Haptik

Haptik
Type of business Private held company
Type of site
 Customer service
Available in English
Founded August 2013 (2013-08)
Headquarters Mumbai, India, India
Area served India
Owner Haptik Infotech Pvt Ltd (2013-present)
Key people Aakrit Vaish (Co-founder and CEO)
Swapan Rajdev (Co-founder & CTO)
Employees 100+
Website haptik.ai
Registration Yes
Current status Active
Haptik
Developer(s) Haptik Infotech Pvt Ltd
Initial release 2013
Platform iOS, Android, Web browser
Available in English
Website haptik.ai (in English)

Haptik is a chatbot platform based in Mumbai, India, founded in 2013.[1][2][3] The application is available on Android and iOS.[4][5] It is a personal assistant mobile app, powered by a combination of artificial intelligence and human assistance.[6][7]

History

In August 2013, Haptik was founded by Aakrit Vaish[8] and Swapan Rajdev, both University of Illinois engineering alumni.[9][10]

Partnership

The company partnered with Amazon Pay,[11] HDFC Life,[12] Ola Cabs,[13] Uber,[14] Times Internet, Mumbai City FC,[15] Coca-Cola,[16] Ziman,[17] Zomato,[18] BookMyShow,[18][14] Cleartrip, Goibibo, UrbanClap, Via.com, Dineout and Flipkart.[19] The company is also in partnership with Samsung India, which is using the Haptik to power its ‘My Assistant’ service that is pre-installed on the Samsung Galaxy S7 and Samsung Galaxy S7 Edge.[2]

Funding

Haptik raised an undisclosed amount in its Series B funding round from Times Internet in April 2016.[20][21] However, the TechCrunch claims the company received $11.2M from Times Internet.[2] Earlier, the company had received funding of $1 million from Kalaari Capital in September 2014.[22][23]

Overview

Haptik is a chat-based app allowing users to set reminders, book flight tickets, movie tickets, train tickets, book cabs pay bills, recharge mobile and find nearby locations.[24] It uses artificial intelligence (AI), machine learning to deliver fast, precise results.[25][26]

Awards & Recognition

  • In June 2017, Haptik won the AWS Mobility Awards in the "Deep Tech in Mobility" category.[27][28]
  • It was featured as a top global innovator at the Chatbot Summit 2017 in Berlin.[11]
  • Aakrit Vaish, the founder of Haptik listed in the BW Disrupt 40 Under 40 in 2017 by Businessworld.[29]

Others

It has open sourced its proprietary Named Entity Recognition system that powers the chatbots behind Haptik app at Chatbot Summit held in Berlin on June 26, 2017.[30][31]

See also

References

  1. ↑ Brandon, John (July 15, 2016). "Haptik built an A.I. personal assistant in India. Here's what they learned". Venture Beat.
  2. 1 2 3 Russell, Jon (April 6, 2016). "Haptik, an India-based mobile concierge service, raises $11.2M from Times Internet". TechCrunch.
  3. ↑ Madanapalle, Aditya (October 10, 2017). "Inside Haptik.ai, a made in India and for India personal assistant and end to end chatbot platform". Firstpost.
  4. ↑ "Haptik with Ziman provides chatbot security services". The Economic Times. October 13, 2017.
  5. ↑ "TOI App now has a personal assistant". The Times of India. October 27, 2017.
  6. ↑ "Haptik Bounces Back as an AI Powered Virtual Assistant". News 18. December 7, 2016.
  7. ↑ Roy, Shayan (June 18, 2016). "This App Turned Into A Sassy Indian Dad For Father's Day, And The Results Are Hilarious". BuzzFeed.
  8. ↑ Mitra, Aindrila. "#TechSpecial: This Guy's Personal Assistant Mobile App Haptik Is Making Your Life Easy". AskMen. Retrieved November 29, 2017.
  9. ↑ Soni, Sandeep (May 28, 2016). "Behind the Scenes of Haptik, Chat Based Personal Assistance". Entrepreneur.com.
  10. ↑ "Haptik app: A mobile personal assistant that brings information at your fingertips". Firstpost. May 15, 2015.
  11. 1 2 "Haptik partners with Amazon to power payments for flight bookings, bill payments and more". Gadgets Now. August 11, 2017.
  12. ↑ "Now, chat with HDFC Life Haptik Bot for your insurance". The Economic Times. March 8, 2017.
  13. ↑ Sharma, Sriram (November 24, 2015). "Haptik Partners Ola to Enable Cab Bookings on Chat". NDTV.
  14. 1 2 Kurup, Rajesh (December 7, 2016). "Haptik updates app with SmartWallet". The Hindu Business Line.
  15. ↑ Johari, Sneha (October 5, 2015). "Haptik partners with Mumbai City FC to provide Indian Super League info". MediaNama.
  16. ↑ "Sprite Signs up with Haptik for a 'Clear' Brand Fit". Coca-Cola India. November 8, 2017.
  17. ↑ "Haptik with Ziman provides chatbot security services". ETCIO.com. October 13, 2017.
  18. 1 2 "Haptik reboots its food and movie categories". The Times of India. August 25, 2016.
  19. ↑ MK, Nidheesh (May 12, 2015). "Haptik to offer customer services to Amazon, Flipkart users". Livemint.
  20. ↑ Prasad, Priya (April 5, 2016). "Haptik raises Series B funding from Times Internet; Kalaari exits". VCCircle.
  21. ↑ "Haptik raises undisclosed sum in Series B funding from Times Internet". The Economic Times. April 5, 2016.
  22. ↑ Krishnamurthy, Krithika (September 18, 2014). "Messaging app Haptik raises $1 million from Kalaari Capital". The Economic Times.
  23. ↑ "Android app Haptik gets $1-mn funding from Kalaari Capital". The Hindu Business Line. September 16, 2017.
  24. ↑ Mehta, Ivan (December 12, 2016). "Haptik Personal Assistant App Introduces Wallet, Promises Response Under 30 Seconds". Huffington Post.
  25. ↑ Anzar, Khalid (May 15, 2017). "This AI-backed personal assistant is all you need to get your work done". Business Standard.
  26. ↑ "Meet the New Haptik your Virtual Assistant Powered by AI". Businessworld. December 7, 2016.
  27. ↑ "Times Internet Wins Two awards on the Global Stage". Adage India. June 9, 2017.
  28. ↑ "Haptik open-sources its Named Entity Recognition AI technology". Gadgets Now. June 27, 2017.
  29. ↑ Dar, Vaishali (November 22, 2017). "'We Plan to Double Down on Localisation with in Artificial Intelligence' - Says Aakrit Vaish, Haptik". Businessworld.
  30. ↑ Velayanikal, Malavika (June 26, 2017). "India's chatbots pivot for survival in the age of Siri and Alexa". Techinasia.com.
  31. ↑ Vignesh, J (June 26, 2017). "Haptik opens up AI assistant technology that powers its chatbots". The Economic Times.
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