Forever 21

Forever 21, Inc.
Private
Industry Apparel
Founded April 21,1984 (April 21,1984)
Founder Do Won Chang and Jin Sook Chang
Headquarters Los Angeles, California, U.S.
Number of locations
 723 (As of August 2015)[1]
Key people
 Do Won Chang (CEO)
Products Clothing, accessories
Revenue DecreaseUS$ 4 billion (2016)[2]
US$ 124 million (2011)[1]
Total assets US$ 1.4 billion (2011)[1]
Number of employees
 30,000 (2016)[2]
Website www.forever21.com

Forever 21, stylized as FOREVER 21, is an American fast fashion retailer headquartered in Los Angeles, California. Forever 21 began as the store called Fashion 21 with 900 square feet (84 m2) in Highland Park, Los Angeles, California in 1984, and has grown into the clothing lines Forever 21, XXI Forever, Love 21, and Heritage throughout over 600 stores in the Americas, Asia, the Middle East, and the UK.[2][3]

Forever 21 is known for its trendy offerings and low pricing.[4][5] More than 60% of its apparel is made in China and the average store size is 38,000 square feet (3,500 m2).[3] The company sells accessories, beauty products, home goods, and clothing for women, men, and girls. The company has been involved in various controversies, ranging from labor practice issues to copyright infringement accusations to religion. The clothing is sold to all ages, ranging from toddler to adult.

History

Forever 21 in Hong Kong
Forever 21 in CF Markville

Originally known as Fashion 21, the first Forever 21 (Fashion 21[6]) store was founded in Los Angeles, California on April 21, 1984 by husband and wife, Do Won Chang and Jin Sook Chang from Korea.[7] The store is located at 5637 N. Figueroa Street in the Highland Park district of Los Angeles and is still in operation, bearing the chain's original name.[7] Designs similar to those seen in South Korea were sold and targeted to the Los Angeles Korean American community. In its first year in operation, sales totaled $700,000, and by 2013, there were more than 480 stores and revenue of $3.7 billion.[8] And as of February 2014, Forever 21 generated a revenue of $3.8 billion. Originally, Forever 21 only sold clothes for women, but later expanded to sell menswear. Most Forever 21 stores now sell clothes for men and women, including plus size clothing for women. On their website, they also sell girls clothing and home/lifestyle products.[9]

Controversies

Employee relations and safety

A Forever 21 store in Bogotá, Colombia.
  • In September 2001, the Asian Pacific American Legal Center and the Garment Worker Center, workers’ advocacy groups, filed a lawsuit against Forever 21, charging them of violating labor practice laws.[10] They claimed that 19 contracted employees received less than the minimum wage, that the hours on time cards were reduced, that workers who complained to the state were fired, and that the employees faced sweatshop like working conditions.[10] Forever 21 denounced the accusations, asserting its commitment to fair labor practices and that "none of the workers named in the suit were directly employed by the company."[10] A three-year boycott of Forever 21 was held throughout the United States by the garment workers and this movement was captured in the Emmy Award-winning documentary, Made in L.A.[11][12] Although the charge was dismissed by U.S. District Court Judge Manuel Real, Forever 21 responded with a defamation suit in 2002.[13] Attorney Robin D. Dal Soglio asserted that both Forever 21's reputation and its sales were impacted by the allegations and protests.[13] On the other hand, Kimi Lee, the director of one of the advocacy groups that represented the workers, maintained that the lawsuits were justified due to complaints from 20 workers.[13] Both cases ended in a settlement in December 2004.[14]
  • Five Forever 21 employees filed a class action lawsuit in January 2012, declaring they were not compensated for the time they worked during their lunch breaks and the time spent on bag checks.[15]
  • After the Labor Department found that some of Forever 21's suppliers had violated various federal laws on wages and record keeping, a subpoena was ordered in August 2012.[16] U.S. District Court Judge Margaret Morrow ordered Forever 21’s compliance after the retailer failed to provide the documents.[17] The retailer claimed that it tried to meet with the Labor Department and that it had provided the requested information.[16]

