Managed Mobility Services

Managed Mobility Services (MMS) is a term used by analysts and businesses to describe the outsourcing and managing services that many businesses provide.

Mobility Managed Services includes the IT and process management service needed for a company to acquire, provision and support smartphones, tablets and other field force devices. These services are designed to support devices for corporations are liable and provide a level of control to companies that support them by accessing corporate resources and information.

Managed Mobility Services has existed for some time, but organizations have increasingly shifted responsibility[1] for logistics and management as the environments have become more diverse and updates more frequent. Android fragmentation is sometimes cited as a driver of this growth as is the consumerization of IT, including the adoption of mobile devices by IT departments. This accumulation of influences has been referred to as "The 3 V's": Volume (the number of devices and users involved); Variety (policy changes in order to fit changing standards) and Volatility (high rates of change that could threaten the business).[2]

Included service categories

Gartner includes the following categories of services:

  • Sourcing and logistics management
  • Mobile service management
  • Device and system management
  • Application and collaboration management
  • Security and content management
  • Program and financial management

History

Gartner first officially produced research on MMS in 2011 with Critical Capabilities for Managed Mobility Services, 22 December 2011, G00225198 Analyst(s): Eric Goodness, Phillip Redman.[3][4]

Since then Gartner, Forrester Research, GigaOM[5][6] and other analyst organizations have published research on these services, each with slight variations on what services are included.

See also

References

  1. ↑ Robbie Westacott. "The Managed Mobility Services Market Could Reach $11.05 Billion by 2019 by Robbie Westacott". Enterprisemobilityexchange.com. Retrieved 2015-09-30.
  2. ↑ "What is 3Vs (volume, variety and velocity) ? - Definition from WhatIs.com". Whatis.techtarget.com. 2012-07-24. Retrieved 2015-09-30.
  3. ↑ Gartner Critical Capabilities for Managed Mobility Services
  4. ↑ Gartner Critical Capabilities for Managed Mobility Services PDF
  5. ↑ "Mobility Managed Services (MMS) - Gartner IT Glossary". Gartner.com. Retrieved 2015-09-30.
  6. ↑ GigaOM Blog on MMS
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