Techinline

Techinline FixMe.IT is an application[1] for remote support, remote control, desktop sharing, remote training, and file transfer between computers.[2] The application operates with the Microsoft Windows operating system.[3]


Techinline
Developer(s)Techinline Ltd.
Initial releaseAugust 2007
Stable release
4.5.1 / May 24, 2018 (2018-05-24)
Operating systemWindows
TypeRemote desktop software
LicenseProprietary
Websitehttps://www.techinline.com

Product

How it works

FixMe.IT offers two desktop applications: Expert and Client. To start a new remote support session, the expert directs a remote user to the FixMe.IT website in order to download the Client application and obtain a unique session ID. The expert can then use the ID provided by the remote user to connect to their computer via the Expert application[4].

Features

FixMe.IT can be used to access both on-demand and unattended machines [5]

The local expert can chat with the remote client, view and control the client’s desktop,[6] and also allow the client to view and control their local desktop.[7]

The expert may reboot the remote machine and the connection will be restored automatically.[8]

Files can be transferred between machines by means of copy-and-paste and drag-and-drop methods.[9][10]

The application can be integrated into any website, and the interface can be customized by adding a company logo, text, and fonts.[11]

The expert can open up and control multiple remote desktops simultaneously[12]

Other features include session recording, reporting, and multi-monitor support.[13]

Security

FixMe.IT uses a proprietary remote desktop protocol that is transmitted via SSL/TLS using 256-bit AES encryption, and supports two-factor authentication[14].

Licensing policy

Techinline FixMe.IT is commercial software that uses a subscription-based licensing model. Two types of subscription plans are available: monthly or yearly. Both plans allow an unlimited number of concurrent sessions and access up to 150 unattended computers.[15]

See also

References
  1. Web Based Remote PC Access, Softpedia, July 6, 2007.
  2. TechInline Re-Defines Web Based Remote PC Access Technology, TechChunks, June 3, 2011.
  3. Be Everywhere At Once With Remote Access Software, Zack Stern, PCWorld, July 5, 2009.
  4. "FixMe.IT Remote Desktop Tool Review". FileCritic. 2016-04-14. Retrieved 2018-09-18.
  5. https://gigaom.com/2016/06/21/fixme-it-delivers-fast-and-flexible-remote-support/
  6. Techinline: Remote Access From Your Browser, Droidsid, callingallgeeks.org, June 23, 2011.
  7. 5 Remote Support Tools for Small Business, Jason Richards, freelanceswitch.com.
  8. Techinline: Best Remote Support Software and Teamviewer Alternative Archived 2011-07-19 at the Wayback Machine, Siddartha, gadgetcage.com, June 9, 2011.
  9. Provide friends or customers with tech support via web, Elena Santos, Softonic, August 13, 2009.
  10. Techinline Releases Genuine “Drag and Drop” File Transfer For Remote Access Industry, Stewart Taylor, remote-desktopxp.com, June 17, 2011.
  11. Remote Tools For Your Support Team, Kevin Bolger, ITworld, October 15, 2009.
  12. "FixMe.IT Remote Desktop Tool Review". FileCritic. 2016-04-14. Retrieved 2018-09-18.
  13. "5 remote troubleshooting tools to fix your Windows 10 tech issues". Windows Report - Windows 10 and Microsoft News, How-to Tips. 2018-11-05. Retrieved 2018-11-07.
  14. "Top 5 Best Remote Support Software In 2019". TechTimes. 2019-01-24.
  15. Ltd, Crozdesk. "FixMe.IT Reviews, Pricing and Alternatives | Crozdesk". crozdesk.com. Retrieved 2018-09-25.
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