Masergy Communications

Masergy Communications (/ˈmeɪsərdʒi/ MAY-sər-jee) is a software defined networking services company founded in 2000 and headquartered in Plano, Texas. Their offerings include Managed SD-WAN, Unified Communications, Cloud Contact Center, and Managed Security.[2][3][4][5]

Masergy Communications
IndustrySoftware
Headquarters
Plano, Texas
,
United States of America
Key people
Chris MacFarland (CEO), Robert Bodnar (CFO)[1]
RevenueUS$300 million (2016)
Number of employees
700 (2019)
Websitehttps://www.masergy.com

Masergy's customers include Huisman,[6] Pattonair,[7] PRGX, Inc.,[8] Eurostar,[9] Dolby Laboratories, and the Hallmark Channel.[10]

Corporate structure

Acquisitions and Subsidiaries

Early on, Masergy was backed by venture investors. In 2003, Centennial Ventures and Meritage Funds jointly invested a total of $31 million in Masergy. And in 2005, WestAM led a group that invested $30 million in Masergy.[11]

Chris MacFarland joined Masergy as its chief operating officer in 2008, and was named its CEO in 2010.[12] In August 2011, Masergy was acquired by ABRY Partners LLC, a private equity investment firm, for an undisclosed price.[13]

Masergy acquired Broadcore Communications for an undisclosed purchase price in July 2012. Broadcore offered communications services, including video calling and call recording, for businesses.[14]

In April 2014, Masergy acquired Global DataGuard, broadening its portfolio to include managed security services for enterprise customers. Its Unified Enterprise Security solution includes advanced persistent threat management and adaptive network behavioral analysis.[15][16]

Masergy was acquired by Berkshire Partners in 2016 for an undisclosed amount, and had been previously acquired by ABRY Partners LLC, a private equity investment firm, for an undisclosed price.[17][18][19]

In September 2018, James Parker was named the new CEO.[20][21]

In May 2020, Chris MacFarland was named the new Chairman & CEO.

Services

Masergy delivers Managed SD-WAN, Unified Communications, Cloud Contact Center, and Managed Security to global enterprises[22] for clients in industries such as manufacturing, healthcare, entertainment, finance, broadcasting, and more.

In March 2019, Masergy launched its new AI-Powered Intelligent Virtual Agent which powers Masergy's virtual assistant and chat bot features for their Global UCaaS solutions.[23]

In July 2019, Masergy launched its Integrated SD-WAN and Security Bundles, including options for Unified Threat Management, Threat Monitoring and Response as well as Managed Security Services.[24]

In August 2019, Masergy launched an updated experience for its Intelligent Service Control (ISC) portal, simplifying and unifying network & application management.[25]

In September 2019, Masergy announced the introduction of AIOps, the Industry’s First Integrated AI-based Network, Security & Application Optimization Solution, taking the first step towards their vision of autonomous networking.[26]

In April 2020, Masergy Delivered their 2020 CCaaS and UCaaS Trends Report[27]

Awards

May 2013: Masergy's CEO, Chris MacFarland, was named a finalist in Ernst & Young's Entrepreneur of the Year Southwest Area North.[28]

June 2015: Masergy's CEO, Chris MacFarland, was awarded Ernst & Young's Entrepreneur of the Year 2015 for the technology/telecom sector in the U.S. southwest.[29]

2015: Masergy ranked #4180 on Inc. magazine's Inc. 5000 list for 2015. The magazine cited Masergy's 67 percent growth rate over three years. This also marked the fifth time Masergy was included on the Inc. 5000 list.[30]

2017: Masergy's CEO, Chris MacFarland, was named as one of the top 10 highest rated CEOs on Glassdoor.[31]

2018: Masergy won the 2018 Internet Telephony Network Security Excellence Award.[32]

2019: Masergy Won the 2019 Silver Stevie Award for Customer Service Success[33]

February 2019: Masergy Won the 2019 BIG Innovation Award for Secure Hybrid Networking with SD-WAN[34]

June 2019: Masergy won the 2019 Unified Communications Product of the Year Award[35]

August 2019: Masergy won the 2019 INTERNET TELEPHONY SD-WAN Product of the Year Award[36]

October 2019: Masergy won Two Cisco Contact Center Awards[37]

January 2020: Masergy AIOps wins 2020 BIG Innovation Award[38]

March 2020: Masergy named a Visionary in Gartner Magic Quadrant for Network Services, Global[39]

