Frédéric Jousset

Frédéric Jousset (born 3 May 1970) is a French entrepreneur and sponsor. He is the founder and co-chairman of Webhelp, European player in the field of outsourced customer experience.

Frédéric Jousset
Born (1970-05-03) 3 May 1970
Nationality France
EducationHEC Paris
OccupationCo-President, Webhelp

Life

Son of Marie-Laure Jousset, Chief Curator at Beaubourg,[1] and Hubert Jousset, President of the GEFIP and the École normale de musique, Frédéric Jousset graduated from HEC in 1992. At the age of 23, he did his military service as a second lieutenant section commander with the 6th Marine Infantry Parachute Regiment (6e RPIMA) in Mont-de-Marsan. Later, he served as auditor of the 60th national session of the Institute of Higher Studies of National Defence (IHEDN) between 2007 and 2008, and is now a colonel of the citizen reserve in the air force.

Frédéric Jousset began his career in 1994 for Kérastase[2] at L'Oréal, and held various marketing and sales responsibilities within the professional division. Four years later, he founded his first company, Clientis SA, based on a point-of-sale management software package for networks of hair salons and beauty salons. He sold it in 1999 to IKOSOFT and joined the American strategy consulting firm Bain & Company where he carried out due diligence missions for private equity funds.[3]

In June 2000, he co-founded with Olivier Duha Webhelp SA, which originally offered Internet search solutions for businesses and the general public, before becoming a leader in call centers and customer relationship solutions.[4] The group employs 55,000 people and had a turnover of 1.45 billion euros in 2019.[5] Webhelp is present in 40 countries including France, Morocco, Algeria, Romania, Belgium, Madagascar, the United Kingdom, South Africa, the Netherlands, India, Portugal, Italy and Germany.[6] In 2015, Webhelp won the Deloitte Technology Fast50[7] award for the sixth time and the Ernst&Young Paris Region Entrepreneur of the Year award.

In 2012, Frédéric Jousset was awarded the Mercury of Honour for Business Creation at HEC and, along with Olivier Duha, was elected Manager of the Year in 2013 by the Nouvel Economiste/Financial Times.[8]

Lecturer at IEP Paris from 2007 to 2009, Frédéric Jousset is currently a guest professor at the HEC group, working in the Media Arts and Creation major.[9]

Art, culture and patronage

Frédéric Jousset was Chairman of the Board of Directors of the École nationale supérieure des beaux-arts in Paris between 2011 and 2014 and was a member of the Acquisitions Commission of the Musée du Louvre from 2007 to 2014.[10] At the Louvre, he participated in financing the AI Muweis excavation site in Sudan, in the development of the museum's website devoted to children, and in the realization of cycles of art history lectures in the Santé and Poissy prisons. In order to finance these activities, it has created the Jousset endowment fund for people who are unable to attend. Webhelp also contributed to the acquisition of La Fuite en Egypte, by Nicolas Poussin. As a result of these different forms of support, he was a member of the Louvre's patronage council and was awarded the distinction of grand patron of the museum.[11] In May 2016, he bought Beaux Arts magazine for 5 million euros to invest in its development[12] including digital technology, training and events.[13]

In December 2016, Frédéric Jousset was appointed administrator of the Musée du Louvre by decree of the Minister of Culture.

In 2018, the Minister of Culture Françoise Nyssen entrusted him with the steering of the working group linked to the culture pass for young people.[14]

Frédéric Jousset obtained a 50-year concession for the Relais de Chambord hotel located opposite the Château de Chambord. He called upon the architect Jean Michel Wilmotte for the complete renovation. The hotel reopened in March 2018 with 55 rooms, suites and a gourmet restaurant.[15]

He has been administrator of the Ecole Nationale Supérieure des Arts Décoratifs since July 2019.[16]

In December 2019, Frédéric Jousset created the ART EXPLORA fund with a capital of 6 million euros to finance actions aimed at reducing the cultural divide in Europe and supporting artistic creation. He launched the annual ART EXPLORA prize endowed with 150,000 euros in collaboration with the Académie des Beaux arts to reward the most innovative European museums in their search for new audiences.[17]

Associations

Frédéric Jousset is Chairman of the association of the 55,000 alumni from the HEC group, and as such is a director of the HEC group.[18]

He is also a member of Croissance Plus, of which Olivier Duha was Chairman from 2011 to 2013, the Founders Forum and the association le Siècle.