As of July 2014, the U.S. Department of Labor's Occupational Safety and Health Administration (OSHA) has recommended fines in excess of $100,000 for three different retail locations in Northern New Jersey and Manhattan in New York City for "serious safety hazards," for which they have been cited since 2010.[18]

  • According to Forbes, 50 copyright violation lawsuits have been placed against Forever 21.[19][20] Diane von Fürstenberg sued the retailer insisting it copied four of her dresses.[21] Gwen Stefani, Anna Sui, and Trovata are among the designers who have also taken action against the retailer.[20] During Trovata case in May 2009, the jury agreed with Trovata; the two sides reached a settlement.[22]
  • Critics such as Susan Scafidi, a professor of copyright law at Fordham University, question Forever 21’s design process and argue that it is replicating the designs of others.[12] Forever 21’s Vice President of Merchandise, Lisa Boisset, was quoted in 2007 as saying that Forever 21 works with merchant designers and not with designers, but would not make those merchants available for comment.[23] CEO Chang expressed that some of their merchants have disappointed him.[12] Forever 21 has never been found guilty and the majority of cases have been resolved through settlements.[20]
  • On January 8, 2015, Canadian media reported on a local, family-owned business in Richmond, British Columbia, Granted Clothing,[24] whose designer noticed that their sweater designs had been stolen and mass-produced for sale on Forever 21's website.[25][26][27][28] In April 2015, both parties have resolved the matter on "amicable terms", settling out of court.[29]
  • On January 28, 2015, software developers Adobe, Autodesk, and Corel filed a joint lawsuit against Forever 21 for allegedly using unlicensed copies of Photoshop, AutoCAD, and PaintShop Pro, respectively.[30][31]


Other controversies

  • Forever 21's clothing has been criticized in the media due to the slogans printed on some of their shirts. The Daily Mail, The Huffington Post, and others insisted that the company was “…pushing a Christian agenda” because it sold tops with phrases such as “Holy,” “Love, peace, faith, hope, Jesus,” and “Thank God.”[32] Similarly, Forever 21 has received attention in the media for printing the Bible verse "John 3:16" on the bottom of their trademark yellow bags.[33] The corporation maintains that it is not influenced by the religion of its founders, who are born-again Christians.[12] Moreover, ABC News, numerous users on Reddit, and others condemned Forever 21 for its “Allergic to Algebra” shirt in 2011.[34] They declared that the shirt had an anti-education and sexist theme, but Ellie Krupnick, a writer for The Huffington Post, questioned this.[34][35] Krupnick expressed that the top was making a remark about math, rather than a sexist remark, and announced that she would wear the shirt.[35]
  • In April 2010, Rachel Kane, a writer and Forever 21 customer created a blog with the domain name WTForever21.com.[36] Kane posted pictures of some Forever 21 items and voiced her opinions about the clothing.[36] The blog's popularity rose after being featured on the Jezebel blog and in June 2011, the retailer asked the blogger to take the site down or she may face a lawsuit.[36]
  • The Center for Environmental Health found that Forever 21 and 25 other retailers and suppliers sold jewelry that included the toxic metal cadmium.[37] A payment of $1.03 million and a 0.03% limit on cadmium in jewelry were part of the settlement that took place in 2011.[37]
  • Lawyer Carolyn Kellman filed a class action lawsuit against Forever 21 in September 2012 after she received one penny less when she returned several items.[38] Customers that received a penny less or were charged one more joined the case.[38] According to The Huffington Post, these pennies added up as “The threshold for civil actions in her court district is $15,000 -- meaning, she had to find enough people to join the case so that she could cite 1.5 million pennies in damages (750,000 customers since 2007.)"[38]

Store count

All stores are company-owned, except from the Middle East and the Philippines where the company operates as a 50% joint venture with a local partner.

