Service robot

Service robots assist human beings, typically by performing a job that is dirty, dull, distant, dangerous or repetitive, including household chores. They typically are autonomous and/or operated by a built-in control system, with manual override options. The term "service robot" does not have a strict technical definition. The International Organization for Standardization defines a “service robot” as a robot “that performs useful tasks for humans or equipment excluding industrial automation applications”.[1]

According to ISO 8373 robots require “a degree of autonomy”, which is the “ability to perform intended tasks based on current state and sensing, without human intervention”. For service robots this ranges from partial autonomy - including human-robot interaction - to full autonomy - without active human robot intervention. The International Federation of Robotics (IFR) statistics for service robots therefore include systems based on some degree of human robot interaction or even full tele-operation as well as fully autonomous systems.

Service robots are categorized according to personal or professional use. They have many forms and structures as well as application areas.

Types

The possible applications of robots to assist in human chores is widespread. At present there are a few main categories that these robots fall into.

Industrial

Industrial service robots can be used to carry out simple tasks, such as examining welding, as well as more complex, harsh-environment tasks, such as aiding in the dismantling of nuclear power stations. Industrial robots have been defined by the International Federation of Robotics as "an automatically controlled, reprogrammable, multipurpose manipulator programmable in three or more axes, which may be either fixed in place or mobile for use in industrial automation applications".[2]

Frontline Service Robots

Service robots are system-based autonomous and adaptable interfaces that interact, communicate and deliver service to an organization’s customers.[3]

Domestic
Main article: Domestic robot
The Roomba vacuum cleaner is one of the most popular domestic service robots.

Domestic robots perform tasks that humans regularly perform in non-industrial environments, like people's homes such as for cleaning floors, mowing the lawn and pool maintenance.[4] People with disabilities, as well as people who are older, may soon be able to use service robots to help them live independently.[5] It is also possible to use certain robots as assistants or butlers.

Scientific

Robotic systems perform many functions such as repetitive tasks performed in research. These range from the multiple repetitive tasks made by gene samplers and sequencers, to systems which can almost replace the scientist in designing and running experiments, analysing data and even forming hypotheses.

Autonomous scientific robots perform tasks which humans would find difficult or impossible, from the deep sea to outer space. The Woods Hole Sentry can descend to 4,500 metres and allows a higher payload as it does not need a support ship or the oxygen and other facilities demanded by human piloted vessels.[6] Robots in space include the Mars rovers which could carry out sampling and photography in the harsh environment of the atmosphere on Mars.

Event Robots

Event Robots are starting to be used within the realms of service Robots to engage with clients and event attendees. Robots provide a great source of interaction. “Eva” photography Robot is a great example of how a Robot can be used for events to engage attendees.

Examples
Cognitive Service Robot Cosero[7]

See also

References
  1. Provisional definition of Service Robots English, 24 September 2018
  2. "International Federation of Robotics".
  3. Jochen Wirtz, Paul Patterson, Werner Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins (2018), “Brave New World: Service Robots in the Frontline”, Journal of Service Management, Vol. 29, No. 5, 907-931, https://doi.org/10.1108/JOSM-04-2018-0119
  4. Mettler, Tobias; Sprenger, Michaela; Winter, Robert (2017). "Service robots in hospitals: new perspectives on niche evolution and technology affordances". European Journal of Information Systems. 26 (5): 451–468. doi:10.1057/s41303-017-0046-1.
  5. Graf, Birgit; Hans, Matthias; Schraft, Rolf D. (2004). "Care-O-bot II—Development of a Next Generation Robotic Home Assistant". Autonomous Robots. 16 (2): 193–205. doi:10.1023/B:AURO.0000016865.35796.e9.
  6. "AUV Sentry". Woods Hole Oceanographic Institution. Retrieved 31 January 2011.
  7. Behnke, Sven; Schwarz, Max; Stückler, Jörg (2016). "Mobile Manipulation, Tool Use, and Intuitive Interaction for Cognitive Service Robot Cosero". Frontiers in Robotics and AI. 3. doi:10.3389/frobt.2016.00058. ISSN 2296-9144.

Further reading
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