Intro
Find the main category of your problem and then see if one of the links within it narrows it down. If you get really stuck, consider following CW's Guide to a Stable Toppy.
Installation & Startup
Auto Scan (for channels): why is it so slow?
Duplicate Channels: can/should they be removed?
Main Menu: why do I get stuck in the Main Menu on startup?
Startup: does not start up properly
Firmware problems: why does my 5800 have problems that others don't?
EPG Data
Duplicate Channels: can/should they be removed?
Missing Channels: why doesn't my Toppy show a particular channel any more?
Missing EPG Data or Gaps: on certain channels
Wrong Data: why is the end (or beginning) of the programme missing from my recording?
Playback
Audio Dropouts: why do I lose audio momentarily, every minute or so?
Video Corruption: why do I get random glitches in the video, every 30 seconds or so?
Recording
Interruption (CYR): why does a recording interrupt my TV viewing with this daft prompt?
Recording From Standby: why did the Toppy not wakeup from standby for a timer recording?
Short Recordings: why is the end (or beginning) of the programme missing from my recording?
Standby When Recording: can I put the Toppy into Standby when it's recording?
USB
why wont my PC recognise my Toppy?
why wont Altair etc connect to my Toppy?
Other
Aspect Ratio: why does it keep changing, when nobody has adjusted that Setting in the Main Menu?
Audio Dropouts: why do I lose audio momentarily, every minute or so?
"Check Your Reservation" (or "CYR"): what on earth does that mean?
Front Display: why does it continue to show the time instead of the channel when not in standby?
Poor English: what do some of the badly worded or confusing options and prompts mean?
Standby When Recording: can I put the Toppy into Standby when it's recording?