Hermes Group

Hermes Europe GmbH
GmbH
Industry Courier
Headquarters Hamburg, Germany
Area served
 United Kingdom, Italy, Austria, Germany, China, Russia
Key people
 Carole Walker
(Chief Executive Officer)[1]
Marc Dessing
(Chief Operating Officer)
Products Parcel delivery
Website www.hermesworld.com

Hermes Group is a German parcel delivery company headquartered in Hamburg, owned by the retail company Otto Group.[2] The company was founded in 1972 in West Germany, and entered the East German market in 1990. It expanded to France in 1997, the United Kingdom in 2000, Austria in 2007, Italy in 2009, and Russia in 2010. UK Customer Service: 0113 397 6902

Operations

Germany

In Germany, Hermes Logistik Gruppe (HLG) is the country's largest post independent provider of deliveries to private customers. Hermes has been the official Premium Partner of the Bundesliga since 2013.[3]

United Kingdom

In the United Kingdom, Hermes processes three hundred million parcels each year. The company operates a network of nearly 10,000 independent couriers that provide doorstep delivery.[4] Through this network, Hermes provides delivery services to many online retailers in the United Kingdom, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and Asda.[5] In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.[6]

In January 2014, the company was named as the second worst parcel delivery services in the United Kingdom by a consumer survey, with 30% of customers rating their experience as "bad".[7] In January 2016, Hermes confirmed that the peak period of 2015 was its busiest to date. During December 2015, the company processed 30.3 million parcels, representing a 24% increase on the previous year. The busiest day of the year fell on Friday 4 December, when Hermes processed 1.4m parcels.[8]

In September, the government requested that HM Revenue and Customs consider launching an investigation into Hermes, after workers alleged they received pay equivalent to lower than the current minimum wage in the United Kingdom.[9]

In 2017, Hermes won several awards including the Operational and Compliance Excellence Award at the Motor Transport Awards,[10] the Courier Team of the Year award from the Institute of Couriers,[11] the award for the Operations (Large) category at the SHD Logistics Awards[12] and the award for the Customer Experience Champion at the UK Contact Centre Awards.[13]

On 25 June 2018 an employment tribunal in Leeds found that a group of 65 couriers, supported by the GMB union through lawyers Leigh Day, were workers entitled to employment rights, including minimum wage and holiday pay, rather than self-employed as Hermes asserted. The GMB stated the ruling was likely to affect 14,500 Hermes couriers. Hermes are considering an appeal.[14]

On 26 June 2018, CHICKS announced that Hermes had signed a partnership agreement pledging it's support to the charity.[15] CHICKS is a national children's charity providing free respite breaks to children aged 8–15 from all over the UK, and who would really benefit from a break from their home lives.[16]

On 4 July 2018, Hermes was awarded Digital Team of the Year at the Computing awards.[17]

myHermes

Hermes also owns myHermes, which was launched in 2009. myHermes provides a delivery and collection service for SMEs and members of the public via doorstep collection and its "myHermes ParcelShops".[18] There are currently more than 4,500 ParcelShops across the United Kingdom, based in local supermarkets, petrol stations and shopping centres. In December 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets[19]

Response to controversy

As a response to the negative press regarding the economy service, Hermes have placed great investment into the United Kingdom. In the end of 2017, the group launched the largest parcel sorting hub to increase network capacity which by extension, created roughly one hundred new low paid jobs.[20][21]

References

  1. ↑ [hermesworld "Hermes announces leadership changes as part of growth strategy"] Check |url= value (help). Hermes Europe. 7 November 2017. Retrieved 19 August 2018.
  2. ↑ "Hermes Group". Hermes Group. 2014. Retrieved 26 December 2014.
  3. ↑ "Hermes - Offizieller Premium-Partner der Bundesliga". Hermes Group. 2013. Retrieved 27 August 2016.
  4. ↑ Hermes expands to meet the growing demand | HGV UK.com
  5. ↑ "Hermes Wins Asda's Home Delivery Provider Award -Courier And Parcel News- The Delivery Magazine". Courier And Parcel News- The Delivery Magazine.
  6. ↑ "News: ECMOD DC LIVE SUPPLIER OF THE YEAR AWARDS WINNERS REVEALED - CatEx DCA The only trade group for print and online catalogue marketers, CatEx DCA". catalogueexchange.co.uk. Archived from the original on 2014-12-26.
  7. ↑ King, Mark (10 January 2014). "Yodel and Hermes named UK's worst parcel delivery firms". Moneywise. Retrieved 10 June 2014.
  8. ↑ http://postandparcel.info/70454/news/hermes-uk-reports-busiest-peak-season-to-date/
  9. ↑ https://www.theguardian.com/politics/2016/sep/11/hermes-may-face-hmrc-investigation-into-allegations-of-low-pay
  10. ↑ International, DVV Media. "Motor Transport Awards 2018 - 2017 Winners". www.mtawards.co.uk. Retrieved 2018-09-12.
  11. ↑ IoC. "Institute of Couriers - NCA2017 Full Report & Press Pack". Retrieved 2018-09-12.
  12. ↑ "Home | The Logistics Awards 2018". www.logisticsawards.co.uk. Retrieved 2018-09-12.
  13. ↑ "2017 Winners | UK National Contact Centre Awards". UK National Contact Centre Awards. Retrieved 2018-09-12.
  14. ↑ Siddique, Haroon (25 June 2018). "Hermes couriers are workers, not self-employed, tribunal rules". The Guardian. Retrieved 25 June 2018.
  15. ↑ "Blog | CHICKS". www.chicks.org.uk. Retrieved 2018-09-12.
  16. ↑ "About Us | CHICKS". www.chicks.org.uk. Retrieved 2018-09-12.
  17. ↑ "Digital Technology Leaders Awards 2018". events.computing.co.uk. Retrieved 2018-09-12.
  18. ↑ "Hermes launches 500 parcel shops in UK". postandparcel.info.
  19. ↑ "Logistics Manager - The online home of Logistics Manager magazine - news, jobs, and features for supply chain professionals". logisticsmanager.com. Archived from the original on 2014-12-26.
  20. ↑ http://www.postalandparceltechnologyinternational.com/news.php?NewsID=86926
  21. ↑ https://postandparcel.info/93238/news/e-commerce/hermes-hits-record-peak/
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