Customer Service Week

Customer Service Week is celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations.

History of Customer Service Week

Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full week of October. In 1992, Former U.S. Senators Robert Dole and Nancy Kassebaum, along with U.S. Representatives Dan Glickman and Pat Roberts, championed this dynamic legislation on Capitol Hill resulting in the U.S. Congress proclaiming the first full week of October as National Customer Service Week. The proclamation was the culmination of two years of persistent work and effort by ICSA members who, through letters and phone calls, contacted their congressmen urging support of National Customer Service Week. According to John Kressaty who served as President of the ICSA during these efforts, National Customer Service Week activities have far-reaching effects in October and throughout the year. "There are two main purposes of National Customer Service Week,” says Kressaty. "It lets you recognize the job that your customer service professionals do 52 weeks a year. The other purpose is to get the message across a wide range of business, government and industry that customer service is very important along with bottom line profit in running a business," explains Kressaty.

The range of organizations participating is equally broad, including leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others. [1] [2]

Participating in Customer Service Week provides an opportunity for organizations to:[3]

  • Boost morale, motivation and teamwork.
  • Reward frontline reps for the important work they do all year long.
  • Raise companywide awareness of the importance of customer service.
  • Thank other departments for their support.

References

  1. ↑ https://www.nationalcustomerserviceweek.org/about
  2. ↑ Kiplagat, Eva. "From customers TO ADVOCATES". KIM. Kenya Institute of Management. Archived from the original on 3 March 2016. Retrieved 21 October 2014.
  3. ↑ https://www.nationalcustomerserviceweek.org/ncsw-schedule
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