Sykes Enterprises

Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service.

Sykes Enterprises, Incorporated
Public
Traded asNASDAQ: SYKE
S&P 600 Component
ISINUS8712371033 
Industry
Founded1977
FounderJohn H. Sykes
Headquarters
Tampa, Florida
,
United States
Key people
Charles E. Sykes (President & CEO)
Services
Revenue US$ 1,286 million[1] (2016)
US$ 69 million[1] (2016)
US$ 94 million[1] (2016)
Total assets US$ 948 million[1] (2016)
Total equity US$ 679 million[1] (2016)
Number of employees
54,550[1] (2016)
Websitesykes.com

History

Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations.[2] Companies such as IBM, AT&T, and Texas Instruments were among SYKES' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.

In 1992, the company moved into the customer service business by purchasing Jones Technologies, a call center company based in Sterling, Colorado.[3]

In 1993, SYKES relocated its corporate headquarters from Charlotte to Tampa, Florida.[4]

SYKES became a publicly traded company in 1996.[5] The company was listed on NASDAQ under the stock symbol SYKE.

David Grimes, a former AT&T executive, was named president of SYKES in 1998.[6] John Sykes remained CEO and chairman. In 2000, Grimes became president and CEO. However, after 3 months, Grimes resigned and Sykes returned as president and CEO.[7]

Charles Sykes, John Sykes' son, became president and CEO of the company in 2004.[8] Charles had been with the company 17 years prior to assuming his father's position.

Timeline

The following are key milestones in Sykes' official history as a company.[9]

  • 1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina
  • 1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
  • 1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business
  • 1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida
  • 1994 - SYKES opens call center in Amsterdam (Netherlands) to be their EMEA h.q.
  • 1996 - Company goes public – stock begins trading on NASDAQ. First international presence with acquisition of Datasvar Support AB of Sweden
  • 1996 - SYKES purchases DIAGSOFT Inc. of Scotts Valley, CA.
  • 1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
  • 1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica
  • 2003 - SYKES expands global footprint to El Salvador and Cebu City in the Philippines
  • 2004 - Chuck Sykes appointed as President and CEO[10]
  • 2006 - SYKES acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end
  • 2007 -SYKES expands to Perry County, Kentucky
  • 2011 - SYKES opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.
  • 2009 - SYKES and ICT Group have begun integration after the proposed merger of the two
  • 2010 - SYKES acquires ICT Group
  • 2010 - Company opens two new support centers in Norway
  • 2011 - SYKES opens their call center in Fort Smith, Arkansas
  • 2012 - SYKES acquires Alpine Access[11] and opens a new support center in Eugene, Oregon.[12]
  • 2012 - SYKES opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.
  • 2013 - SYKES opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines
  • 2015 - Investment from Livingbridge private equity SYKES opens new center in Boise, Idaho and acquires a company called Qelp[13]
  • 2016 - SYKES acquires Clearlink[14] and opens new center in San Pedro, Costa Rica
  • 2018 - SYKES acquires RPA service provider, Symphony Ventures[15]

Locations

SYKES headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:[16]

Services

SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to global 2000 companies around the world, primarily in the communications, financial services, healthcare, technology[17] and transportation and leisure industries.[18]

Sykes' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[19]

References
  1. "2015 Annual Report" (PDF). Sykes Enterprises. Retrieved 11 June 2016.
  2. Cranford, Steve (November 19, 1990). "Volunteering Left and Right". The Business Journal Serving Charlotte and the Metropolitan Area. p. 14.
  3. Martinez, David (April 6, 2013). "Call Center Operations Thriving After 2 Decades". Sterling Journal-Advocated. Retrieved June 12, 2016.
  4. Goldstein, Alan (August 11, 1993). "Computer Company to Move to Tampa". St. Petersburg Times. p. 1E.
  5. "Shares of Sykes Enterprises Nearly Double on Day One". The New York Times. Bloomberg Business News. May 1, 1996. Retrieved June 11, 2016.
  6. Barancik, Scott (July 28, 2000). "Sykes hands chief executive post to protege". St. Petersburg Times. Retrieved June 18, 2016.
  7. "John Sykes to head Sykes Enterprises, again". Tampa Bay Business Journal. November 13, 2000. Retrieved June 18, 2016.
  8. Hundley, Kris (August 3, 2004). "Founder of Sykes Retires - Again". St. Petersburg Times. Retrieved June 17, 2016.
  9. https://www.sykes.com/about-us/
  10. "Seasoned Executive, Charles E. Sykes, Appointed to President of Sykes Enterprises, Incorporated | Business Wire". www.businesswire.com. Retrieved 2017-02-02.
  11. Stevenson, Chelsea. "Sykes Enterprises to buy Alpine Access for $150M". MarketWatch. Retrieved 30 July 2012.
  12. Offenbacher, Claude. "Sykes Enterprises of Tampa, Florida, has leased the building at 175 West Broadway in Eugene as a call center. Dave Hauser, president of the Eugene Chamber of Commerce, says Sykes is expected to employ 350 people". KLCC Eugene. Retrieved 7 March 2013.
  13. "http://www.bizjournals.com/tampabay/blog/morning-edition/2015/08/sykes-buys-dutch-firm-with-mobile-phone-expertise.html". www.bizjournals.com. Retrieved 2017-02-08. External link in |title= (help)
  14. "http://www.bizjournals.com/tampabay/blog/morning-edition/2016/03/sykes-buys-fast-growing-utah-firm.html". www.bizjournals.com. Retrieved 2017-02-08. External link in |title= (help)
  15. "Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited". Globenewswire. October 22, 2018. Retrieved November 8, 2018.
  16. https://www.sykes.com/locations/
  17. "Sykes Enterprises Inc: Company Profile". Bloomberg. Retrieved 2017-02-02.
  18. http://www.sykes.com/OurCompany.aspx
  19. https://www.sykes.com/how-we-help/>
  • Business data for Sykes Enterprises, Incorporated:
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