Honours
  • Commander of the Ordre des Arts et des Lettres (July 2014 - France)
  • Knight of the National Order of Merit (France) (June 2010 - France)
  • Knight of the Ordre des Arts et des Lettres (July 14, 2008 - France)
  • Commander of the Ordre des Arts et des Lettres (July 14, 2014 - France)[19]
  • Commander of the Order of Order of Ouissam Alaouite of the kingdom of Morocco (2008 - France)
  • Medal of Grand Donor by Ministry of Culture and communication (2007 - France)
  • Knight of the Legion of Honour (January 1, 2019)[20]

References
  1. "Frédéric Jousset, l'art d'entreprendre". Les Echos (in French). 2016-06-29. Retrieved 2020-03-02.
  2. "Frédéric Jousset, l'art d'entreprendre". Les Echos (in French). 2016-06-29. Retrieved 2020-03-02.
  3. "ENTREPRENEURS PASSIONNES". https://www.relationclientmag.fr/ (in French). Retrieved 2020-03-02. External link in |website= (help)
  4. à 07h00, Le 11 juillet 2010 (2010-07-11). "Frédéric Jousset : "Nous continuons à créer des emplois en France"". leparisien.fr (in French). Retrieved 2020-03-02.
  5. "WEBHELP - De la start-up au géant mondial de la relation client". Groupe Turenne (in French). 2020-01-31. Retrieved 2020-03-02.
  6. "WEBHELP - De la start-up au géant mondial de la relation client". Groupe Turenne (in French). 2020-01-31. Retrieved 2020-03-02.
  7. "WEBHELP - De la start-up au géant mondial de la relation client". Groupe Turenne (in French). 2020-01-31. Retrieved 2020-03-02.
  8. "Olivier Duha et Frédéric Jousset,"Managers de l'année"". Le nouvel Economiste (in French). 2013-12-19. Retrieved 2020-03-02.
  9. Lagoutte, Christine (2012-09-11). "HEC lance une nouvelle chaire dans les RH". Le Figaro.fr (in French). Retrieved 2020-03-02.
  10. "Frédéric Jousset ou l'amour de l'art". Les Echos (in French). 2012-07-26. Retrieved 2020-03-02.
  11. "Frédéric Jousset nommé président du conseil d'administration de l'Ecole nationale supérieure des Beaux-Arts". Connaissance des Arts (in French). 2011-09-27. Retrieved 2020-03-02.
  12. "Frédéric Jousset nommé président du conseil d'administration de l'Ecole nationale supérieure des Beaux-Arts". Connaissance des Arts (in French). 2011-09-27. Retrieved 2020-03-02.
  13. "Beaux Arts Magazine change de mains". Les Echos (in French). 2016-05-09. Retrieved 2020-03-02.
  14. "Frédéric Jousset, l'homme qui conduit le Pass culture".
  15. "Univers. La renaissance du Relais de Chambord". Point de Vue (in French). 2018-05-01. Retrieved 2020-03-02.
  16. "Frédéric Jousset - Nominations au Journal officiel de la République française". jorfsearch.steinertriples.fr. Retrieved 2020-03-02.
  17. "Avec Art Explora, Frédéric Jousset veut apporter la culture à tous les publics". Les Echos (in French). 2020-06-04. Retrieved 2020-06-10.
  18. "Gouvernance | HEC Alumni". hecalumni.fr (in French). Retrieved 2020-03-02.
  19. "Le co-fondateur de Webhelp acquiert Beaux Arts Magazine pour 5 M€". Capital Finance (in French). 2016-05-10. Retrieved 2020-03-02.
  20. (PDF) https://www.legiondhonneur.fr/sites/default/files/promotion/lh20190101.pdf. Missing or empty |title= (help)
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