References
  1. "Meet Our Management Team". Retrieved May 26, 2020.
  2. "Masergy Communications Is No. 4364 on the Inc. 5000". Inc.com.
  3. "Big Data analytics benefits from high-performance network". Cloud Strategy Magazine. 22 August 2016.
  4. Moore, John. "Cybersecurity concerns fuel MSSPs, managed security market". TechTarget.
  5. Shimel, Alan (1 May 2014). "Masergy adds MSSP to its lineup". Network World.
  6. Seals, Tara. "Dutch Construction Giant Taps Masergy for Hybrid WAN". Channel Vision. Retrieved 6 October 2017.
  7. Boulton, Clint. "SDN providers nibbling away at slow-moving MPLS carriers". CIO. Retrieved 6 October 2017.
  8. "Big Data analytics benefits from high-performance network". Cloud Strategy. Retrieved 6 October 2017.
  9. Santo, Brian. "Masergy Designs Hybrid WAN for European Train Service". SDX Central. Retrieved 6 October 2017.
  10. "Surviving a mid-stage crisis: Masergy disrupts the networking services industry when it grows up in a hurry". Smart Business Network, Inc. Retrieved 6 October 2017.
  11. "Masergy Communications > Recent News & Activity". Crunchbase. Retrieved 14 November 2017.
  12. Bounds, Jeff; Nielsen, Karen; Perez, Christine; Vosburgh, Glenda. "Entrepreneurs of the Year 2014". D Magazine. Retrieved 14 November 2017.
  13. Berndtson, Chad. "Masergy Acquired By ABRY Partners". CRN. Retrieved 14 November 2017.
  14. Bounds, Jeff. "Masergy Communications buys Broadcore". Retrieved 31 August 2017.
  15. "Masergy Acquires Global DataGuard". Info Security Group.
  16. Kobialka, Dan. "Masergy Communications Acquires Global DataGuard". MSPmentor. Retrieved 31 August 2017.
  17. Buckley, Sean (25 October 2016). "Masergy sold to Berkshire Partners | FierceTelecom". www.fiercetelecom.com. FierceTelecom. Retrieved 19 August 2017.
  18. "Berkshire Partners nears deal to acquire Masergy: sources". Reuters. 2016.
  19. Shinneman, Shawn (24 October 2016). "Boston firm to acquire Plano-based Masergy for reported $900 million". Dallas Business Journal.
  20. "Plano-Based Masergy Communications Names New CEO - D Magazine". D Magazine. 2018-09-13. Retrieved 2018-09-25.
  21. Wilson, Carol. "Masergy CEO: How We'll Get to $1BN". Light Reading.
  22. Shinneman, Shawn. "The story of Masergy – from 2000 founding to 2016 acquisition – in the words of CEO Chris MacFarland". Retrieved 13 December 2017.
  23. "Masergy Launches New AI-Powered Intelligent Virtual Agent". Masergy. Retrieved 13 August 2019.
  24. "Masergy Launches New SD-WAN and Security Bundles". Masergy. Retrieved 13 August 2019.
  25. "Masergy Launches New Portal Experience Consolidating Analytics and Control". Masergy. Retrieved 13 August 2019.
  26. "Masergy Launches First Integrated AI Network". UCTODAY. Retrieved 26 September 2019.
  27. "Masergy Delivers 2020 CCaaS and UCaaS Trends Report". UCTODAY. Retrieved 26 May 2020.
  28. "EY announces Entrepreneur Of The Year 2013 finalists in Southwest Area North Awards program". Ernst & Young. May 3, 2013. Archived from the original on July 13, 2013.
  29. "EY announces Entrepreneur Of The Year® 2015 Award recipients in the Southwest". Ernst & Young.
  30. "Masergy Communications". Inc. Magazine.
  31. "Highest Rated CEOs - 2017 Employee's Choice". Glassdoor.
  32. "TMC Announces 2018 INTERNET TELEPHONY Network Security Excellence Award Winners". TMCNET.
  33. "2019 Stevie Awards". Bintelligence.
  34. "2019 Big Innovation Awards". Bintelligence.
  35. "2019 Unified Communications Product of the Year Award Announced". TMCNET.
  36. "INTERNET TELEPHONY Announces Winners of the 2019 SD-WAN Product of the Year Awards". SD-WAN-Resource.
  37. "Masergy Honored with Two Cisco Contact Center Awards". ContactCenterWorld.
  38. "Masergy AIOps wins 2020 BIG Innovation Award". DigitalisationWorld.
  39. "2020 Stevie® Award Winners". Stevie Awards.
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