Iberostar Hotels & Resorts

Iberostar Group
Private
Industry Hospitality and Travel
Founded 1956
Headquarters Palma, Majorca, Spain
Key people
Miguel Fluxà Rosselló (owner and chairman)
Sabina Fluxà (CEO)
Products Hotels
Number of employees
+ 28,000
Website Iberostar Group
Iberostar Grand Hotel Paraiso from Ocean, Riviera Maya, Mexico
Iberostar Grand Hotel Paraiso from inside Resort, Riviera Maya, Mexico
Iberostar Grand Hotel Mencey, Santa Cruz de Tenerife, Spain

Iberostar Hotels & Resorts is a hotel chain based in specializing in 4 and 5-star hotels, owned by Iberostar Group. Iberostar Group has four areas of business: the hotel division, the core business of the company; the holiday club, called The Club; (the inbound tourism and travel brands Almundo.com, World to Meet (W2M) and Iberoservice; and the property business. The company's trademark is "first line" hotels (meaning directly on the beach), surrounded by gardens.

Iberostar Group is owned by Spanish billionaire Miguel Fluxà Rosselló, the third generation heir to a shoe-making business.[1]

Iberostar's head office is in Mallorca, Spain, and hotels that operate under their brand name are located in the continents of Europe, North America, Latin America,[2][3] and Africa.

The company temporarily closed the Rose Hall Beach Hotel (but not the adjoining Rose Hall Suites Hotel or Rose Hall Grand Hotel), one of its resorts in Jamaica.[4][5] It reopened in May 2010.

Travel Trade Gazette, a UK-based travel industry publication, named the company "Best Hotel Chain of the Year" in 2009.[6]

In April 2010, Iberostar announced that the actor Antonio Banderas would be the new face of a global campaign to promote the company's hotels and resorts.[7]

Iberostar has received negative press related to resorts in Mexico suspected of drugging tourists. There have been... "numerous reports from others who have told the Milwaukee Journal Sentinel they experienced sickness, blackouts and injuries after drinking at Iberostar, and other resorts around Cancun and Playa del Carmen in recent months."[8]. Iberostar's resort location in Playa del Carmen was also cited in other reports, by the Journal Sentinel and CBS News, regarding TripAdvisor and its controversial review guidelines. Red-flag reviews of two women staying at the resort in 2010 and 2015, who were allegedly raped, one by a security guard who worked for the resort, were taken down by the travel website.[9]

References

  1. Keren Blankfeld (11 June 2017). "Spain's Newest Billionaire Transformed Shoe Fortune Into Hospitality Empire". Forbes.com. Retrieved 23 June 2017.
  2. Frommer, Arthur (15 December 2005). "Spanish mega-hotel chains compete in tropics market". San Francisco Chronicle. Retrieved 4 October 2009.
  3. "Iberostar Invests in Brazil". DTCNews. 3 November 2008. Retrieved 4 October 2009.
  4. "Spain's Iberostar temporarily shuts Jamaica resort". Taiwan News. 29 August 2009. Retrieved 4 October 2009.
  5. "Home - RJR News - Jamaican News Online". www.radiojamaica.com. Retrieved 5 February 2018.
  6. "TTG Travel Awards 2009 winners revealed!". Travel Trade Gazette. 23 September 2009. Retrieved 4 October 2009.
  7. Travel Agent Central | Antonio Banderas, Iberostar Hotels & Resorts Unite for Global Campaign | (Accessed 2010-04-07)/
  8. TEGNA. "Resorts in Mexico suspected of drugging tourists". wfaa.com. Retrieved 5 February 2018.
  9. "TripAdvisor accused of deleting reviews that raised red flags". CBS News. 2 November 2017. Retrieved 3 November 2017.


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