Dubai Smart Police Stations

The Smart Police Station (SPS) is a new system of interactive kiosks by Dubai Police Force.[1] The self-service units function as digital police stations that provide services to the public previously offered at conventional police stations only.

Dubai Police Smart Police Station

History

This project is the first of its kind in the Middle East that allows the community to access police services through kiosks in line with the future visions of UAE's leaders to transform Dubai into the smartest city in the world and by 2021 to have artificial intelligence play a crucial role in reducing crime and promoting a safer environment.[2] These types of stations are developed by smart and interactive user-centered technologies that are integrated as part of new projects and areas. The new smart services allow users to complete transactions digitally without human intervention and without having to wait in queues or visiting police stations traditionally with the goal of reducing customers physically visiting police stations by 80 percent.[3] The self-service centres follow international police standards and are distributed across the Emirate of Dubai in many locations to maintain a safe and secure environment for visitors and residents.

Services

The self-service police stations are open 24 hours, seven days a week and offer over 27 smart services and 33 sub services in six different languages[4] in the following categories:

Criminal services

Users are able to register for a request for victim support, reporting a bounced cheque, filing a labour complaint, getting aid from the police eye, filing criminal complaints, request for home security, inquire about police reports and report human trafficking.

Traffic services

The SPS offers the services of reissuing a traffic accident report, applying for a traffic status certificate, applying for changing a vehicle colour and to pay fines online.

Certificates and permits

The customers can apply for lost item certificates, good conduct certificates, corpse entry permits, night work permits, road closure permits, clearance certificates and TWIMC certificates.

Community services

For the community, the SPS allows customers to apply for tourist security services, events security requests, request for leaders at your service, job vacancies, heart patient services, delivery of found items and the search for lost items.[5]

Locations

The SPS are offered in different formats and locations, as follows:

Kiosk:

Walk-In:

Drive-Thru:

  • Last Exit D89, Al Khawaneej
  • Last Exit E11, DXB-bound
  • Last Exit E11, AUH-bound

References
  1. "Smart Police Station (SPS)". Dubai Police. Retrieved September 16, 2019.
  2. "CSI Dubai: Creating the smart police stations of the future". Arabian Business. Retrieved September 16, 2019.
  3. "Dubai Police opens a smart station in Arabian Ranches". Gulf Business. Retrieved September 16, 2019.
  4. "Smart Police Station opens at La Mer". Gulf News. Retrieved September 16, 2019.
  5. "Smart Police Station Services (SPS)". Dubai Police. Retrieved September 16, 2019.
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