My Pillow

My Pillow, Inc. is a pillow manufacturing company based in Chaska, Minnesota, United States.[2] The company was founded in 2009 by Mike Lindell, who invented and patented MyPillow, an open-cell, poly-foam pillow design. From 2004–2009, MyPillows were sold through Lindell’s Night Moves Minnesota, LLC and have been sold through My Pillow, Inc. since 2009.[3] My Pillow has sold over 41 million pillows, due mostly to TV infomercials.[4][5] The company started with five employees in 2004 and had 1,500 employees as of 2017.[6]

My Pillow, Inc.
Private
IndustryPillows
FoundedJuly 1, 2009[1]
FounderMike Lindell
HeadquartersChaska, Minnesota, United States
Number of employees
1,500
Websitewww.mypillow.com/ 

My Pillow, Inc. has been fined, and has settled various lawsuits related to misleading advertising. The company has made scientifically-unsupported claims that the company’s pillows could treat and cure multiple diseases, including multiple sclerosis and cerebral palsy.[7][8][9]

History

Origin

My Pillow was founded by Minnesota native Michael J. Lindell.[10][11] To help fund the development of the pillow, Lindell sold four bars he owned in Carver County, Minnesota, and mortgaged his house.[2][6] At first, Lindell hand-sewed the pillows himself and handled all the sales and distribution with help from his family.[6]

The first MyPillow was sold in 2005 at a kiosk in Eden Prairie Center, a mall in Eden Prairie, Minnesota.[6] For the next six years, the company struggled, selling at mall kiosks, state fairs, and trade shows.[12]

Promotion

The company's success took off after launching an infomercial in October 2011.[13] The thirty-minute show was shot in one day in front of a live studio audience and cost $500,000 to produce and launch.[14] As of September 2013, the infomercial was still running an average of 200 times per day on local and national networks. Since it first aired, My Pillow has sold more than 30 million pillows and grown from 50 employees to over 1,500.[5][14][15]

In July 2015, Lindell and My Pillow sponsored an attempt to set a new Guinness World Record for the world's largest pillow fight at a St. Paul Saints baseball game. The fight featured 6,261 participants, beating a previous record of 4,201.[16]

In May 2018, Lindell and My Pillow again broke the Guinness World Record for the world's largest pillow fight, this time at the evangelistic PULSE Movement event held at the U.S. Bank Stadium, after Lindell led over 45,000 people in prayer.[17][18][19]

In late March 2018, student activists from the Stoneman Douglas High School shooting, including David Hogg, called for a boycott of advertisers on the television show The Ingraham Angle on Fox News Channel, after host Laura Ingraham made disparaging comments about Hogg. Dozens of advertisers subsequently vowed to no longer pay for advertising on The Ingraham Angle, but My Pillow continued to advertise on the show and increased their advertising buy on The Ingraham Angle by 625% during the first week in April 2018.[20]

MyPillow was spending more money advertising on the Fox News Tucker Carlson Tonight program than any other advertiser as of June 2020, after many major companies stopped supporting the show following Carlson's statements about white supremacy and other issues.[21]

Operations

The company's headquarters, call center and customer service center are located in Chaska, Minnesota.[2] My Pillow manufactures pillows, mattresses, mattress toppers and covers, Giza Cotton sheets, and pet beds[22] at its 70,000 square-foot manufacturing plant in Shakopee, producing approximately 25,000 pillows per day.[15][23] Some products are marketed as "proudly American made".[24]

Retail

My Pillow opened its first retail store in Burnsville, Minnesota, in 2012 and, as of 2017, had grown to 17 locations in Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.[25] My Pillow products are also offered on QVC, at major retailers, trade shows, and from the My Pillow website.[13][26]

Covid-19 pandemic production shift

In March 2020, FOX News reported that founder Mike Lindell had announced that 75% of the company's production was shifting to making cotton face masks to donate to health care workers for use during the COVID-19 pandemic, and that "Masks will not be available to public to purchase",[27][28] though the cotton masks later appeared for sale on the My Pillow website.[29]

Design and technology

My Pillow products are a patented design, involving a mix of different-sized pieces of open-cell poly-foam. Lindell claims to have tested 94 different foams before deciding on the right one.[6] The pieces are chopped to specification by a machine Lindell developed based on a piece of farm equipment. The mix also contains a resin that enables the foam to retain much of its shape when molded to the user's preference. The pillows are non-allergenic, dust mite-resistant, washable, and dryable.[6] In 2013, QVC awarded My Pillow its Q-Star Award for Product Concept of the Year.[30]

