BeAnywhere

BeAnywhere is a cloud computing company, focused on the development of cloud-based Advanced Remote Solutions.[1] It has two main products: BASE (BeAnywhere Support Express)[2] and inSight. BeAnywhere's software provides remote Access, Support, Management and Monitoring to workstations, including technical support, desktop sharing, file transfer,[3] and administration tools.[4]

BeAnywhere
Privately held company
IndustryComputer Software
FoundedLisbon, Portugal (1996)
Headquarters
Austin
,
Texas
Key people
Kevin Thomson (CEO)
ProductsRemote Access & Support software
Remote Monitoring and Management software
Revenueapprox. $500 million (2015)
Number of employees
1,700+
Websitehttp://www.mspanywhere.com

True to a Software-as-a-Service Business Model, all BeAnywhere updates are free to subscribers. It is also available a 14-day trial with full features and a free professional version with limited number of sessions. BeAnywhere is compatible with iOS, Android, OS X and Microsoft Windows and it can also be used through a Java-based web console.

History

BeAnywhere was a Portuguese company owned by Ruben Dias with special focus in the development of advanced remote solutions. Before BeAnywhere, Dias had founded Euro Carisma, a computer security company which, within five years, had become one of the first Country Partners of Panda Security, a leading Anti-Virus software vendor. This background in information technology motivated Dias to found BeAnywhere in 1996.[5] Since then, the company has expanded into the Brazilian and Portuguese Markets, and continues to show growth.[6]

  • 1996 - BeAnywhere was founded. It is the only remote access software producer based in Portugal[7]
  • 2002 - Started developing the protocol for the group's internal use
  • 2008 - Started concept for a corporate version of BAPE (future BASE - BeAnywhere Support Express - product)
  • 2012 - First steps to test international markets with BASE
  • 2013 - Started BeAnywhere inSight development
  • 2014 - BASE reaches 3 million sessions. Open offices in Canada
  • 2015 - BeAnywhere inSight commercial launch.[8] BASE reaches 9 million sessions.
  • 2015 - BeAnywhere has been acquired by SolarWinds

Products

Main Features

The main features of BeAnywhere's software are:[9]

  • Desktop sharing, enabling access to and control of any computer, regardless of geographic limitations. The only requirement is an internet connection. The software also allows unattended remote access.[10][2]
  • File transfer facilities, enabling the transfer of files between remote and local machines.[11]
  • An Admin Area, with options and configurations allowing managers to control technicians and support hours, view reports, create inquiries and perform other business administration tasks.[12]
  • In-session chat and VoIP facilities, enabling VoIP calls with clients and collaborative tech sessions.

The software requires no installation and works regardless of firewalls and other hardware configurations.[13]

Security

The whole session (all of its content, including but not limited to Remote Desktop, VoIP, file transfer...) is sheltered by a proprietary protocol, with guaranteed global security by the Rijndael algorithm – Advanced Encryption Standard or (AES) – using a 256 bit cipher, whether when establishing the session (the subsequently used key exchange is protected by an SSL based in Advanced Encryption Standard-cipher block chaining with Transport Layer Security v1.1) or all the way through it. Additionally, all commands containing images, computer keyboard and mouse strokes, file transfer and clipboard information have a Digital signature. All encryption is based on an end-to-end negotiation, preventing the transferred information from being intercepted or decoded it in the gateway. The encryption keys are randomly generated in each session between the Viewer and the Applet or the BASE Agent. The client can also configure a Master-Password or choose Windows Account authentication, as well as requiring a previous authorization for the machine user to launch of the session.[14]

References
  1. "Semana Informática", Suporte remoto em qualquer PC e a partir de qualquer lugar, June 5, 2013
  2. "BeAnywhere anuncia nova versão do Support Express". Computer World. 17 June 2010. Retrieved May 24, 2018.
  3. "Site Point", 10 Remote Desktop Access Apps for Enhanced Client Support, August 10, 2013
  4. "Panda Security", December 15, 2012. Retrieved May 24, 2018.
  5. "BeAnywhere", About Us, February 16, 2013 Archived July 26, 2013, at the Wayback Machine
  6. "BeAnywhere", A day in a SalesPerson's life, July 31, 2013 Archived October 12, 2013, at the Wayback Machine
  7. About us, 29 January 2014.
  8. "BeAnywhere com gestão e monitorização remotas na cloud". July 29, 2014. Retrieved May 24, 2018.
  9. "Windows 8 Downloads", BeAnywhere Support Express, August 13, 2013
  10. "Online PR News", September 8, 2012
  11. "BeAnywhere Personal Edition" (PDF). July 2010. Retrieved May 24, 2018.
  12. “Cnet Downloads” BeAnywhere Support Express, May 24, 2018
  13. "Adapta, Soluções Corpotativas”, McAfee Security, January 17, 2013 Archived October 12, 2013, at the Wayback Machine
  14. User Guide, May 24, 2018
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