Africa:

The Americas:

Asia:

Europe:

Oceania:

References

  1. 1 2 3 "#162 Forever 21." Forbes. Forbes Magazine, n.d. Web. 1 May 2014. <https://www.forbes.com/lists/2011/21/private-companies-11_Forever-21_SI70.html>.
  2. 1 2 3 "Forever 21." Forbes. Forbes Magazine, n.d. Web. 27 Apr. 2014. <https://www.forbes.com/companies/forever-21/>
  3. 1 2 Forever 21. n.d. Web. 27 Apr. 2014.History & Facts
  4. ↑ Chang, Andrea. Los Angeles Times. 22 May 2009. Web. 14 May 2014. Forever 21 Agrees to Grab Gottschalks Locations
  5. ↑ Earnest, Leslie. Los Angeles Times. 18 Feb. 2005. Web. 14 May 2014. Forever 21 to Acquire Retailer Gadzooks
  6. ↑ Iconic businesses from the year you were born: 1984, MSN.com, accessed 28 July 2017.
  7. 1 2 WhippedSTYLE. N.p., 25 Mar. 2011. Web. 28 Apr. 2014. 6 Things You Didn’t Know About Forever 21>
  8. ↑ Do Won Chang. CNN. 28 Apr. 2014. Interview with CEO and Founder of Forever 21>
  9. ↑ "Forever 21". Forbes.
  10. 1 2 3 Cleeland, Nancy. "Lawsuit Against Forever 21 Alleges Unfair Labor Practices." Los Angeles Times. Los Angeles Times, 07 Sept. 2001. Web. 28 Apr. 2014. <http://articles.latimes.com/2001/sep/07/business/fi-43072>
  11. ↑ Berfield, Susan. "Forever 21's Fast (and Loose) Fashion Empire." Bloomberg Business Week. Bloomberg, 20 Jan. 2011. Web. 28 Apr. 2014. <http://www.businessweek.com/magazine/content/11_05/b4213090559511.htm#p4>
  12. 1 2 3 4 Wiseman, Eva. The Observer. Guardian News and Media, 17 July 2011. The Gospel According to Forever 21
  13. 1 2 3 Cleeland, Nancy. "Forever 21 Files Defamation Suit Against Groups." Los Angeles Times. Los Angeles Times, 07 Mar. 2002. Web. 28 Apr. 2014. <http://articles.latimes.com/2002/mar/07/business/fi-forever7>
  14. ↑ Earnest, Leslie. "Forever 21 Settles Dispute With Garment Workers." Los Angeles Times. Los Angeles Times, 15 Dec. 2004. Web. 28 Apr. 2014. <http://articles.latimes.com/2004/dec/15/business/fi-forever2115>
  15. ↑ Hines, Alice. "Forever 21 Class Action Lawsuit Filed By Employees." The Huffington Post. TheHuffingtonPost.com, 18 Jan. 2012. Web. 28 Apr. 2014. <http://www.huffingtonpost.com/2012/01/18/forever-21-lawsuit-class-action_n_1214359.html>
  16. 1 2 Li, Shan. "Forever 21 Investigated for Vendors' Alleged 'sweatshop' Conditions." Los Angeles Times. Los Angeles Times, 29 Oct. 2012. Web. 28 Apr. 2014. <http://articles.latimes.com/2012/oct/29/business/la-fi-mo-forever-21-labor-20121029>
  17. ↑ Hsu, Tiffany. "Judge Orders Forever 21 to Hand over Subpoenaed Documents." Los Angeles Times. Los Angeles Times, 14 Mar. 2013. Web. 28 Apr. 2014. <http://articles.latimes.com/2013/mar/14/business/la-fi-mo-forever-21-subpoena-20130314>
  18. ↑ Kleimann, James (July 21, 2014). "Forever 21 still exposing North Jersey employees to hazardous conditions, feds allege". NJ.co. Retrieved 2014-07-21.
  19. ↑ Forbes. 28 Apr. 2014. Jin Sook & Do Won Chang>
  20. 1 2 3 Sauers, Jenna. Jezebel. 20 July 2011.How Forever 21 Keeps Getting Away With Designer Knockoffs