Lawsuits and settlement

In April 2016, a class action lawsuit was proposed for the pillows being falsely advertised, among the complaints being that Lindell is marketed as a "Sleep Expert," despite having no board certification or special training in sleep medicine.[8] The Better Business Bureau has received 220 complaints regarding the company from 2013–2016.[31]

In August 2016, the New York State Attorney General's office charged that My Pillow failed to collect and remit over $500,000 in sales tax. The company denied any wrongdoing and agreed to pay $1.1 million in settlement.[32]

On November 1, 2016, My Pillow agreed to pay $1 million ($995,000 in civil penalties and $100,000 to California charities benefiting the homeless and victims of domestic violence) to settle a false advertising lawsuit brought in Alameda County Superior Court by Alameda County and eight other California counties.[33] The lawsuit challenged the company's marketing claims, which asserted without proof that its pillows could treat symptoms of fibromyalgia, restless leg syndrome, sleep apnea, cerebral palsy, acid reflux, and other conditions.[33] As part of the settlement, the company was banned "from making claims in California that its pillows can cure or treat diseases and their symptoms without a human trial to back up the statements."[33] "In addition, My Pillow must stop promoting itself as the 'official pillow' of the National Sleep Foundation because it failed to disclose its financial connection with the foundation to consumers."[32]

In November 2017, the lawsuit, which challenged the appropriateness of the marketing, packaging, and sale of MyPillow products, including health claims about the product, buy one get one promotions, and the use of third party endorsements and logos, was settled.[7]

Ratings and reviews

In January 2017, the Better Business Bureau (BBB) announced it had revoked the accreditation for My Pillow and had lowered their rating from an A+ to an F[34] based upon numerous consumer complaints. The main issue addressed by the BBB was the constant use of their buy one, get one free offer. The BBB's Code of Advertising requires that offers or discounts must be made for a limited time, or the deal becomes the normal price of the product.[35] It remained an active promotion, as of June 2020.[36]

A 2016 Consumer Reports review of the company's pillows found a mixed reception after at-home testing, finding that "only one-third of the group said they would buy MyPillow again."[37]

Philanthropy

A portion of MyPillow proceeds go toward the Lindell Foundation, a charity that assists addicts, veterans, cancer patients, and other people in need.[23][38] In March 2015, My Pillow donated pillows to the Sandra J. Schulze American Cancer Society Hope Lodge facilities, which houses patients and their caregivers when traveling for treatment.[39][40] As of 2017, the company was donating a pillow to charities such as homeless shelters and hospitals for each order made in the associated Minnesota community.[41] MyPillow donated 60,000 pillows in 2017 to Hurricane Harvey victims in Texas.[42]

