Six forces model

There are several dimensions that rivals within an industry can compete on – price discounting (cost leadership strategy), introduction of new services/ products (innovation strategy), improvement of service quality (customer-orientation strategy) etc. High competition between rivals can stifle an industry's profitability.

Intensity of competition is highest if:

• Competitors are equal in size and power as poaching business is hard to avoid
• Industry growth is slow. This causes competing organisations to fight for market share
• Exit barriers are high (e.g. highly specialised assets and management devotion). This can cause companies making low or negative returns to stay in the market leading to excess capacity meaning that healthy competitors' profitability will suffer.
• Competitors are competing on price. Price competition is particularly destructive to profitability as it is easy to identify price competition meaning other competitors can retaliate. This can lead to a vicious cycle of price reductions, reducing profitability and training customers to overlook service/product quality in favour of the cheapest option available to them

While non-price based competition can sometimes escalate to a level at which it starts to undermine industry profitability, it is less likely to happen than price rivalry and can also be valuable to a given industry. Competing in areas such as product features, customer support, delivery time, and brand image isn't likely to be as damaging to profits because it will increase customer value in the product or service and may help establish customer loyalty. This in turn can improve industry profitability through increasing value relative to substitutes and raising the barriers of entry for new potential competitors.[4][5][6]

New entrants put pressure on current organisations within an industry through their desire to gain market share. This in turn puts pressure on prices, costs and the rate of investment needed to sustain a business within the industry. The threat of new entrants is particularly intense if they are diversifying from another market as they can leverage existing expertise, cash flow and brand identity as it puts a strain on existing companies profitability.

Barriers to entry restrict the threat of new entrants. If the barriers are high, the threat of new entrants is reduced and conversely if the barriers are low, the risk of new companies venturing into a given market is high. Barriers to entry are advantages that existing, established companies have over new entrants.[4][5][6]

According to Porter, there are 7 major barriers:[4]

• Supply-side economies of scale – spreading the fixed costs over a larger volume of units thus reducing the cost per unit. This can discourage new entrant because they either have to start trading at a smaller volume of unit and accept a price disadvantage over larger companies or risk coming into the market on a large scale in an attempt to displace the existing market leader.
• Demand-side economies of scale – this occurs when a buyers willingness to purchase a particular product or service increases with other people's willingness to purchase it. Also known as network effect, people tend to value being in a 'network' with a larger number of people who use the same company.
• Capital requirements – the amount of capital needed to start up within an industry can be a deterrent to new entrants as they will have to self-fund the venture or convince investors that their business model is good enough for an investment.
• Incumbency advantages independent of size – No matter the size of an existing business within an industry they always tend to have certain advantages over new entrants. They are more established so will tend to have better access to raw materials, established connections with suppliers, brand identity, cumulative experience about best working practices etc.
• Unequal access to distribution channels – if there are a limited number of distribution channels for a certain product/ service new entrants may struggle to find a retail or wholesale channel to sell through as existing competitors will have a claim on them.
• Restrictive government policies – policies set out by the government can help or hinder new entrants. Through licensing requirements and restriction on foreign investment the government can regulate industries aiding or preventing new entrant from gain access to a particular market.[4][6]

Powerful customers can play different companies off against each other in order to drive price down or demand a high quality of service. Bargaining power is high in a customer group if:

• Limited number of buyers/one buyer who buys in a large volume – large volume buyers tend to be powerful because they bring a lot of revenue into the company
• Products are not unique – if customers feel that they can get the same product elsewhere they have high bargaining power and will tend to play one vendor off against the other
• Switching costs are low – if customers do not lose anything by switching, they are more likely to switch between vendors[4][5][6]

Powerful suppliers (e.g. labour suppliers) can influence profitability of an industry though charging higher prices, limiting service quality or by shifting costs to the industry participants. A supplier group is powerful if:

• It is more concentrated than the industry it is selling to
• It doesn't heavily rely on the industry to gain revenue
• Switching costs are high for the industry members
• Suppliers produce unique products that have no substitutes
• Can legitimately threaten forward integration – if the industry itself is making a higher amount of money in relation to the supplier, it may provoke them to enter the market. This limits the profitability of an industry as there is not only the threat of a new entrant, there is also the threat of losing the supplier.[4][5][6]

A substitute product is something that fulfils the same function or a similar function to a given industry product e.g. using Skype is a substitute to travelling for a meeting. Substitutes are often overlooked as they can appear to provide something completely different but they need to be considered when thinking about overall competitiveness of a company. When the threat of substitutes is high, industry profitability suffers.[5][6]

The threat of substitutes is high if:

• Switching costs are low – if customers do not lose anything by switching then the threat of substitution increases
• Price-performance trade off – if the substitute offers an attractive trade of between price and performance in relation to the industry product. The better the relative value of the substitute the stronger the negative impact it will have on profitability [4][6]

This force was the sixth force, added in the revised 1990s model. It refers to products or services that are compatible with what a particular industry sells. The effect of complementary goods on an industry's profitability generally depends on how reliant the product or service is on the compatible product. If one cannot function without the other, the impact is high. The impact of complementary products can be good or bad for industry profitability. If the complementary good is doing well within its industry this can have a positive effect on the profitability of a given company. Adversely, if performance is bad or prices rise within the complementary product's market it can negatively impact upon the level of profit that the industry can obtain. For example, when petrol costs rise the public transport industry may suffer reduced profits or be forced increase prices which may cause customers to look for alternatives, e.g. walking and car sharing, again reducing overall profitability of an industry.[7][8]