  21. ↑ Elle. 28 Apr. 2014. Diane Von Furstenberg v. Forever 21 - Fashion Designer Lawsuits
  22. ↑ Sauers, Jenna. Jezebel. 12 Oct. 2009. "Lagerfeld Slams Big Women; Louboutin Slams Barbie's Ankles
  23. ↑ Ferla, Ruth La. The New York Times. 9 May 2007. Faster Fashion, Cheaper Chic
  24. ↑ "Granted Clothing". Granted Clothing. Granted Clothing. Retrieved 9 January 2015.
  25. ↑ SINGH, SIMRAN. "RICHMOND COMPANY CLAIMS FOREVER 21 RIPPED OFF ITS SWEATER DESIGNS". Van City Buzz. Retrieved 9 January 2015.
  26. ↑ Judd, Amy. "Richmond clothing company claims Forever 21 ripped off their designs". Global News. Retrieved 9 January 2015.
  27. ↑ LINDSAY, BETHANY. "Forever 21 accused of copying Richmond company's sweater designs". Vancouver Sun. Retrieved 9 January 2015.
  28. ↑ Harowitz, Sara. "Granted Clothing, B.C. Store, Says Forever 21 Stole Its Designs". Huffington Post Canada. Retrieved 9 January 2015.
  29. ↑ http://www.huffingtonpost.ca/2015/01/07/granted-clothing-forever-21-plagiarism_n_6432472.html
  30. ↑ Mathew, Jerin. "Adobe sues fashion retailer Forever 21 for allegedly pirating Photoshop". International Business Times UK. Retrieved 31 January 2015.
  31. ↑ "Adobe Systems, Inc., Autodesk, Inc., and Corel Corporation vs. Forever 21, Inc" (PDF). Retrieved 31 January 2015.
  32. ↑ Dumas, Daisy. "Fashion Chain Forever 21 Accused of Pushing Religious Agenda with Christian-themed T-shirts." Mail Online. The Daily Mail, 11 Aug. 2011. Web. 23 Apr. 2014. <http://www.dailymail.co.uk/femail/article-2025046/Fashion-chain-Forever-21-accused-pushing-religious-agenda-Christian-themed-T-shirts.html>.
  33. ↑ Kolben, Deborah. "Evangelism in Fashion." The New York Sun. N.p., 18 Aug. 2006. Web. 29 Apr. 2014. <http://www.nysun.com/new-york/evangelism-in-fashion/38174/>.
  34. 1 2 Ng, Christina. "Forever 21′s ‘Allergic to Algebra’ Shirt Draws Criticism." ABC News. ABC News Network, 12 Sept. 2011. Web. 25 Apr. 2014. <http://abcnews.go.com/blogs/headlines/2011/09/forever-21s-allergic-to-algebra-shirt-draws-criticism/>.
  35. 1 2 Krupnick, Ellie. "'Allergic To Algebra' Tee From Forever 21 Under Fire." The Huffington Post. TheHuffingtonPost.com, 12 Sept. 2011. Web. 28 Apr. 2014. <http://www.huffingtonpost.com/2011/09/12/allergic-to-algebra-forever-21-shirt_n_959063.html>.
  36. 1 2 3 Little, Lyneka. ABC News. 8 June 2011. Forever 21 Threatens Blogger With Lawsuit for WTForever21 Site
  37. 1 2 Chang, Andrea. Los Angeles Times. 7 September 2011. Retailers Settle Suit over Cadmium in Jewelry
  38. 1 2 3 Adams, Rebecca. The Huffington Post. 5 Sept. 2012. Carolyn Kellman Sues Forever 21 Over Alleged 'Penny-Pinching Scheme'
  39. ↑ http://diariodorio.com/forver-21-chega-ao-shopping-tijuca-neste-sabado/
  40. ↑ "Forever 21 opens 21st store in India". Apparel Resources. 11 December 2017. Retrieved 6 August 2018.
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