Handbook of Management Scales/Buyer operational performance

Buyer operational performance (alpha = 0.95)

Description

The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items

Volume flexibility (0.37)
Delivery speed (0.49)
Delivery reliability/dependability (0.56)
Product conformance to specifications (0.80)
Cost (0.38)
Rapid confirmation of customer orders (0.78)
Rapid handling of customer complaints (0.76)
Customer satisfaction (0.61)

Source

Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150

Comments

Some items seem to be formative rather than reflective.

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