Dixons Carphone
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Public limited company | |
Traded as | LSE: DC. |
Industry | Consumer electronics |
Predecessor |
Dixons Retail Carphone Warehouse Group |
Founded | 7 August 2014 |
Headquarters |
London, W3 United Kingdom |
Number of locations | 2,139 stores (2017)[1] |
Area served | United Kingdom, Ireland, Mainland Europe |
Key people |
Ian Livingston (Chairman) Alex Baldock (Group Chief Executive) |
Revenue |
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Number of employees | 43,000 (2017)[1] |
Subsidiaries |
Goji Electronics iD Mobile Partmaster Team Knowhow |
Website |
dixonscarphone |
Dixons Carphone plc is a multinational electrical and telecommunications retailer and services company headquartered in London, formed on 7 August 2014 by the merger of Dixons Retail and Carphone Warehouse Group. It is listed on the London Stock Exchange, and is a constituent of the FTSE 250 Index.
The company operates under a number of brands in the United Kingdom, Ireland and mainland Europe. These include Currys, PC World, Team Knowhow and Carphone Warehouse in the United Kingdom; Dixons Travel in airports in the United Kingdom, Ireland and Oslo; Currys PC World and Carphone Warehouse in the Republic of Ireland; Elkjøp in Norway; Elgiganten/Gigantti in the other Nordic countries; and Kotsovolos in Greece.
History
Following shareholder agreement in July 2014, the £3.8 billion merged entity was launched on 7 August 2014; on the first day of trading the shares in the merged business were owned 50:50[3] by the former Dixons Retail and former Carphone Warehouse shareholders.[4] Carphone Warehouse's Sir Charles Dunstone was appointed chairman, and Sebastian James became chief executive.[5]
On the first day of trading, the company opened Carphone Warehouse concessions in seven PC World or Currys stores.[6]
Operations
The company owns the following brands:[7]
United Kingdom and Ireland
- Carphone Warehouse – mobile phone retailer
- Currys / Currys Digital – specialises in home electronics and household appliances
- PC World – specialises in computing; increasingly combined with Currys in dual branded stores
- Team Knowhow (rebranded from Knowhow in July 2017) – a provider of after sales product support and cover; provides home delivery, installations and repairs
- Dixons Travel – a retailer operating in the main airports in the United Kingdom, Dublin Airport in Ireland, and on board P&O's cruise ship Ventura
- iD Mobile – a 4G mobile network operator (United Kingdom)
Northern Europe
- Elgiganten – ("Electrical Giant") sells home electronics and household appliances in Denmark and Sweden
- Elkjøp – ("Electrical Buy") sells home electronics and household appliances in Norway
- Gigantti – ("Giant") sells home electronics and household appliances in Finland
- Lefdal – sold home electronics from larger stores in Norway
- Dixons Travel – operating in Oslo Airport
The KnowHow brand is also present in the Nordic stores.
Southern Europe
- Kotsovolos – sells home electronics in Greece
- Phone House – mobile phone retailer in Spain
Data security breaches
The group was fined £400,000 by the information commissioner in January 2018, as a result of unauthorised access to the personal data of over three million customers in 2015.[8]
A further security breach, said to affect 1.2 million customers, was reported by the company in June 2018.[9] The number of customers affected was later increased to ten million.[10]
References
- 1 2 "Year In Review". Dixons Carphone. Retrieved 9 August 2017.
- 1 2 3 "Annual Report and Accounts 2016/17" (PDF). Dixons Carphone. Retrieved 9 August 2017.
- ↑ "Dixons and Carphone warehouse merge to exploit internet of things". Marketing Week. 15 May 2014. Retrieved 1 Sep 2014.
- ↑ "Dixons and Carphone Warehouse shares drop on merger". BBC News. 15 May 2014. Retrieved 15 May 2014.
- ↑ Ruddick, Graham (15 May 2014). "Carphone Warehouse and Dixons agree £3.8bn merger". Daily Telegraph. Retrieved 15 May 2014.
- ↑ "Dixons Carphone unveils new stores". BBC News. 7 August 2014. Retrieved 7 August 2014.
- ↑ "Brands". Dixons Carphone. Retrieved 18 March 2017.
- ↑ "Carphone Warehouse fined £400,000 after serious failures placed customer and employee data at risk". ICO. Information Commisioner's Office. 10 January 2018. Retrieved 13 June 2018.
- ↑ "Investigation Into Unauthorised Data Access". Investis. RNS London Stock Exchange. 13 June 2018. Retrieved 13 June 2018.
- ↑ "Nine million more hit by Dixons data breach". BBC News: Business. 31 July 2018. Retrieved 1 August 2018.