Table of Contents

Job Analysis & HR Planning

  • The role of the supervisor in job design in the hospitality industry.
  • The need for workplace diversity in staffing policy in the hotel environment.
  • The future of human resources planning for the tourism industry.
  • Matching job descriptions and job specifications for new jobs created in the hospitality field.

Recruitment & Selection

  • Behavioral-anchored questioning techniques in conducting an interview to recruit hotel employees.
  • Job searching in the hospitality industry.
  • Overview of Internet job hunting—strengths and weaknesses.
  • How to design a good recruitment advertisement for a hotel.
  • Discussion of various formats of selection interviews.
  • Tips and techniques for conducting selection interviews.
  • Key elements in preparing a resume for a hospitality job application.
  • The options, advantages and disadvantages of various recruitment methods for the hospitality industry.

Training & Development

  • Career verses job—differences and similarities.
  • On-the-job training—practice and limitations in the hospitality field.
  • Discussion of various training methods used in the hotel and tourism industry.
  • Succession planning—barriers and challenges.
  • Training to develop attitude, skills, and knowledge.

Performance & Retention

  • Develop an orientation program for new staff in a hotel.
  • Steps in conducting an effective performance appraisal interview.
  • The advantages and disadvantages of 360-degree appraisal in the hospitality industry.
  • The differences in evaluating a manager's performance versus front line staff performance.
  • How to develop a fair and good standard for staff in measuring performance in the hotel industry.

Motivation

  • What motivates hotel employees and how to make it happen.
  • The role of the supervisor in motivating front line employees in a hotel.
  • Extrinsic motivators are more important than intrinsic motivators in the hospitality industry.
  • Why employee motivation is so important for the hospitality industry.

Compensation

Employee Relations

  • A short history of trade union development.
  • Review of collective bargaining history.
  • The importance of labor relations in a labor intensive industry (hospitality and tourism).
  • The future of hotel trade unions.

People Management

  • The differences between resignation, termination, and dismissal in terms of human resources management in a travel agency.
  • Developing proper disciplinary procedures for a hotel.
  • The impact of an aging population on the hospitality industry.
  • The impact of more highly educated employees on the hospitality industry.
  • Benchmarking – its advantages and disadvantages in human resources management.
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