References
  1. "My Pillow Inc". www.bloomberg.com. Retrieved April 3, 2020.
  2. Michael J Lindell, "MyPillow HQ moves to Chaska," Chaska Herald, June 16, 2015.
  3. "CASE 0:18-cv-00196 Document 1 Filed 01/24/18 Page 1 of 19" (PDF). DuetsBlog. Retrieved June 2, 2020.
  4. Rothman, David. "The story of the My Pillow king". CBSN. CBSN. Retrieved August 8, 2018.
  5. Wells, Jane. "How this entrepreneur went from a crack addict to a self-made multimillionaire". CNBC. CNBC LLC. Retrieved December 19, 2017.
  6. John Vomhof Jr., "My Pillow soars after informercial," Minneapolis / St. Paul Business Journal, June 22, 2012.
  7. Bucher, Anne (November 28, 2017). "MyPillow BOGO Class Action Settlement". Top Class Actions. Retrieved December 16, 2018.
  8. Tassin, Paul (April 11, 2016). "My Pillow Class Action Says Pillows Are Falsely Advertised". Top Class Actions. Retrieved September 3, 2016.
  9. "My Pillow Health Claims Lawsuit Settlement".
  10. Green, Penelope (February 11, 2015). "The Pillow Cure". The New York Times. Retrieved May 5, 2020.
  11. C.J. (January 16, 2010). "Case of the Missing Pillows". Star Tribune. Retrieved May 5, 2020.
  12. Baverman, Laura (December 16, 2013). "Dangers of sudden success sink in for MyPillow founder on eve of new infomercial". Upstart Business Journal. Archived from the original on September 15, 2014.
  13. Sam Black, "My Pillow moving 200 jobs to Shakopee, opening retail stores," Minneapolis / St. Paul Business Journal, August 23, 2012.
  14. John Ewoldt, "Sales stay plump for Chanhassen-based MyPillow," Star Tribune, September 15, 2013.
  15. "The Man Behind The Passion Of MyPillow," CBS Minnesota, December 25, 2013.
  16. "Saint Paul Saints hold world's largest pillow fight". Burlington Free Press. July 21, 2015. Retrieved December 26, 2016.
  17. "Largest pillow fight". Guinness World Records. Guinness World Records Limited. Retrieved August 8, 2018.
  18. "PULSE Events". PULSE. Retrieved August 8, 2018.
  19. "Twin Cities Pulse Event". Michael J Lindell. Retrieved August 8, 2018.
  20. Berr, Jonathan (April 12, 2018). "Ad Prices On Fox's 'The Ingraham Angle' Fall In The Wake Of Advertiser Boycott". Forbes. Retrieved May 5, 2020.
  21. Hsu, Tiffany (June 12, 2020). "Fox News Host Tucker Carlson Loses More Advertisers". The New York Times. ISSN 0362-4331. Retrieved June 12, 2020.
  22. "MyPillow Mattress". www.mypillow.com. Retrieved February 14, 2019.
  23. "'My Pillow' founder opens up about addiction," Salvation Army Website, December 29, 2015.
  24. J.W. Najarian, "Michael J. Lindell Inventor of My Pillow and Founder of the Lindell Foundation," On Purpose Magazine, April 6, 2012.
  25. “Places to Buy,” My Pillow Website, retrieved January 14, 2016.
  26. "The Preposterous Success Story of America's Pillow King". Bloomberg BusinessWeek. Bloomberg L.P.
  27. "MyPillow shifting 75% of production to make face masks for hospitals". Fox 9 KMSP. March 25, 2020. Retrieved June 13, 2020.
  28. Hooten, Kyle (March 26, 2020). "MyPillow Starts Making Free Masks For Hospitals Amidst COVID-19". Alpha News. Retrieved June 13, 2020. MyPillow, has started making face masks to be donated to hospitals nationwide.
  29. "MyPillow Face Masks". MyPillow.com. Retrieved June 14, 2020.
  30. Nichole Dobo, "Pillow business earns QVC award," The News Journal, February 20, 2014.
  31. "BBB Business Profile – My Pillow, Inc".
  32. Farrell, Mary H.J., "My Pillow Settles Consumer Lawsuit Over Health Claims for $1 Million", Consumer Reports, November 03, 2016
  33. Filipa A. Ioannou. "MyPillow maker to pay $1 million in false advertising settlement". San Francisco Chronicle. Retrieved November 1, 2016.
  34. ""My Pillow" downgraded to an F rating by Better Business Bureau". WTHR. January 4, 2017.
  35. "BBB revokes MyPillow accreditation". ABC 10. KXTV. January 2, 2017. Retrieved January 3, 2017.
  36. "Premium Classic MyPillow Buy One Get One". MyPillow.com. Retrieved June 14, 2020.
  37. Lehrman, Celia Kuperszmid (November 3, 2016). "Should MyPillow Become Your Pillow?". Consumer Reports. Retrieved June 18, 2020.
  38. J.W. Najarian, "MyPillow and Orange County Choppers Unveil Custom Motorcycle at Mall of America," On Purpose Magazine, April 6, 2012.
  39. Tran, Hannah (March 4, 2015). "Large Pillow Donation Brings Comfort to Hope Lodge". KAAL. Archived from the original on July 4, 2015.
  40. Hansel, Jeff (March 5, 2015). "Pillow donation brings comfort to cancer patients". PostBulletin.com. Archived from the original on May 10, 2017.
  41. Stanwood, Maggie (August 8, 2017). "MyPillow giving pillows away to charities". Southwest News Media. Retrieved June 18, 2020.
  42. Winter, Deena (August 31, 2017). "MyPillow to donate 60,000 pillows to Hurricane Harvey victims". Southwest News Media. Retrieved June 18, 2020.
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