Glance Networks

Glance Networks
Private
Industry Business software
Founded 2000
Headquarters Arlington, Massachusetts
Key people
 Rich Baker, Founder & CTO, Tom Martin, CEO
Products Collaborative software
Website www.glance.net
Footnotes / references
[1][2]

Glance Networks is a software company headquartered in Arlington, Massachusetts. The company's technology combines cobrowse, agent video, and screen share into a tool for call center and customer support agents to interact with customers.

Glance's technology enables agents to see their customer's web browser page or tab. Its cobrowse security and privacy settings mask sensitive or confidential information and only allow the agent to view the authorized web site. The company states that it has integrations with customer relationship management (CRM) providers and other solutions such as Salesforce, Microsoft Dynamics, Genesys, SAP, and Zendesk.

Overview

The company was founded by Taylor Kew[3] and Rich Baker. In January 2013, Tom Martin joined the company as Chief Executive Officer.[4]

Technology

Glance's technology blends a customer's existing voice and chat functionality with cobrowse, agent video, and screen share tools. Typically, Glance is deployed alongside a customer relationship management (CRM) tool, such as Salesforce or Microsoft Dynamics.

Glance states that its technology is certified to comply with HIPAA, PCI DSS Level 1, EU-U.S. Privacy Shield, and Swiss-U.S. Privacy Shield.[5]

Glance is designed as a web-based, cross-platform cobrowsing application with several levels of redundancy that are both physical and electronic. Glance operates out of two geographically distinct colocation centers in the Mid-Atlantic and Northwest regions of the United States. All Glance data centers are fully compliant with the SSAE 16 SOC Type 2 reporting requirements as defined by the American Institute of Certified Public Accountants.

In addition to working within Microsoft Windows and Linux, Glance supports Mac OS-based systems.[6][7][8]

Awards

  • In 2007, the company received an award from the Small Business Technology Magazine as "Product To Watch For 2006".[9]
  • In 2009, Glance Networks was ranked 56th in the Boston-Cambridge-Quincy, Massachusetts and New Hampshire region.[10]
  • In 2010, Glance Networks was named in Lead411's Hottest Boston Companies List.[11]
  • In 2016, Glance networks was awarded the 2016 CUSTOMER Magazine Product of the Year Award.[12]
  • In 2016, Glance Networks was named a finalist for in the 2016 MassTLC Leadership Awards for Best Use of Technology in Cloud.[13]
  • In 2016, Glance Networks received the 2016 Salesforce Partner Innovation Award.[14]

References

  1. ↑ Christopher Calnan (February 19, 2007). "Dimdim looks bright with new funds". Mass High Tech. Boston Business Journal. Retrieved June 9, 2013.
  2. ↑ Jessica Tsai (August 14, 2007). "Come In and Take a Glance". Destination CRM. Retrieved June 9, 2013.
  3. ↑ http://www.glance.net/site/about/Taylor.asp
  4. ↑ "LinkedIn: Thomas Martin". January 2013.
  5. ↑ https://ww2.glance.net/platform/security-privacy/
  6. ↑ Judi Sohn (January 17, 2007). "Glance Networks Offers Screen Sharing For the Rest of Us". GigaOm blog. Retrieved June 9, 2013.
  7. ↑ Rob Buckley (May 22, 2007). "Glance". MacLife. Retrieved June 9, 2013.
  8. ↑ NetworkWorld Community
  9. ↑ Small Business Technology Magazine’s Best of the Year Issue
  10. ↑ Glance Networks Company Profile
  11. ↑ Lead411 2010 Winners Archived 2010-06-04 at the Wayback Machine.
  12. ↑
  13. ↑
  14. ↑ https://www.salesforce.com/blog/2016/10/2016-salesforce-partner-innovation-award-winners.html
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