Healthdirect Australia

Healthdirect Australia
Public company, Non Profit
Industry Health care
Founded 2006
Headquarters Australia
Area served
 Australia
Owner Council of Australian Governments
Website www.healthdirect.gov.au

Healthdirect Australia is a national public health information service in Australia.[1] Originally known as the National Health Call Centre Network, Healthdirect Australia offers access to free health helplines[2] as well as online health information and advice.[3]

History

In February 2006, the Council of Australian Governments (COAG) signed a Heads of Agreement to establish the National Health Call Centre Network (NHCCN).[4][5][6] The NHCCN commenced delivering services in July 2007, with its core service operating under a single national name, healthdirect Australia, and national phone number - 1800 022 222. In December 2012, the NHCCN changed its trading name to Healthdirect Australia, reflecting the organisation’s evolution from procuring and managing telephone triage services[7] to offering multiple services with integrated telephone and online channels. This was followed in November 2015 by the change of the registered name to Healthdirect Australia Limited. After a review of after-hours primary health care in July 2015, Healthdirect Australia began to operate locally tailored after-hours services and new GP advice and support lines.[8]

Services

Healthdirect Australia's services include a helpline available 24 hours a day,[9][10] an after-hours general practitioner (GP) helpline,[11][12] the healthdirect website (which provides free health information),[13][14][15][16] an app for mobile devices,[17][18] and a symptom checker (a guided, online self-triage tool allowing visitors to initiate their health enquiry online).[19][20] The Pregnancy, Birth and Baby[21] service includes a telephone helpline and a website, providing support to families of children aged up to 5 years.[22][23] The My Aged Care Gateway combines a telephone service and a website that both help consumers and service providers navigate and understand Australia’s aged care system.[24] Healthdirect services also include the National Health Services Directory (NHSD) [25][26][27] and the Carer Gateway for carers to access information and support by phone and online.[28]

See also

References

  1. ↑ Australian Government Directory by Portfolio. "Healthdirect Australia Ltd". www.australia.gov.au. Retrieved 27 July 2017.
  2. ↑ Sprivulis, P; Carey, M; Rouse, I (February 2004). "Compliance with advice and appropriateness of emergency presentation following contact with the HealthDirect telephone triage service". Emergency Medicine Australasia. 16 (1): 35–40.
  3. ↑ Ng, Joseph Y.; Fatovich, Daniel M.; Turner, Valender F.; Wurmel, Jennifer A.; Skevington, Sally A.; Philipps, Michael R. (November 2012). "Appropriateness of healthdirect referrals to the emergency department compared with self-referrals and GP referrals". Medical Journal of Australia. 197 (9): 498–502. doi:10.5694/mja12.10689. PMID 23121585 – via PubMed.
  4. ↑ Council of Australian Governments' Meeting - 10 February 2006. "National Health Call Centre Network Heads of Agreement 2006+" (PDF). Retrieved 27 July 2017.
  5. ↑ Australian Government Department of Health, Primary and Mental Health Care. "National Health Call Centre Network". www.health.gov.au. Retrieved 27 July 2017.
  6. ↑ "Mixed response to health hotline plan". ABC Premium News. ABC. 29 January 2006.
  7. ↑ Dunt, David; Wilson, Robert; Day, Susan E.; Keleher, Margaret; Gurrin, Lyle (October 2007). "Impact of telephone triage on emergency after hours GP Medicare usage: a time-series analysis". Australia and New Zealand Health Policy. 4. Retrieved 27 July 2017.
  8. ↑ Australian Government Department of Health, Primary and Mental Health Care. "After hours primary health care". www.health.gov.au. Retrieved 27 July 2017.
  9. ↑ Australian Government. "Healthdirect helpline". Australian Government. Retrieved 28 July 2017.
  10. ↑ Chien-Yu Wang, Amy (2017-02-08). "Settlement Guide: How to see a doctor in Australia". SBS News. Retrieved 2017-08-02.
  11. ↑ Your Health. "After-hours GP Helpline Now Available". Your Health. Retrieved 28 July 2017.
  12. ↑ Georgiou, Andrew; Li, Ling; Xiong, Juan; Byrne, Mary; Robinson, Maureen; Westbrook, Johanna (2016). "Healthdirect's After Hours GP helpline – a survey of patient satisfaction with the service and compliance with advice" (PDF). Studies in health technology and informatics. 227: 87–92. doi:10.3233/978-1-61499-666-8-87. PMID 27440294. Retrieved 28 July 2017 – via PubMed.
  13. ↑ Australian Government. "Health Information". Australian Government. Retrieved 28 July 2017.
  14. ↑ Healy, Judith. Regulatory Theory: Foundations and Applications. ANU Press. p. 596. JSTOR j.ctt1q1crtm.46.
  15. ↑ The Sydney Children's Hospitals Network. "Evaluating health information on the Internet". Sydney Children's Hospitals Network. Retrieved 28 July 2017.
  16. ↑ Lewis, Sophie; Willis, Karen; Franklin, Marika (12 February 2014). "Don't panic! Healthy consumers look online for medical advice". The Conversation. Retrieved 28 July 2017.
  17. ↑ "healthdirect app launched today!!". Mental Health Carers NSW. Retrieved 28 July 2017.
  18. ↑ McDonald, Kate (2015-10-29). "App combines symptom checker, health info and service finder". Pulse+IT. Retrieved 2017-10-18.
  19. ↑ "Feeling unwell and not sure what to do?". ourHealth. Consumers Health Forum of Australia. Retrieved 28 July 2017.
  20. ↑ Browne, Kate. "Beyond Doctor Google". Choice. Retrieved 28 July 2017.
  21. ↑ Australian Government. "Pregnancy, Birth and Baby". The Department of Health. Retrieved 28 July 2017.
  22. ↑ Nurse and Midwife Support. "Pregnancy, Birth and Baby". Nurse and Midwife Support. Retrieved 28 July 2017.
  23. ↑ Scott, Karen. "Looking online for info on your child's health? Here are some tips". The Conversation. Retrieved 2018-06-15.
  24. ↑ Australian Government. "My Aged Care - A key element of the Australian Government's aged care reforms" (PDF). Department of Social Services. Retrieved 28 July 2017.
  25. ↑ Government of South Australia. "National Health Services Directory". SA Health. Retrieved 28 July 2017.
  26. ↑ Health Direct Australia. "National Health Services Directory". healthdirect. Retrieved 28 July 2017.
  27. ↑ McDonald, Kate (16 September 2012). "NHSD to develop endpoint location, telehealth directories". Pulse+IT. Retrieved 25 September 2017.
  28. ↑ Australian Government. "Carer Gateway launched to help carers | Department of Social Services, Australian Government". Department of Social Services. Retrieved 27 July 2017.
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