LASCAD

On 26 October 1992 the London Ambulance Service started to use a new computer-assisted dispatch (CAD) system, known as LASCAD.[1] Poorly designed and implemented, its introduction led to significant delays in the assigning of ambulances,[2] with anecdotal reports of 11-hour waits. Media reports at the time claimed that up to 30 people may have died as a result of the chaos, despite a lack of evidence. The then-chief executive, John Wilby, resigned shortly afterwards.[3] This failure is often cited in case studies of poor engineering management.[4]

References

  1. ↑ Nick Plant. "University of the West of England: ''LASCAD Case Study''". Cems.uwe.ac.uk. Archived from the original on 2012-08-01. Retrieved 2009-06-11.
  2. ↑ "Personal Computer World: Ambulances won't crash again". Pcw.co.uk. 12 June 1997. Archived from the original on 27 September 2007. Retrieved 2009-06-11.
  3. ↑ Department of the Official Report (Hansard), House of Commons, Westminster (28 October 1992). "House of Commons Hansard debates for 28th October 2002". Publications.parliament.uk. Retrieved 2009-06-11.
  4. ↑ Mike Dahlin. "Coping with complexity - Jerome H. Saltzer (MIT)" (PDF). Advice to systems researchers. Department of Computer Science, University of Texas at Austin. Retrieved 2010-12-02.

Further reading

  • Finkelstein, A.; Dowell, J. (1996). "A Comedy of Errors: the London Ambulance Service case study" (PDF). Proceedings of the 8th International Workshop on Software Specification & Design. IEEE CS Press: 2–4.
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