits: Best value term deposit for long-term (Mozo Expert's Choice Awards 2015,[34] 2016[35]), medium-term (Mozo Expert's Choice Awards 2016[36]), best term deposit (Mozo Expert's Choice Awards 2018[37]), best savings account (Mozo People's Choice Awards 2015).
References
- ↑ https://www.peopleschoicecu.com.au/about-us/news-centre/2015/steve-laidlaw-appointed-peoples-choice-ceo/
- ↑ https://www.peopleschoicecu.com.au/about-us/our-story/
- ↑ "SA Business Index: The big 10, fastest mover, rising star and best new entrant - InDaily". InDaily. 2017-09-28. Retrieved 2018-05-30.
- ↑ "'Our story'". People's Choice Credit Union. Retrieved 27 October 2014.
- ↑ "'In the community'". People's Choice Credit Union. Retrieved 27 October 2014.
- ↑ "Nation's first White Ribbon Financial Institution - People's Choice Credit Union". www.peopleschoicecu.com.au. Retrieved 2017-11-24.
- ↑ "Merger brings $7.2m profit for Australian Central Credit Union". ABC News. 18 February 2002. Retrieved 16 November 2009.
- ↑ McDonald, Sarah (13 August 2009). "Savings & Loans, Australian Central Credit Union Plan to Merge". Bloomberg. Retrieved 16 November 2009.
- ↑ Emmerson, Russell (2010-12-07). "First branch of merged credit union". adelaidenow. Retrieved 2012-06-06.
- ↑ "People's Choice Credit Union - Members approve People's Choice Credit Union". Peopleschoicecu.com.au. 27 June 2011. Retrieved 27 December 2017.
- ↑ 15Jul2011 (2011-07-18). "People's Choice Credit Union - Launch of People's Choice Credit Union". Peopleschoicecu.com.au. Retrieved 2012-06-06.
- ↑ "Roy Morgan announces 2014 winners of Customer Satisfaction Awards". Roy Morgan. Retrieved 2018-05-30.
- ↑ "2016 Roy Morgan Customer Satisfaction Awards: Banking and Finance winners revealed". Roy Morgan. Retrieved 2018-05-30.
- ↑ "Roy Morgan announces winners of the 2017 Customer Satisfaction Awards". Roy Morgan. Retrieved 2018-05-30.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "People's Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-31.
- ↑ "First Home Buyers Award 2017 | Canstar". Canstar. Retrieved 2018-05-30.
- ↑ "Peoples Choice Home Loan achieves Canstar First Home Buyers Award". Canstar. 2007-11-13. Retrieved 2018-05-30.
- ↑ "Peoples Choice Home Loan achieves Canstar First Home Buyers Award". Canstar. 2007-11-13. Retrieved 2018-05-30.
- ↑ "CANSTAR First Home Buyer Award: the Winning Institutions | Canstar". Canstar. 2016-07-18. Retrieved 2018-05-30.
- ↑ "2017 First Home Buyer Award Winners | Canstar". Canstar. 2017-07-28. Retrieved 2018-05-30.
- ↑ "Peoples Choice Home Loan achieves Canstar First Home Buyers Award". Canstar. 2007-11-13. Retrieved 2018-05-30.
- ↑ "2017 First Home Buyer Award Winners | Canstar". Canstar. 2017-07-28. Retrieved 2018-05-30.
- ↑ "Mozo Experts Choice Awards 2018 | Australia's Best Home Loans | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ England, Cameron (2018-05-31). "People's Choice gets top accolade". The Advertiser. Published 2018-05-31.
- ↑ "Bank of the Year Awards 2018: bigger isn't always better - Money magazine". Money magazine. 2018-06-04. Retrieved 2018-06-06.
- ↑ "Best Personal Loans | Mozo Experts Choice Awards 2015 | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Best Personal Loans | Mozo Experts Choice Awards 2016 | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Best Personal Loans | Mozo Experts Choice Awards 2017 | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Mozo Experts Choice Awards 2015 | Top 3 Term Deposits | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Australia's Best Term Deposits | Mozo Experts Choice Awards 2016 | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Australia's Best Term Deposits | Mozo Experts Choice Awards 2016 | Mozo". mozo.com.au. Retrieved 2018-05-30.
- ↑ "Australia's Best Term Deposits | Mozo Experts Choice Awards 2018 | Mozo". mozo.com.au. Retrieved 2018-05-30.