Etech Global Services
 | |
| Private company | |
| Industry | Customer Service |
| Founded | 1997 |
| Headquarters | Nacogdoches, Texas, USA |
Number of locations | 8 |
Area served | Worldwide |
| Revenue | US$ 50 million |
Number of employees | 3000 + |
| Website | www.etechgs.com |
Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, IT solutions, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through the data and analytic assessments. With nine centers worldwide, Etech employs over 2700+ employees and generates revenue of $47 million.
History
Etech began as Berry Direct, a business division of L. M. Berry and Company, a subsidiary of Bellsouth Corporation, in June 1997. In 2003, an investment team led by Dilip Barot and Matt Rocco acquired the assets of Berry Direct forming Effective Teleservices (ETI), which is now Etech.
Currently, Etech operates its contact center operations through onshore business delivery centers in six cities of US, two offshore centers located in Gandhinagar and Vadodara, India, and one nearshore center in Jamaica.
Etech’s business delivery centers:
- Nacogdoches, Texas
- Rusk, Texas
- Dallas, Texas
- Lufkin, Texas
- Huntington, West Virginia
- Palm Beach, Florida
- Gandhinagar, Gujarat, India
- Vadodara, Gujarat, India
- Montego Bay, Jamaica
The company is registered as Effective Teleservices India (P) Ltd in India. The Gandhinagar and Baroda centers operate under the banner of Effective Teleservices India (P) Ltd.
The company has four business divisions:
- Etech, providing contact center solutions and services;
- Etech Technology Solutions (ETS), handling software/application development, software implementation & configuration, business and other IT infrastructure solutions
- Etech Monitoring Solutions (EMS), providing quality assurance and business analytic services.
- Medallia
Name History
Etech Inc rebranded itself as Etech Global Services in the year 2009.
As a group company, in India, it is registered as Effective Teleservices India (P) Ltd since 2003.