Expert Global Solutions
| |
Private | |
Industry |
Business Process Outsourcing Accounts Receivable Management Customer Relationship Management Back Office Solutions |
Founded | 2012[1] |
Headquarters | United States |
Number of locations | Over 100 Globally |
Revenue | Approximately 2 billion USD |
Owner | One Equity Partners |
Number of employees | ~43,000 (2012) |
Parent | Alorica |
Website |
www |
Founded in 2012, Expert Global Solutions, Inc., ("EGS", formerly NCO Group), based in Plano, Texas,[2] was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [5]
In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]
References
- ↑ "EGS Profile". Egscorp.com. 2012-10-03. Retrieved 2012-10-13.
- ↑ EGS Fact Sheet
- ↑ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Insidearm.com. Retrieved 2012-10-13.
- ↑ "NCO and APAC merger means CRM outsourcing game change". OVUM. Retrieved 2012-10-13.
- ↑ "Nco Group Announces Completion Of Apac Merger And Refinancing". Oneequity.com. 2012-04-03. Retrieved 2012-10-13.
- ↑ "California company acquires Plano-based Expert Global Solutions". Retrieved December 16, 2017.