Frances X. Frei

Frances X. Frei
Alma mater Wharton School of the University of Pennsylvania
Occupation Academic
Employer Harvard Business School & Uber
Spouse(s) Anne Morriss

Frances X. Frei is an American academic. She is the UPS Foundation Professor of Service Management and the Senior Associate Dean for Executive Education at the Harvard Business School, and she was the senior vice-president for leadership and strategy at Uber.

Early life

Frances X. Frei graduated from the University of Pennsylvania, where she earned a bachelor's degree in mathematics.[1] She subsequently earned a master's degree in industrial engineering from Pennsylvania State University, and a PhD in Operations and Information Management from the Wharton School of the University of Pennsylvania.[1]

Career

Frei is the UPS Foundation Professor of Service Management and the Senior Associate Dean for Executive Education at the Harvard Business School.[1] In 2012-2013,[2] Frei and other deans helped increase the experience of female students, by teaching them "how to raise their hands."[3] As of September 2017, she is on leave.[1]

Frei joined Uber in June 2017,[4] where she was appointed as senior vice-president for leadership and strategy of leadership.[3] She helped improve the company culture by encouraging teamwork.[3] Frei stepped down as senior vice-president in February 2018 to develop an executive education program focused on women and underrepresented minorities, although she has stayed on in an advisory role.[5]

Frei gave a talk at the TED conference in 2018 on the topic of building trust.[6]

Frei was hired as a senior adviser to Riot Games in September 2018 to help with implementation of their "Culture and Diversity & Inclusion Initiative", following a published report outlining many former and current employees there asserting of sexual discrimination within the workplace.[7]

Personal life

Frei is married to Anne Morriss.[2] She has two sons.[2]

Works

  • Frei, Frances; Morriss, Anne (2012). Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge, Massachusetts: Harvard Business Review Press. ISBN 9781422133316. OCLC 800604212.

References

  1. 1 2 3 4 "Frances X. Frei". Harvard Business School. Harvard University. Retrieved 10 September 2017.
  2. 1 2 3 Kantor, Jodi (September 7, 2013). "Harvard Business School Case Study: Gender Equity". The New York Times. Retrieved 10 September 2017. Even on the coldest nights of early 2013, Ms. Frei walked home from campus, clutching her iPhone and listening to a set of recordings made earlier in the day. Once her two small sons were in bed, she settled at her dining table, wearing pajamas and nursing a glass of wine, and fired up the digital files on her laptop. “Really? Again?” her wife, Anne Morriss, would ask.
  3. 1 2 3 Hook, Leslie (September 10, 2017). "Can Frances Frei fix Uber?". Financial Times. Retrieved September 10, 2017.
  4. ↑ Guynn, Jessica (June 5, 2017). "Uber hires Harvard expert to fix leadership woes". USA Today. Retrieved September 10, 2017.
  5. ↑ Swisher, Kara (February 27, 2018). "Uber's culture fixer, Frances Frei, is leaving the company". recode. Retrieved 16 April 2018.
  6. ↑ Barnett, Rebekah. "How to rebuild trust … Frances Frei speaks at TED2018". TED blog. Ted (conference). Retrieved 16 April 2018.
  7. ↑ Takahashi, Dean (September 11, 2018). "Riot Games hires former Uber exec Frances Frei as senior diversity and culture adviser". Venture Beat. Retrieved September 11, 2018.
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