Atento

Atento
Société Anonyme
Traded as NYSE: ATTO
Industry Business Process Outsourcing
Founded 1999
Services Customer Care Solutions, Sales, Credit management, Back Office, Service Desk, Technical Support
Number of employees
 154,000
Website http://www.atento.com

Atento is a multinational provider of CRM BPO services. The company is among the top three providers globally, based on revenues. Atento operates in 13 countries and employs approximately 154,000 people.[1]

Atento was named one of the 25 best multinational companies to work for by the Great Place to Work Institute in 2013 and 2014.[2] [3]

According to the Magic Quadrant 2013 ranking, Atento is one of the leaders in the area of Customer Management Contact Center BPO. [4]

History

In order to reinforce its partnership with Telefónica, in 2012 Atento signed the MSA with a nine-year term through 2021, which includes annual minimum revenue commitments in all jurisdictions (except for Argentina).

December 12th, 2012. Telefónica and Bain Capital closed the deal for the acquisition of Atento for €1,051 million euros. [5]

September 12th, 2014. Atento announces launch of initial public offering [6] [7] [8]

December 11th, 2014. Atento announced the sale of its operations in the Czech Republic to Comdata SPA [9] [10]

Locations

Atento has 93 contact centers in 13 countries: Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Mexico, Morocco, Panama, Peru, Puerto Rico, Spain, United States and Uruguay.[1]

References

  1. 1 2 Staff writer (June 28, 2016). "Verint Awards Atento Top Commercial Sector Customer Award". businesswire.com. Berkshire Hathaway. Retrieved 31 October 2016.
  2. ↑ Great Place to Work® announces the 2013 World's Best Multinational Workplaces, "Archived copy". Archived from the original on 2013-12-21. Retrieved 2014-09-23.
  3. ↑ Telefónica y Atento, entre las 25 mejores multinacionales para trabajar en el mundo (in Spanish)
  4. ↑ Magic Quadrant for Customer Management Contact Center BPO
  5. ↑ "Bain Capital buys Telefónica's Atento for $1.3B,". Archived from the original on 2013-03-09. Retrieved 2014-09-29.
  6. ↑ Atento S.A. announces launch of initial public offering
  7. ↑ Atento prevé alcanzar una valoración de 1.230 millones en su salida a Bolsa(in Spanish)
  8. ↑ Atento registra el folleto para salir a bolsa en Wall Street(in Spanish)
  9. ↑ Atento vende a Comdata su negocio en la República Checa(in Spanish)
  10. ↑ Atento announces the sale of its operations in the Czech Republic
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