Cypress Communications
Cypress Communications (previously known as Cypress Communications Holding Company) was a United States telecommunications firm and a Competitive Local Exchange Carrier (CLEC). Cypress Communications provided hosted voice, data VoIP and unified communications to small and medium-sized businesses and enterprises across the United States. The company was built via organic customer growth and corporate acquisitions. Companies enfolded into Cypress Communications included Reignmaker, Shared Technologies, Intermedia Communications, RealCom, Fairchild Communications and Worldcom/Advanced Building Networks. In 2011, Cypress Communications was purchased by Broadvox, LLC.
Network
Cypress Communications operates a nationwide private VoIP network engineered for 99.999% availability and voice prioritization with no single point of failure. Quality of Service (QoS) is managed from the handset across the building LAN/WAN and then out across the IP network to the PSTN. It is a fully meshed network with logical and virtual paths to/from each city, connecting providing redundant connectivity to each metropolitan area. The network is supported by redundant devices to ensure maximum availability of voice and data communications. The network is designed to automatically detect potential faults and self-correct in order to maintain premium service levels.
The VoIP signaling layer of the Cypress Communications network delivers the calling features to the user's desktop and comprises a carrier-grade softswitch, a multimedia communications server and a unified messaging platform. These components leverage the following VoIP signaling protocols—SIP, H.248 and Media Gateway Control Protocol. All VoIP signaling components are located in geographically diverse data centers to provide redundancy and high availability.
Cypress uses Nortel, Movius, Microsoft and BroadWorks servers and switches in the company's IP network.
Services
The company offers a broad range of services to businesses and channel partners. These services include:
- Local and Long Distance Voice services
- Dedicated Internet Access services
- Audio, Video and Web Conferencing
- Find-Me Follow-Me
- Presence
- Collaboration with file sharing, application sharing and desktop sharing
- MPLS IP-VPN
- VoIP
- Unified Communications
- Automatic Failover
- IP Phones
- Collocation services
- Managed Services (hardware, voice and data packages)
- Web Hosting
- Email Hosting
- Contact Center
- ACD
- Call Recording and Quality Monitoring
- Overhead Paging integration
People
Advanced Management
- Andre Temnorod, Chairman and CEO
- Eugene Blumin, COO
- Alex Getsburg, Executive Vice President and General Counsel
- Allison Hannan, Vice President, Human Resources
Accomplishments
Cypress Communications focuses on the small to mid-sized enterprise (SME) or small to mid-sized business (SMB). Professional Services companies, including law firms, real estate firms, financial services firms are frequently users of Cypress Communications hosted unified communications. However, not all users are from the professional services market. Both John McCain and Barack Obama campaign headquarters utilized Cypress Communications CLEC services.(2) The company has been recognized in the industry with multiple product awards for innovation. (3)(4) Cypress Communications has also been featured in industry research by Gartner in the research papers "Midsize Enterprise Questions About Networking" and "Market Pricing: Managed, Hosted and CaaS Outsourced VoIP Delivery" (5) (6) as well as Frost & Sullivan research entitled "North American Hosted Unified Communications Service Markets". (7)
References
2. "Road to Presidency Equals Big Business", Atlanta Journal-Constitution, 02/25/08; http://www.ajc.com/services/content/business/stories/2008/02/24/presfinance_0225.html?cxntlid=inform_artr
3. "Communications Solutions 2008 Product of the Year Award Winners Announced", TMCnet.com, 05/14/09, http://www.tmcnet.com/usubmit/2009/05/14/4181002.htm
4. "2009 NGN Leadership Award Winners Announced by NGN magazine", NGN Magazine, 041309, http://www.tmcnet.com/usubmit/2009/04/13/4127424.htm
5. "Midsize Enterprise Questions About Networking", 09-23-09, http://my.gartner.com/portal/server.pt?open=512&objID=204&mode=2&PageID=5590&resId=762313&ref=QuickSearch
6. "Market Pricing: Managed, Hosted and CaaS Outsourced VoIP Delivery", 03-09-09, http://my.gartner.com/portal/server.pt?open=512&objID=204&mode=2&PageID=5590&resId=907928&ref=QuickSearch
7. "North American Hosted Unified Communications Service Markets", 05-01-09, http://www.frost.com/prod/servlet/market-service-segment.pag?segid=9847-00-07-00-00&ctxst=FcmCtx23&ctxht=FcmCtx24&ctxhl=FcmCtx25&ctxixpLink=FcmCtx25&ctxixpLabel=FcmCtx26
8. "Our Management", 06-24-2011, https://web.archive.org/web/20100505023653/http://cypresscom.net/company/our-management/