Description

Three facets of trustworthiness were measured based on scales designed by Mayer/Davis (1999) to assess the ability, benevolence, and integrity of a supervisor. The Likert-type scale ranged from 1 (strongly disagree) to 5 (strongly agree).

Definition

Benevolence reflects the sense that the trustee wants to “do good” to the truster, with “doing good” including concepts such as being caring and open.

Items

• My supervisor is very concerned about my welfare.
• My needs and desires are very important to my supervisor.
• My supervisor would not knowingly do anything to hurt me.
• My supervisor really looks out for what is important to me.
• My supervisor will go out of his/her way to help me.

Source

• Colquitt/Rodell (2011): Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, Vol. 54, No. 6, pp. 1183–1206

Related Scales

• Ability
• Integrity
• Trust

Items

• When making important decisions, our supply chain members are concerned about our welfare.
• When we share our problems with our supply chain members, we know they will respond with understanding.
• In the future we can count on our supply chain members to consider how their decisions and actions will affect us.
• When it comes to things that are important to us, we can depend on our supply chain members' support.

Source

• Min/Mentzer (2004): Developing and measuring supply chain management concepts. Journal of Business Logistics, Vol. 25, No. 1, pp. 63-99.