The Complaining Cow

The Complaining Cow is the pen name of the consumer journalist and writer, Helen Dewdney, the author of two self-published books: How To Complain: The Essential Consumer Guide to Refunds, Redress and Results![1] and 101 Habits of an Effective Complainer.

The Complaining Cow
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!
AuthorHelen Dewdney
CountryUnited Kingdom
GenreReference/Consumer
Publication date
27 October 2014

In 2012 Dewdney started the blog The Complaining Cow, telling stories of gaining refunds and redress from companies, and providing tips and advice on how to complain about faulty goods and poor service.[2]

Books

Dewdney's book How To Complain: The Essential Consumer Guide to Refunds, Redress and Results![3][4] was published in October 2014.

A second book, 101 Habits of an Effective Complainer, was published in December 2019.

Blog

Dewdney regularly posts on her blog about poor service received from companies. Her blog has also been referenced in the Guardian.[5]

Media

Dewdney has appeared on TV programmes such as ITV News[6] and BBC Breakfast,[7] and in printed/online media providing advice and opinion.

She is an expert on the BBC consumer programme, Rip Off Britain. Having already appeared in the television series, including presenting a short film on hotels, she joined the expert team in the Pop Ups in 2018.[8]

She writes for the Financial Times,[9] MoneyWise,[10] and is the consumer champion at This is Money.[11]

References
  1. Amazon listing
  2. Ferguson, Donna (30 September 2017). "From passion to profit: Turn your hobby into a business". The Guardian. Archived from the original on 14 December 2018. Retrieved 21 December 2018.
  3. Dewdney, Helen (10 May 2018). "Avoid a holiday hire car nightmare". Financial Times. Retrieved 28 February 2020.
  4. Waterstones listing of book Archived 16 December 2018 at the Wayback Machine, including name of publisher. Retrieved 15 December 2018.
  5. Goodley, Simon (9 December 2018). "O2 poised to receive millions from Ericsson over software failure". Guardian. Retrieved 28 February 2020.
  6. "Five ways you can save money on utility bills". ITV News. 28 September 2018. Retrieved 28 February 2020.
  7. "Small claims court fee increase in England and Wales". BBC News. 24 April 2014. Retrieved 28 February 2020.
  8. "Helen Dewdney consumer expert was on hand to offer advice to our consumers – Rip off Britain: Pop up Shop at the Intu Trafford Centre Manchester 2018 – Rip off Britain – BBC One". Archived from the original on 14 December 2018. Retrieved 21 December 2018.
  9. https://www.ft.com/search?q=helen+dewdney
  10. "Articles by Helen Dewdney". Archived from the original on 14 December 2018. Retrieved 21 December 2018.
  11. https://www.thisismoney.co.uk/home/search.html?s=&authornamef=Helen+Dewdney+For+This+Is+Money
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