Albatross cx

Albatross CX is a global customer experience agency that services luxury brands mainly in the field of customer experience.[1][2][3][4][5][6][7]

Albatross CX
Private
IndustryCustomer Experience
Founded2006
Headquarters
Dubai
,
UAE
Area served
Worldwide
Key people
Christophe Caïs (CEO), Thibaut Fromageau (VP)
Websitewww.albatrosscx.com

History

Albatross CX is a global customer experience agency, founded in 2006 with Christophe Caïs as its CEO.[8][9] The company has since worked for over 200 luxury brands worldwide, operating in over 70 countries.[10][11][12][13]

The company's main solution is the capturing and analysis of customer experience feedback across the customers and front line teams of the luxury brands. This is achieved through their own developed metric "Albatross Customer Experience" (ACE) index.[14] This index enables luxury brands understand their customers and how they mark up against their competitors.[15][16][17][18]

Albatross CX has 17 offices worldwide. The company is also a member of the Customer Experience Group;[19] an alliance of mainstream agencies that have developed a platform to elevate customer experience.[20][21][22][23][24]

References
  1. "ALBATROSS GLOBAL SOLUTIONS (PARIS 10) Chiffre d'affaires, résultat, bilans sur SOCIETE.COM - 522661263". Societe.com. Retrieved 1 June 2019.
  2. "Luxury brands have a compelling value proposition". Brandnewmag.com. Retrieved 1 June 2019.
  3. "Albatross CX unveils new app". Communicateonline.me. 5 October 2017. Retrieved 1 June 2019.
  4. "Communicate Staff, Author at Communicate Online - Regional Edition - Advertising, marketing, public relations and media in the Arab world and beyond". Communicateonline.me. p. 14. Retrieved 1 June 2019.
  5. "Designer brands for children". Chinadaily.com.cn. Retrieved 1 June 2019.
  6. "Marketing in China: How to Engage Consumers of Luxury Goods - eMarketer". Emarketer.com. Retrieved 1 June 2019.
  7. "LV&卡地亚 中国人最爱奢侈品(图)_新浪女性_新浪网". Eladies.sina.com.cn. Retrieved 1 June 2019.
  8. "Archived copy". Archived from the original on 2019-01-04. Retrieved 2019-01-04.CS1 maint: archived copy as title (link)
  9. "Luxury brands must rethink how they measure customer satisfaction". Luxurydaily.com. 25 February 2016. Retrieved 1 June 2019.
  10. "Luxury Brands Can't Ignore Digital for Building Meaningful Relationships - eMarketer". Emarketer.com. Retrieved 1 June 2019.
  11. "The Journey of a Luxury Consumer - The French Chamber of Commerce in Singapore". Fccsingapore.com. Retrieved 1 June 2019.
  12. King, Jen (5 October 2015). "Embracing changing consumer traits key to future brand building". Luxurydaily.com. Retrieved 1 June 2019.
  13. "Gucci、Prada两大奢侈品牌上海隔街斗法(组图)_新浪尚品_新浪网". Style.sina.com.cn. Retrieved 1 June 2019.
  14. "Archived copy". Archived from the original on 2019-01-04. Retrieved 2019-01-04.CS1 maint: archived copy as title (link)
  15. "Shanghaivest - Shanghaivest Successfully Advises Albatross Global Solutions In its Capital Increase". Shanghaivest.com. Retrieved 1 June 2019.
  16. "Albatross Global Solutions". Mysteryshoppermagazine.com. 28 April 2014. Retrieved 1 June 2019.
  17. "Is The Definition Of Luxury Changing?". Luxury Society. Retrieved 1 June 2019.
  18. "LBD: Interview mit Petra-Anna Herhoffer und Gerd Giesler - Shots Magazin". Shots.media. Retrieved 1 June 2019.
  19. "The Customer Experience Group expands team with two new hires Craig Lee and Thierry Noel – Campaign Brief". Campaignbrief.com. Retrieved 1 June 2019.
  20. "Chinese Spending More On Luxury Goods For "Little Emperors"". Jing Daily. 1 June 2012. Retrieved 1 June 2019.
  21. Tesseras, Lucy (30 September 2015). "Four trends changing the definition of luxury". Marketingweek.com. Retrieved 1 June 2019.
  22. "Archived copy". Archived from the original on 2013-11-14. Retrieved 2019-01-04.CS1 maint: archived copy as title (link)
  23. "BRIEF-1000mercis buys 20 pct stake in Albatross Global Solutions". Sg.news.yahoo.com. Retrieved 1 June 2019.
  24. "Two CX industry experts join the Customer Experience Group – Marketing Communication News". Marcommnews.com. Retrieved 1 June 2019.
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